How to talk to customers in a hurry, how to talk to customers in a hurry

Alas, this depends on the individual, and it would be good to have good habits before.

I won't say anything you know, if you are polite, pay attention to the relationship between the two parties and figure out the meaning of the top, respect the leader and colleagues, don't show your ability too much, etc., these can be found in management books.

I just want to remind you that before going to the interview, you must have a more comprehensive understanding of the company you are applying for, it is best to be able to communicate with the company's internal personnel, know the characteristics of the company's leaders, and say some questions that the leaders are more concerned about during the interview, and for those of you who do design, your work must have a clear idea, and organize all the clues before going, the focus is on your novelty, grasp the general idea when introducing, not necessarily required to be very fluent, but at least it should be understandable.

Finally, you have to be very careful to grasp your mood, if the boss doesn't want you, don't say some complaints or things that you don't have to meet, but ask the boss what you say about yourself, and show humility and respect, although you don't get the position, but this can make people feel that you are very polite and will make a good impression.

During the internship, you should have a good relationship with your colleagues and leaders, and listen to some industry insiders from them, so that you can find a job in the future.

In the last sentence, the opportunity is found in yourself, and change starts with action!

One thing to say, don't be unrealistic. The first impression is that you are an honest child.

Self-confidence, that's the first one.

No, it's all for nothing.

Professional, because your profession makes you have to have this.

Third, it's important to know what your customers need.

Only when you really know what your customers want can you better sell your products.

The above three are sufficient, and the rest are details.

I think mastering these three is about the same.

If you exercise more in the future, you will naturally become more and more awesome

You're talking about an isolated situation, not a universal phenomenon. Communication is important, and sometimes it is the key to success, but strength is the foundation. What if your classmate can't even make a black one?

Therefore, only when the difference in strength is not too much and they all belong to the professional level, the role of expression ability can be highlighted.

For ordinary staff who have not been specially trained, we should not pursue this extreme and classic approach, which may go astray, but we should observe more and pay more attention to learn the most ordinary and basic communication principles. For example, when communicating with customers, they are neither humble nor arrogant, they are not strong, they are considerate of customers, and so on. Just think of your customers as your own friends asking you to help, and you can create many classic cases that are not classics.

I'll give you an example: there is a sales car, he explains it very thoroughly, and it really makes the customer impeccable, because the customer asks all the questions, and he can give a satisfactory and reasonable explanation. In the end, the customer did not buy his car.

Another salesman, who was not so skilled, was dumbfounded by the customer, so he had to carefully record the customer's opinions and let the customer participate in the company's improvement plan, and finally the customer felt that the company's car was indeed the best. (Is it the customer who is buying the car, and the car he is involved in the best can be?) As you can see, there are endless techniques for communicating with customers.

We should learn the methods of communication, and learning the principles of communication is the foundation that we can stand on in the future.

If you can prepare well in advance, you will perform better after meeting.

The first is their own product and company situation, to be able to tell the characteristics clearly and confidently, and then to understand the marketing company, at the beginning to understand the customer company clearly, if you can ask the boss some information is better.

Finally, bring some small gifts.

The most important thing to talk about customers is sincerity, and care about customers, don't care whether you are introverted, customers care about your products, companies, and their own needs.

1. Speak concisely and to the point.

When meeting with customers, whether it's introducing yourself or introducing the product, be concise, preferably in two sentences. The pace of speech must be slow and not procrastinating, and you must look into the eyes of the other person and smile when you speak.

2. When the other party is talking, don't interrupt the other party's words casually.

Don't just refute the other person's point of view, be sure to understand the other person's intentions before speaking. There are many salesmen who often start to interject and refute without waiting for the other party to finish speaking or without figuring out the other party's point of view, which turns into a TV debate, which causes great disgust from the customer, and the order is naturally not negotiated.

If you are very clear, you can tell the customer bluntly that you will write down the question and answer it after you figure it out. Don't pretend to understand, and don't answer vaguely.

First of all, when it comes to communicating with the bidder, then I think the subject is the most Party A, and according to the process, it should go through the whole process of demand-bidding-evaluation-procurement-delivery.

What should be paid attention to is 1. The qualifications of the bidder (company size, product authorization, industry reputation). 2. The professionalism of the docking personnel (the matching of product technical parameters) 3. **, the prepayment ratio of the contract, and the tax point. 4. Later maintenance conditions.

5. The whole procurement cycle. (R&D cycle, production cycle (arrival cycle), implementation cycle).

All of the above can be discussed according to the actual situation.

