How to complain about Shun Xinlang County property, how to complain about property

If you make a complaint to the property, you can directly call their service complaint**, and if the complaining company complains directly to the Property Division of the local Housing Authority.

Property"The word "property" is translated from the English word "property" or "estate", which was introduced from Hong Kong to the coast and the mainland, and its meaning is property, assets, real estate, real estate, industry, etc. Since the introduction of the word in the 80s of the 20th century, it has now formed a complete concept, that is, property refers to all kinds of houses that have been built and put into use and their supporting equipment, facilities and sites.

A property can be large or small, a unit can be a property, a building can be a property, and the same building can be divided into several properties according to different ownership. The property contains a variety of business forms, such as: office buildings, commercial buildings, residential quarters, villas, industrial parks, hotels, factories and warehouses and other property forms.

1. Find a property manager. If it is a small problem in property management, or the attitude of the property staff is not good, you can find a property manager. Strictly speaking, the property manager is the highest decision-maker of the community property and has a lot of autonomy in managing it.

2. Find a community. The community and sub-district offices are under the jurisdiction of the people of the jurisdiction, and are responsible for the comprehensive management of the implementation of the guidelines and policies of the jurisdiction, cultural construction, etc., and have the right to accept and assist in the negotiation of property complaints.

3. Find the housing management department. The housing management department, i.e., the housing authority, is generally responsible for policy changes and supervision in housing security, construction, system reform, market supervision, property management and housing management.

Whether the housing authority can manage affairs mainly depends on whether the real estate management bureau has a direct administrative subordinate relationship with the property management company. If there is a relationship, then everything is in charge. If it has no relationship, it mainly supervises the pricing standards and service content of the property management company.

Fourth, find the industry committee. The owners' committee is referred to as the owners' committee, which is composed of the owners' representatives in the property management area, and the members of the owners' committee are elected by election. Therefore, to a large extent, it will take the interests of the owners as the starting point, reflect the wishes and requirements of the owners, and supervise the management and operation of the property management company.

Complaints from property owners can be accepted.

5. Developers. After the development of a community in China is completed, the developer generally chooses a company with which it has a business relationship or a property company established by the developer itself to manage it. This kind of property company often has to bear too much pressure on the quality repair work for the developer, so the corresponding housing quality and repair problems can generally be solved by looking for this kind of property.

When it comes to such complaints, the developer is also obliged to accept them.

6. If you call 12315**. 12315 is now not only consumer complaints, but also problems that cannot be solved by general complaint channels, and complaints can be made through this platform. After dialing 12315**, answer the questions according to the prompts of the staff, and truthfully state the facts, reasons and complaint requests of the complaint.

Staff will record and give feedback.

Complaints can be lodged with the Property Management Office of the local Real Estate Authority.

Property Management Department].

The city management bureau, land resources or housing management of the property, you can consult the local city management bureau, should be able to know that the property management part is mainly the auxiliary facilities of the community, refers to the building and outside the building of all kinds of common equipment, common facilities and related sites, greening, roads, etc. for management.

Personal suggestion] for property management disputes, most of them will choose both parties to mediate privately, if the mediation fails to go through the legal proceedings, we need to pay attention to the corresponding work before the legal proceedings, try not to take the way of oral litigation, submitted in writing, can better protect our legitimate rights and interests, at the same time, we need to pay attention to the fact that in daily life, if there is a dispute with the property management department, you must not use violence to solve, Only when the two parties negotiate first can the losses be minimized.

Extended information] 12319 property complaints**, 12319 urban construction services**, there are about 20 cities in China in use, and the effect is good. In the past, there were many services, and each industry had its own, and it was very complicated for people to remember. In June 02, the Ministry of Construction put forward an application for the establishment of a unified service for the national construction industry, and in September of the same year, the Ministry of Information Industry approved the Ministry of Construction to take 12319 as the special service number for the national construction service.

