What happens if the seller doesn t process the return request

Method steps.

At present, the online shopping regulations are 7 days without reason to return and exchange, and 30 days due to quality problems.

If you have purchased something that has not been more than seven days old, you can negotiate with customer service and apply for a return or exchange directly.

Generally, the customer service will let you return to the factory for repair, and do not agree to return the product directly for a refund. If you can accept the repair, apply for a replacement, but it will generally be very time-consuming, many are at least a month, very time-consuming, and if there is a problem with the material itself, even if it is returned to the factory for you to change a new one, the result is still the same quality is not good, so be cautious when returning to the factory.

If you don't accept the repair, go to apply for after-sales and return for a refund. When applying for a refund, you should upload the voucher**, upload up to three ** as required, and take some clear ** that can best reflect the quality problem, which is conducive to your after-sales success.

After submitting the application, the seller has four days or a few days to approve or reject your application, and if the system does not process it, the seller will assume that the seller agrees to return the product for a refund. It doesn't matter if the seller refuses. Apply to tianmao customer service to handle it.

When applying for customer service, you still need to write the reason for the appeal and upload the voucher. The customer service will analyze the authenticity of your complaint based on your usual credit status. Generally, if you have a good reputation, the customer service will agree to the refund application and will refund you in time.

Generally, it takes about two days to deal with it.

At this point, your refund request has been successful, and you can choose to return it to the seller or not. Personally, I think it's better to be kind or return the goods, after all, the payment has been refunded to you.

The seller cannot be contacted.

Unshipped" 2-day countdown.

Shipped" 5-day countdown.

If the seller does not process it within the time limit, the system will reach an agreement by default.

Alipay will return the money to the Alipay account where the buyer paid for the bank card.

Use Want Want to contact the seller and urge the seller to process the refund application;

Wait for the refund to expire and the refund will be automated. After applying for a refund, there will be a refund timeout, and if the seller does not process it after the timeout, the system will automatically reach a refund agreement.

The refund timeout will vary depending on the reason for the refund, as follows:

Buyer Paid Status:

Wrong shot order information error 2 days.

I didn't want it for 2 days.

Failure to ship on time as agreed within 3 days.

Out of stock for 3 days.

The seller's delivery status and after-sales rights protection:

The item needs to be repaired within 5 days.

5 days after receiving the item damaged.

The product is sent by mistake and missed for 5 days.

Receipt of fakes No timeout, customer service directly intervenes.

Invoice issues 5 days.

Refund shipping is 5 days.

It takes 5 days to receive a discrepancy in the product description.

5 days for product quality problems.

7 days no reason to return and exchange 3 days.

Failure to ship within 5 days as agreed.

If the seller agrees within 5 days (Tmall seller within 3 days) or does not respond, the system will give the return address. You need to return the item within 7 days according to the return address, and be sure to fill in the tracking number on the refund page. If the seller refuses, you can apply for customer service to intervene.

If you have applied for a refund, but the seller has not processed it, the refund will be automatically made within 3 days. Since the seller did not give the return address, there is no need to return it, and if the refund is successful, he will take the initiative to find you. If you buy online in the future, you will go to "Ya Rice", which will save you money.

Hello, I'm happy to answer your question, the buyer applies for a return and refund, the seller does not process within 5 days, the system automatically agrees to the application to enter the next process to display the return address, the buyer delivers the goods by express delivery and submits the waybill information, and the seller does not process the system within 10 days to automatically refund the buyer. During the period, the buyer can ask the customer service to intervene at any time and urge the seller to deal with it as soon as possible. If you have any questions, I hope your questions can be solved!

Hello, you look at the prompt, you just need to wait another day, the seller does not deal with this problem, and the application for return is automatically completed. That is to say, you only need to express the goods over, leave the express note, and wait until the seller signs for it, and the money will be automatically refunded to you!

Within three days, if the seller does not process it, the system will automatically approve the application. Then you can return the money as normal for a refund.

Return application - the seller agrees (or the system automatically agrees after 3 days) - the buyer returns the goods and fills in the return courier number - the seller will refund the goods after inspection (or the system will automatically refund after 9 days or 10 days).