1. It is advisable to be modest and courteous, and avoid "striving based on reason".

Be sure to take care to respect your customers. When communicating with customers, the project manager needs to have a good attitude and a humble attitude, and the tone of communication should be polite and soft, so that the customer can feel that you are not only a great expert but also a noble person, so that it is easier to win the cooperation and understanding of the customer.

2. It is advisable to empathize and avoid deliberate persuasion.

In the process of project construction, we often encounter new requirements from customers, in order to avoid changes in project requirements as much as possible, some project managers are often eager to start from their own interests, and try to convince customers, which is really not advisable.

When it is difficult for us to understand or accept the needs put forward by customers, we may as well empathize with each other and experience and analyze the reasons why customers expect so much from the customer's point of view, so that it is easier to understand whether the needs put forward by customers are reasonable.

3. It is advisable to leave a buffer and avoid refusing on the spot.

Inexperienced people will unconsciously give the customer a "yes" or "no" conclusion on the spot when communicating with the customer, which is actually inappropriate, especially if the customer is rejected on the spot. Because by doing so, on the one hand, you may not respond to the customer's conclusions, and on the other hand, it will also make the customer feel that you are not paying attention to their needs.

When a customer proposes a change in requirements, especially some requirements that we think are more difficult, we must not reject the customer on the spot, the correct way should be to record the problem first, wait for the change assessment or report to the superior for approval before replying to the customer, or even ask our own boss to communicate with the customer.

4. It is advisable to have a clear theme and avoid the sea and the sky.

Sometimes, we may need to communicate with the client about the project or introduce and report the project to the client, then we only need to explain the topic clearly and concisely, rather than talking about some topics that are not related to the topic. Because on the one hand, it wastes your own time and that of your customers, and on the other hand, it can also lead to not being clear what needs to be said.

Remember, we communicate with our clients, not give speeches, and the purpose is to serve the construction of a good project, not to show how good and knowledgeable our "eloquence" is.

5. It is advisable to communicate face-to-face and avoid talking behind your back.

Some people are afraid or unwilling to communicate with customers face-to-face because they are Party A, and choose to complain behind their backs or "confide" with friends.

In fact, this approach is not helpful and can even lead to misunderstandings or relationship deterioration, because talking about others behind your back is the greatest disrespect to others, and your backlash is likely to spread to your customers.

It's a good practice to communicate openly and honestly with the customer in the right environment and in the right way, because at least it will make it clear to the customer that you are "unhappy" with him and that you are willing to deal with the "unhappiness" between them head-on. This will make the relationship between each other benign and eventually solve the problem. In short, in the process of communicating with customers, project managers should communicate face-to-face and avoid talking behind their backs.

How you talk depends on the hobbies and habits of the person you want to talk to...It's very easy to grasp this, try to keep the same pace as the other person. In this way, the other party will let you be 'like-minded' and naturally get things done! Especially when it comes to things like insurance, good luck!

The first meeting impression is more important than the content of the conversation, first of all, we should pay attention to etiquette, respect for customers, let customers have a sense of being respected and valued, and show your professionalism, carefulness and integrity in the process of conversation and contact, do not rush to talk about your products or services, talk can not be exaggerated and exaggerated, pragmatic and pertinent professional language makes customers more convinced of you, you can try to understand his needs, let him say his needs and expectations, and then lead to your products and services. It is not necessary to recommend the product immediately, but it can be said that according to your needs, we will go back to make a specific plan to you, this impression is good, the customer must be looking forward to you, and the success rate of the next negotiation is also higher. Letterbe is consulting training.

Suggestion: Know more about your own products, try to be proactive when talking to customers, and make sure that what you talk about is beneficial to your company. After the talk, of course, we can talk about the development of both companies.

Of course, it should be carried out according to the identity of the other person, if the other person is older than you, you should do it with a learning attitude, and if it is a peer, then find some peer topics. It is recommended to learn about the other party's thoughts, hobbies and hobbies in advance through various channels when talking to the other party, so you should be more proactive. So that it will not appear cold.

The best way to do this is to show that you're busy, even if you're not. It's that after the business is discussed, you can say:"We'll talk about our cooperation here today, I still have some work to do, and we'll come back and talk about it, or I'll learn from you or something.

With your rich business experience, I think soon you will know how to do it, people are often the most confused at the beginning of their careers, always feel nowhere to start, in fact, you do what you think in your heart is right, when no one gives you guidance.