12319 Property Complaint Workflow:

2. For general information, the public will access the required services to the ** center through 12319**, fax or network, and the reception personnel will directly communicate with the citizens and solve the problem according to the effective information stored in the center.

2. For the information that needs to be further implemented, after the center understands the situation, combined with the actual situation, the service center will process and process the information to the relevant responsible units. After the solution is solved within the specified time limit, the service work network feedback center will be fed back to the center through the digital city management call center system, and then the center will return to the citizens to ensure that the service work is in place.

Answer to call 12319 to report the property, and 12345 is the mayor **, 12345's convenience service is still very good, and general complaints to 12345 will do reception, resolution, and return visits. If there is a problem with the property and the complaint is sent to 12345, it will also come forward to actively communicate and solve it.

If the property is not good and no rectification is made, the local neighborhood committee can also be asked to communicate and solve the problem, and the neighborhood committee can coordinate the relationship between the property and the owner. If the property is still not rectified, the owner can also file a complaint with the Housing Authority. If the number of complaints increases, the housing authority will also come forward to deal with them actively.

The direct management department of the property management company is the property department of the county and district urban construction bureau where it is located (perhaps the name is different in different places, such as the housing and urban-rural development bureau), and you can complain to this department.

Under normal circumstances, if it is reflected in the society, the department will quickly intervene, but we do not advocate this, harmony...

12315, 12345, I don't know if this works, you can try it (I encountered social complaints transferred from 12315 when I was working in the property department of Longhua New District, Shenzhen).

For some large property companies, if you are dissatisfied with one of the management offices, you can complain to its head office.

If the property management company has any problems with its services, you should complain to the Property Management Office of the Housing Authority, and if the property management company charges indiscriminately, you should complain to the Price Bureau.

Prepare evidence, the service is not good to find the property management office, and the price bureau is to charge arbitrarily

Generally speaking, 12345 complaints about the property are useful, 12345's convenient service is still very good, and general complaints to 12345 will do reception, resolution, and return visits. If there is a problem with the property and the complaint is sent to 12345, it will also come forward to actively communicate and solve it.

If the property is not good and is not rectified, you can also ask the local neighborhood committee to communicate and solve it. Neighborhood committees can coordinate the relationship between the property and the owner. If the property remains uncorrected, the owner may also lodge a complaint with the Housing Authority. After the number of complaints increases, the housing authority will also take the initiative to deal with them.

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Question: The house is renovated, do I need to pay the full property fee if I don't move in?

Here's an analysis for you.

If you need to pay the property fee in full, the property is just a service for you, and there will be no reduction or exemption for the general property.

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Do you have any questions about this?

Can you describe your problem in detail?

The property management fee is not paid at the time of occupancy, and the owner needs to pay the property management fee after receiving the house, but it may be paid at 80% of the fee standard.

Question: The house is renovated, and no one goes in to live in it all year round.

Article 41 of the Property Management Regulations stipulates that the owner shall pay the property service fee in accordance with the property service contract. If the owner and the property user agree that the property user shall pay the property management service fee, the owner shall be jointly and severally liable for the payment. For properties that have been completed but have not yet been handed over to the property buyer, the property service fee shall be paid by the construction unit.

The system is wrong.

Wait a minute. The house that is not occupied needs to pay a property management fee, although the owner does not move in, but the house itself is enjoying property services such as security and cleaning, so even if you do not move into a new house, you still need to pay a property fee. However, if you don't live in the house, you can pay 70%-90% of the property fee, which can be discussed with the property.

It's not the full amount.

For properties that have been completed but have not yet been handed over to the property buyer, the property service fee shall be paid by the construction unit.

If the local property complains, they need to complain to the neighborhood committee, after all, the neighborhood committee is their management unit. If the neighborhood committee doesn't care about it, you can complain to the street, anyway, it's level by level. In fact, if there is a problem that cannot be solved, you can give the direct property ** for them to solve, if the solution is not good or there is a conflict, you can let the neighborhood committee or the property come forward to coordinate, which will be more appropriate.