If the seller refuses within 3 days, it will not be refunded. You'll have to negotiate with him again.

It won't be good.

You can wait for the system to automatically refund, and when the time for agreeing to the refund application is up, you need to fill in the return number, and then the system will automatically refund when the time comes.

If the seller will reject the refund application, then you can only reapply for a refund at this time, and apply for ** customer service to intervene in the processing.

No, **The seller has already agreed to the refund request: If the refund status is "Waiting for customer return", you cannot cancel the refund request.

Orders in the following refund statuses cannot be cancelled for a refund request:

1. The refund application has been processed by [Request ** Customer Service Intervention] and cannot be cancelled.

2. If you initiate a return refund application and the refund status is "Waiting for the buyer to return", you cannot cancel the refund application.

3. The maximum number of cancellations and refunds for the same order number is 1 time, and it is not possible to click to cancel multiple times.

No, it can only be modified before the seller agrees to the refund, and the seller has agreed to the refund page, and the seller's return address will appear on the page, and the buyer can return the product according to this address. After returning the product, please go to the refund page "Fill in the return information" r Note: The buyer needs to return the product within 7 days, if the return is not made within the time limit, the refund will be closed, and the transaction will be timed out.

As long as the seller agrees to the refund, the reason for the refund is not very important to the buyer.

**Refund request seller does not process the following cases:

1. After the buyer applies for a refund, the seller does not operate within five days and does not require the buyer to return the product, **notify Alipay to refund the buyer.

2. If the seller clicks "Delivery", the refund will be closed, and if you need to apply for a refund, you need to resubmit the application.

3. If the application is a "return refund", the return process will be opened at this time, give 7 days to complete the return and fill in the return information, after submitting the return information, the processing time given to the seller will be determined according to the express delivery method of the return, the express delivery is 10 days, the surface mail is 30 days, and the overseas direct mail is 20 days.

**The seller does not process the refund request, depending on the status of your order, it will be automatically refunded within 48 hours to 37 days. The details are as follows:

1. If your order status is "Buyer Paid", the seller will automatically refund if it is not processed within 48 hours.

2. If the status of your order is Seller Shipped, or the transaction is successful

1) If you apply for a "refund only", the seller will automatically refund if the seller does not process it within 5 days (3 days for virtual goods).

2) The application is "return refund", at this time the return process will be opened, giving you 7 days to complete the return and fill in the return information, after you submit the return information, the processing time given to the seller will be determined according to the express delivery method of your return, express delivery is 10 days, surface mail is 30 days, overseas direct mail is 20 days, if the seller does not process within the overtime time, it will be automatically refunded.

Hello, when there is a problem with your order and you need a refund After sale, it is recommended that you give priority to contacting the seller for consultation, and the seller will actively help you solve your problem; If you and the seller cannot reach an agreement, it is recommended that you check the specific refund process according to the status of your order.

There are several types of refund times:

1. If the order is displayed as "Buyer Paid".

You can find the order by logging in to the [My**] - [Purchased Baby] page after negotiation with the seller, and click [Refund Return] - [Refund Only]. If the seller cannot be contacted or the seller has not processed the refund, the system will automatically refund you 48 hours after the buyer requests the refund.

2. If the order is displayed as [Seller Shipped] or [Transaction Successful].

After the seller agrees, return the goods according to the valid return address set by the seller provided by the system, fill in the courier number of the return after sending, and wait for the seller to confirm the receipt and refund to you.

With the expansion of the scale of the network and the increase in the number of users, it has also changed from a single C2C network market to a comprehensive retail circle including C2C, distribution, auction, direct supply, crowdfunding, customization and other e-commerce models.

If you submit a refund application and the seller does not process it, don't be in a hurry, it is recommended to negotiate with the seller first. If the seller does not deal with it, the system will automatically refund when the time is up. **Reasons why you can request a refund:

1.If the seller does not deliver the goods within the promised time, the buyer can apply for a refund on the grounds that the seller has not delivered the goods as agreed.

2.After receiving the product, the buyer can also request a refund if they find a quality problem.

