How to complain if you buy something online and the seller doesn t send it to the destination

Complaints and rights protection have a temporal nature, and the following time conditions must be met: the following types of complaints can be initiated when the transaction status is "transaction closed": breach of promise, breach of delivery time commitment.

When the transaction status is "Transaction Successful", you can initiate the following types of complaints: after-sales protection services (including consumer protection), non-receipt of goods, and malicious harassment. **Time conditions for initiating various types of complaints and rights protection Within 0-15 days when the transaction status of after-sales protection services (including consumer protection) is "transaction successful" Within 0-15 days when the transaction status of the goods is not received and the transaction status is "transaction successful" Within 0-15 days when the transaction status of the transaction is "closed" for breach of the promise of delivery time 0-15 days after the buyer successfully applies for a refund and the transaction status is "transaction closed" after 72 hours after the buyer operates the payment maliciously evaluates the success of the transaction within 0-15 days, And within 0-15 days when the neutral or negative review has taken effect and the transaction status is "transaction successful", electronic voucher transactions involve some digital and other long-term warranty problems within 15 days after the verification of the goods, and the time interval in the middle is relatively long, remind the buyer to save the effective Ali Wangwang chat record with the seller, and if there is a problem in the future, you can contact **customer service to intervene to help coordinate and deal with it.

Hello netizens, you don't have to worry about this, you can contact the seller, since the seller has shipped the goods, then wait to see the nearest pick-up point. If you can't do it, then wait for the return or choose the post.

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You first see if he wrote the address you told him.

Hello, 1, you can enter the "my**" - to buy the baby to find your baby, click to complain to the seller.

2. Fill in the reason and submit the voucher here, for example, the seller said that there was a stock before, but when he urged the delivery, he said that it was out of stock. You can submit up to 5 vouchers, but you can't submit too many vouchers.

3.After submitting a complaint, it will be a negotiation process between the buyer and the seller. The seller will have 24 hours of processing time, of course, you can negotiate with the seller yourself.

4.If the seller still does not operate after 24 hours, it will automatically enter the third step - "**intervention processing" At this time, the seller will have 3 days to submit the voucher, and there is no need to go through a three-day waiting period, **customer service may issue a processing result within an hour. Let's just wait.

5.If the processing is complete, a message will be automatically sent indicating that the processing has been completed.

6.If the complaint is supported, the seller will be given a certain penalty. The penalty is: 5% of the value of the purchased items, and the maximum is not more than 30 yuan.

When consumers encounter damage to their rights and interests when shopping online, they can find a trading platform to solve the problem, or they can find a third-party complaint platform, and they can also call the complaint of the industrial and commercial department**, the complaint of the quality inspection department**, and the consumer complaint shall meet the conditions and provide information on both sides of the complaint. Consumer complaints should have a clear respondent, specific complaints, facts and reasons. In addition, you can also file a lawsuit with the court through legal channels.

1. Online shopping disputes to ** complaints?

Generally speaking, consumers can first complain on the Internet in online shopping disputes, that is, they can complain on the platform where they bought the product. Many third-party platforms for buying and selling goods have a complaint page where consumers can click to make a complaint. Alternatively, consumers can go directly to their local consumer protection association to file a complaint, or they can call Consumer Complaints** to make a complaint.

Second, online shopping is the most effective in ** complaints?

1. Complain to the trading platform.

Lodge a complaint with the trading platform and provide the evidence you have, including physical objects, chat records, invoices, transaction records, etc., the general online shopping platform has a corresponding complaint mechanism, and if the complaint is true, there will be a severe punishment mechanism, and you can recover your own losses.

2. Complain to the Consumer Association.

Like physical stores, online shopping transactions can also be complained to the 12315 Consumer Association. Similarly, consumers should keep evidence such as proof of purchase. It needs to be reminded that most of the online shopping dealers are out of the country, and consumers should pay attention to check the official seal of the bill when receiving the goods, and complain to the consumer association where the official seal of the bill is located according to the principle of territoriality.

3. Complain to the courier company.

Sometimes there is a problem with the online shopping goods in the delivery link, and it is not the merchant who intends to deceive Fengbi, and the courier company should also be responsible for the damage to the goods, so you can file a complaint with the courier company. There is a special complaint platform on the State Post Bureau and other **, and you can also get compensation.

4. Complain to 12345.

In order to strengthen public services, local departments have set up 12345 citizen services. After the public dials **, the receptionist will transfer the complaint to the relevant departments in a timely manner. The relevant departments will reply to the public after handling it.

Because the relevant departments must also feedback the results to the citizen service** and include them in the assessment, so complaints can generally be resolved better.

To sum up, consumers in the process of online shopping, often because of product quality problems, ** problems or the purchase of counterfeit and shoddy products and other disputes with merchants, if this problem can not reach a consensus with the merchant through negotiation, consumers can protect themselves through legal channels, to the customer service of the regular shopping platform to complain for a refund, for the platform customer service to deal with the opinions are not satisfied, you can also directly choose to the consumer association or 12345 public service ** complaint.

Legal analysis: Yes, the enterprise engaged in express delivery business shall deliver the express mail to the agreed address, the recipient or the recipient designated by the recipient, and inform the recipient or the recipient to accept it in person. The recipient or the consignee has the right to accept the goods in person.

Legal basis: "Interim Regulations on Express Delivery" Article 25 Enterprises engaged in express delivery business shall deliver the express mail to the agreed address of receiving and closing the mail, the recipient or the recipient designated to change the collection agent, and inform the sedan noisy recipient or the person to accept it in person. The recipient or the consignee has the right to accept the goods in person.

Summary. Hello dear<>

Verify for you that the courier has not been received, which is generally the reason for the courier. You can complain to the courier company. Express delivery has not been received, if the courier company has no result, you can complain to the State Post Bureau of the People's Republic of China, the postal industry consumer complaints ** for "12305".

According to Article 6 of the Measures for the Handling of Consumer Complaints in the Postal Industry, the special ** for consumer complaints in the postal industry is "12305" (provincial capital code-12305). Consumers can appeal through ** or log in to the State Post Bureau and the postal administrations of provinces, autonomous regions and municipalities directly under the Central Government**, or they can appeal in the form of WeChat, letter or fax. The method for consumers to lodge complaints with the municipal (local) postal administration shall be determined by the postal administrations of all provinces, autonomous regions and municipalities directly under the Central Government according to the actual situation.

How to complain to the seller if the courier can't receive it.

I transferred the money, and I haven't issued a bill number for 20 days.** I asked what to do with the sender.

Hello <>

Verify for you that the courier has not been received, which is generally the reason for the courier. You can complain to the courier company. Express delivery has not been received, if the courier company has no result, you can complain to the State Post Bureau of the People's Republic of China, the postal industry consumer complaints ** for "12305".

According to Article 6 of the Measures for the Handling of Consumer Complaints in the Postal Industry, the special ** for consumer complaints in the postal industry is "12305" (the provincial capital is in the area code -12305). Consumers can appeal through ** or log in to the State Post Bureau and the postal administrations of provinces, autonomous regions and municipalities directly under the Central Government**, or they can appeal in the form of WeChat, letter or fax. The method of consumer complaint to the municipal (local) postal administration shall be determined by the postal administration of each province, autonomous region and municipality directly under the Central Government according to the actual situation.

There is **, what should I do if there is a transfer record.

Dear, is it**.

Haven't shipped yet, right?

No, it is sold privately.

The fast hand saw,** plus micro turn.

Speak. Dear, this situation is to be deceived.