General questions should be directed to the management office or service center**; Complaints against the management office can be directed to the head office of the property**. In general, the property management company has a special department to accept complaints.

If you want to complain to the developer, first of all, see whether the quality warranty period of the house has passed, if not, the quality of the house can be complained to the local quality inspection station. When there is a quality problem in your house, you should first negotiate with the developer to solve it, and report to the Construction and Transportation Commission, Planning Bureau and other relevant departments for testing and filing. If you and the developer can not negotiate, it is recommended that you directly complain to your local housing and urban-rural development bureau, if the developer does not solve the problem, or is not satisfied with the developer's solution, you can also apply to the construction project quality supervision agency for organization recognition or to the construction administrative department to complain.

If none of the above avenues can be resolved, you can only sue the developer according to the law and your own actual situation. Secondly, if you are not satisfied with the service of the property, and the situation like you has caused most of the owners in your community to be dissatisfied, you and the owners of your community can hold a general meeting of owners and dismiss the property company. If you are the only one who complains, you can go to the neighborhood committee or neighborhood office in your community to file a complaint.

For other problems of the property, if it is the best aspect, such as the fee is not clearly stated in accordance with the regulations, arbitrary charges, etc., you can directly report to the local price bureau; If it is a service, you can directly report it to the Property Division of the local Housing and Urban-Rural Development Bureau.

You can complain.

It is recommended to complain to the management of the property in the community first, if to no avail. You can find the Economic Development Zone Government Affairs Center (at the intersection of Bantang Road) and the real estate bureau window to complain.

Finding a community generally doesn't do much. In addition, the main problem for property is communication, if it is too radical, it will definitely not work well.

The most effective way to lodge a complaint should be with the Property Division of the Housing and Urban-Rural Development Bureau. If the strata company fails to provide services in accordance with the strata service contract, it can sue according to the law. 1) Receiving complaints:

Politeness is the foundation of good complaint handling. A good attitude and a kind smile can resolve the owner's grievances a lot.

2) Listen and record. Sincerely listen to the owner's complaints and carefully record the main points of the matter.

3) Judgment and processing. First of all, I would like to thank the owners for their care and love for the property management company. Then quickly judge, respond quickly, and deal with it in a timely manner.

Where it is necessary to cooperate with all departments, it should be promptly notified and fully coordinated. After judgment and analysis, if the problem is found, it should respond to the owner with a positive attitude at the first time, and inform the property management company of the solution.

4) Return visit. It is an important link to establish trust with the owner and make up for misunderstandings caused by various reasons, and it is also the best opportunity to check the quality of work, communicate with the owner, and build a good relationship.

In view of the fact that it is the owners' committee and not the individual owner who has the right to terminate the property management service contract, if the property management company has poor service or inaction, resulting in a dispute between the owner and the property management company, the owner should promptly report his demands to the owners' committee, and if the owners' committee is not established, it should actively communicate with the local relevant departments, and even sue the property management company. This is what my teacher mentioned when I was in the training of Zhongwu education before.

If you complain about a property in the community, you should file a complaint with the Housing and Urban-Rural Development Bureau.

According to Article 48 of the Property Management Regulations, the local people's real estate administrative departments at or above the county level shall promptly deal with complaints from owners, owners' committees, property users and property service enterprises in property management activities.

1. You can complain to the property management office of the local real estate management bureau, which is the competent department of the property industry;

2. Do the corresponding work before complaining. Try not to make a verbal complaint, but to submit it in writing;

3. Before submission, look at the property management agreement signed between you and the property management company, what are the places where the property company has not fulfilled its duties, and the evidence should be sufficient and complete.

According to Article 76 of the Property Law, a property management company may be dismissed with the consent of the owners of the exclusive part accounting for more than half of the total area of the building and accounting for more than half of the total number of owners.