3.After the buyer takes the photo, he does not want the goods after receiving them, and he can return the goods for a refund according to 7 days without reason, and the postage will be paid by the buyer.

1.If the order status is "Buyer Paid", the seller will be given 48 hours to process the refund request from the time the refund is requested, and if the seller agrees to the refund request within 48 hours, or does not take any action, the refund will be successful. If the seller clicks "Ship", the refund will be closed, and you will need to resubmit the request if you need to apply for a refund.

2.If the order has been shipped by the seller, or the transaction is successful, the seller will be given 5 days to process the refund application after submitting the refund application (3 days for virtual goods).

**Apply for a refund, the seller does not process or refuses, the buyer handles the method:

1.Open the ** page, then enter the number to log in, and find the treasure you have bought.

2.Click Request Refund after Baby, then enter the reason for the refund and wait for the seller to reply.

3.If a refund has been applied for and the seller does not process it within the specified time, don't worry, the system will default to the refund. It is also possible to amend the refund agreement or request **to intervene.

4.**The buyer will be asked to provide evidence, upload chat logs or product defects**. After the buyer provides evidence, the customer service will also give the seller time to provide evidence, and then wait for the ** customer service ruling.

Note: **Returns and refunds must be carried out in accordance with the procedures, and no personal attacks or verbal abuse should be given to the other party. If you encounter a problem, you should negotiate amicably, or you can ask customer service to intervene to deal with it.

1. If the order is displayed as [Buyer Paid]: You can log in to the [My**]-[Bought Baby] page to find the order after negotiation with the seller, and click [Refund Return] - [Refund Only]. If the seller cannot be contacted or the seller has not processed the refund, the system will automatically refund the refund 2 days after the buyer requested the refund.

2. If the order is displayed as [Seller Shipped]: If you have negotiated with the seller to refund part of the total, you can log in to the [My**]-[Bought Baby] page to find the order, and click [Refund Return]. If the seller does not confirm the receipt of the goods within 10 days of returning the goods by express delivery and within 30 days of returning the goods by surface mail, Alipay will be notified to refund the buyer.

It depends on your choice, but after you have selected and confirmed, you can see the time in the order.

If it is a refund only refund application, the seller does not refuse or actively agree, and the system will refund the refund directly after 48 hours;

If it is a refund application for a refund return, the seller does not refuse or actively agree, and the system will refund directly after 5 days, and there is no subsequent return process;

Generally speaking, if your order is a refund (non-return refund), the seller will generally be successful if it is not processed within 10-15 days. For example, the special time of the Spring Festival is 15 days.

If the buyer initiates a refund application for a refund-only and the seller does not actively agree or reject it, the system will automatically refund the refund after 48 hours of timeout, and there will be no subsequent return link;

If the buyer initiates a refund application for a refund and returns, and the seller does not take the initiative to agree or refuse, the system will automatically refund after the timeout on the 5th day, and there will be no subsequent return link;

The general time is:

1. If the buyer applies for a refund, the seller will confirm whether it agrees or rejects within 7 days from the date of successful refund application;

Second, if the seller does not refuse, the seller agrees to the refund, and the money will be automatically transferred to the buyer's account at the time of time.

1. If the status of your order is "Buyer Paid".

The seller will be given 48 hours from the time you request a refund to process your refund request

1) If the seller agrees to the refund application within 48 hours, or does not operate, the refund will be successful;

2) If the seller clicks "Delivery", your refund will be closed, and you need to resubmit the application if you need to apply for a refund.

2. If your order status is that the seller has shipped, or the transaction is successful, after you submit a refund application, the seller will be given 5 days to process your refund application (virtual goods are 3 days), if the seller agrees to the refund application within the timeout time, or has not operated:

1) If you apply for "refund only", the refund will be successful.

2) If you apply for a "return refund", the return process will be opened at this time, giving you 7 days to complete the return and fill in the return information, after you submit the return information, the processing time given to the seller will be determined according to the express delivery method of your return, the express delivery is 10 days, the flat shouting is 30 days, and the overseas direct mail is 20 days, if the seller does not process it within the overtime period, the refund will be successful.