The basic function of the caller, the realization function of the caller

Shanghai Changyu Electronic Technology Co., Ltd. is a high-tech enterprise with outstanding scale and strength in the field of domestic queuing evaluation system, and is a professional enterprise integrating R&D, manufacturing, marketing and service. Shanghai Changyu has been committed to customer queuing, customer evaluation, window intercom, touch inquiry, LED large screen series products and systems research and development, manufacturing and sales, sales outlets all over the country, more than 3,000 dealers and our company to maintain a long-term cooperative relationship, the domestic market share of products in the forefront of the industry.

Different letters represent different types of business:

n - the most basic personal business;

k - the company's business;

c——VIP customers;

b——Wealth management customers;

A – the most senior private banking client;

r - the number of the lobby manager's card swipe.

Conditions for different levels of customers:

c is a customer of Hongbin with assets of 200,000;

B is a wealth management customer with assets of 2 million;

A is the most senior private bank customer, with assets of about 7 million.

When customers enter the service hall, they can pick up their numbers by themselves through the number machine. When the corresponding business is selected, the number machine plays a queuing ticket, at this time, the number automatically joins the corresponding business queue, and the customer holds the queuing ticket and waits in the waiting area.

You can set the name of the business queue and the total number of tickets issued per day, and automatically call the next clerk to go to the window to handle the business according to the queue number. Through the hall public LED display screen scrolling display hall calling information, the window LED display window window current calling number. It is also possible to display the lobby call information through plasma TV or digital TV.

The name and quantity of the business can be easily realized through the software, and each window can not only handle a variety of services, but also flexibly set the priority level of each business at any time. Each window can be set up to handle a trip or multiple businesses as needed.

The corresponding queue business data of each window can be added, modified and deleted at any time as needed.

The icons in the software interface can be changed at any time as needed. Examples: queue icons, animation icons, etc.

You can set and add or remove the business queue buttons on the interface of the software as needed.

The caller is an important part of the round closed-wheel orange letter queuing machine, divided into two kinds of software caller and hardware caller, the source queuing machine is suitable for banking, industry and commerce, taxation, telecommunications, hospitals, postal, finance, labor bureau, personnel bureau, social security bureau, one-stop service hall, civil aviation, driving school, insurance, vehicle management office, traffic management bureau business hall, consulate, entry and exit, customs, health bureau, technical supervision bureau, product customer service center and other window service industries.

After powering on, the serial port and LCD are initialized, and the serial port interrupt is opened, in the case of no interruption, the program continuously reads the keyboard and toggle switch, if there is a key pressed, it is processed according to the different types of keys, and enters the serial port interrupt service program after the serial port interrupt occurs, if it is the main controller to its own polling, then query the command status of the kernel itself, and then send the corresponding command requirements to the main controller, exit the interrupt, and continue to scan the keyboard and toggle switch. If it's not polling on your own, exit the interruption immediately.

Window resistant display module.

The main functions of the window display.

It is used to display the number of the customer who is calling or being checked, and it is placed on the counter to remind the customer of the number that is about to be handled.

Window display design ideas.

The display is appropriate, stable, flashing, and not dazzling.

The data buffer is also divided into two buffers, when the pager sends a new number, use the receiving buffer to receive the new number, and if the reception is correct, use this number to update the display buffer to display the new number.

(1) Number machine module.

The main functions of the number pick-up machine:

The number machine mainly completes the functions of button, queuing, number taking, call sign, printing, LCD display, communication with the number caller and the master, and reading and writing operations to the clock.

Number machine design idea:

The micro CPU usually reads the perpetual calendar time, performs LCD display, polling each caller to determine whether there is a demand, if there is a caller asking for a number, the main controller first searches from the transfer area, and if it cannot be found, it searches in the RAM area, and if it is found, this number is sent to the caller, and then sent to the main display screen for display, and at the same time calls through the voice module, if it cannot be found, it sends a command flag that cannot be found to the caller, and does not make a voice call; If the caller is required to call a certain specified number, the main controller finds this number from the queue, finds and takes out this number from the queue, and makes a call through the voice module simultaneously, and cannot find the call that only passes through the voice module;

If the caller requires the number to be transferred, the number is transferred to the transfer area of 24c256 in case the number is retrieved; If the caller requires to modify the system time, the main controller will process the data sent by the caller, and judge whether to modify the year, month, day or the hour, minute, and second, and then write the corresponding time data into the perpetual calendar to complete the modification time of the perpetual calendar chip.

The key adopts external interrupt 0, when the external interrupt occurs, the program automatically jumps to the interrupt handler of the key, judges whether there is really a key to be pressed, if there is a key pressed, the number of the corresponding queue number is added by 1, and this number is put into the RAM area, and then the print print is called to print the number that has just been pressed, and the print program is exited after printing.

1.Master Controller:

The heart of the system has the functions of key numbering, automatic numbering, orderly numbering, printing display, calendar clock, voice prompt and data storage.

A microcomputer chip 78E52B is used as the main CPU to complete the functions of the management system such as numbering, numbering, numbering, printing, and driving display, calendar clock, voice prompt and data storage.

2.Display modules.

Using dot matrix graphic LCD module 128x64LCD, with Chinese, English and digital display, can display 8 in 4 lines each line, a total of 32 16x16 dot matrix Chinese characters.

3.Printer.

Using Japanese Seiko printing core, the module contains Chinese and English font libraries, automatic ticket cutting, ticket issuance, fast ticket issuance, clear printing number ticket, free printing content and format.

Using perpetual calendar clock chip PCF8563, IIC communication protocol, microcomputer control, can be convenient to modify the time and date.

4.Voice prompts.

Using ISD1420, it can record and play multiple times, and can record and play up to 20 seconds. At the same time, the number is distributed.

5.Using serial EEPROM chip 24C256, IIC communication protocol, with 32K byte storage space, no loss of power failure, storage of printed numbers and taken out numbers.

6.Multi-communication protocol: RS-485 communication with the main display and pager, RS-232 communication protocol with the printer and parallel port communication with the LCD, and IIC communication protocol with memory.

With the rapid development of electronic information products and intelligent products, as well as the increasing requirements of human life for the service environment and service efficiency, especially in the service industry, the concept of queuing and calling system came into being.

Before the birth of the queuing and calling system, the waiting staff always stood in line when queuing, squeezing and tired, hurrying, scrambling and scheming, and even brought verbal and physical conflicts. After the birth of the queuing system, these problems are completely avoided, and the waiting staff can sit in the lounge and wait in line with peace of mind after taking a number ticket, and the queuing system not only improves the efficiency of service and dispatch, but also improves the service environment; What's more, it brings a good environment and a relaxed mood to the waiting staff, and even they can reasonably arrange their own waiting time.

With the development of the queuing system, from the use of the bank queuing system, the hospital queuing system, the prison visit queuing system, etc.; From the way of ticket collection, it is divided into touch screen queuing system, button queuing system, etc.; From the connection mode, it is divided into bank wired queuing machine, bank wireless queuing machine, etc.