What is the general work to be done at the front desk of the company?

1. The main work of the company's front desk staff is as follows:

1. Responsible for the answering and transfer of the front desk service, do a good job of calling and consulting, carefully record and convey important matters to relevant personnel, and do not miss or delay;

2. Responsible for the reception, basic consultation and introduction of visiting customers, strictly implement the company's reception service specifications, and maintain good etiquette and courtesy;

3. Fill in the registration form in a timely manner for customer complaints, and convey it to the customer service team at the first time, and regularly summarize the customer complaint records to the deputy general manager;

4. Responsible for the sanitation and cleaning of the company's front desk or consultation reception room, as well as the placement of tables and chairs, and keep them neat and clean;

5. Accept the work arrangement of the administrative manager and assist the personnel clerk to do other work of the administrative department;

6. Complete other tasks assigned by the leader.

2. The job requirements of the company's front desk staff are as follows:

1. Have a good professional image and temperament, and understand the basic reception etiquette.

2. Fluent in Mandarin standard, strong language skills, good at communication, and affinity.

Strong sense of confidentiality;

3. Good communication, coordination and organizational skills.

Proficient in the use of office automation equipment and office software.

5. Good teamwork ability and a high sense of responsibility.

Work proactively.

Directly to you, the front desk work includes: answering records**, receiving visitors, cleaning the front desk, and receiving couriers.

Generally, companies will introduce it like this:

The main work of the company's front desk staff is as follows:

Responsible for the reception of the front desk service and the transfer, do a good job of call consultation, carefully record and convey important matters to the relevant personnel, without omission or delay;

Responsible for the reception, basic consultation and introduction of visiting customers, strictly implement the company's reception service specifications, and maintain good etiquette and courtesy;

For customer complaints**, fill in the registration form in a timely manner, and convey it to the customer service team as soon as possible, and regularly summarize the customer complaint records to the deputy general manager;

Responsible for the sanitation and cleaning of the company's front desk or consultation reception room, and the placement of tables and chairs, and keep them neat and clean;

Accept the work arrangement of the administrative manager and assist the personnel clerk in other work of the administration department;

Complete other tasks assigned by the leader.

Answer**or transfer**, familiarize yourself with the extension numbers of the front desk**company. Send and receive company fax express mail, copy documents. Count attendance, register and receive visitors, and be responsible for the procurement of office supplies.

The work of the administrative front desk is detailed and complicated, and you need to get to know the company's personnel as soon as possible. Just be careful.

Generally, the front desk of the company belongs to the administration department.

1. The front desk of the company will generally belong to the administrative office for management, and some companies call it the general office, and the title of each company is different. If some companies are small, administration and human resources may be the same department.

2. Front desk reception.

It is also called the administrative front desk.

Under the jurisdiction of the company's administrative department, it is one of the positions of modern enterprises, usually mainly responsible for customer visits and registration, ** transfer and other affairs.

4. Job responsibilities: obey the work arrangements of the manager and director of the reception desk. Unusual and special matters must be reported to the superiors.

Accept any work assigned by your supervisor at any time. Do a good job in the collection and archiving of guest information, and verify the relevant information. Receiving guests, dealing with the difficulties and requests encountered by guests in the hotel in a timely manner, providing corresponding services and necessary assistance.

Enquiry services are available, but don't share guest information with others. Print various business reports.