How to retain the footsteps of customers, how to retain customers

First of all, good service is the key to developing a business (i.e., pre-sales service).

The first step of service is when the customer buys the product. One of the major characteristics of YOFOTO products is that consumption is repetitive and continuous. Whether the product can touch the hearts of customers largely depends on the good service consciousness that the dealer should have.

Because the pre-sales service is to fight the pre-war, use your sincere and enthusiastic service attitude to infect customers, so that he can have a good and deep impression of the company's products before consumption, that is, to capture the customer's attention and consumption psychology.

Second, use good words and deeds to attract and retain customers (in-sale service).

Marketers should pay attention to their words and images during the sales process, because your words and actions are the embodiment of the overall image of the company. In a sense, you are the "window" of the company, and the customer sees the company's image through the "window". You leave customers with a perfect service image, not only can the other party deepen the impression of the company's products, but also virtually establish a good reputation of the company.

Thirdly, the guidance and care service is the golden key (i.e., after-sales service) that customers continue to use

The key service of sales should be after the customer has purchased the product. The importance of after-sales service cannot be underestimated. After the customer buys the product, he should take the initiative to get in touch with the other party to understand his satisfaction, ask him about the effect of using the product, and if the customer has any questions, he should be patient and eliminate the customer's doubts.

Make the customer feel that you really care about him, rather than just ignore him after earning his money. Let him feel that your service is in place and perfect.

In addition, we should pay equal attention to strengthening guidance services and caring for customers. Guidance here refers to the guidance service that instructs customers on the concept of health and the correct use of the product, which is very helpful for customers to continue to use the product.

All in all, in order to let customers take the initiative to buy products and be willing to use them, we should put the service in place and give full play to the advantage effect of service as a specific manifestation of quality, so as to retain and lock the hearts of customers.

You tell me what kind of store you open and what you sell.

Genuine and honest hospitality is a long-term solution.

Good things, good service, **fair.

Humble and enthusiastic better service.

1. Generally, the first sentence says: "Hello, welcome to the xx counter!" The second sentence is to attract the customer and make him stay! Therefore, the third sentence should be straightforward when introducing the product.

Yunxian - tell your brand, because the customer may be wandering around the mall, there may be a lot of roadside stores, he just comes in to see, may not know your brand, then you have to tell the customer your brand! There is another reason, that is, you have to advertise in front of the customer, in his ear, this kind of advertising effect is many times stronger than the effect on TV and plane, because you really tell him that he may not buy it today, but when he wants to buy, there will be a faint voice in his ear: xx counter!

will think of you.

3. If you want to attract customers and let them stay, how can you attract them? That's a reason to stay! "This is our **!

People like to look at new things, such as a new daughter-in-law! This is human nature, but this new is not highlighted, so we have to highlight it in a figurative way. "We're doing xx events here!

Use events to attract customers. But don't say, "We're going on here!"

Because now every family is doing activities, and there are too many activities! Customers are numb! This requires us to say what the event is about:

We're running a campaign to buy enough 3,000 to go to the Maldives! "So the customer is interested! I'll listen to you!

We're doing 3,000 trips to the Maldives here. Immediately the third sentence became: "Would you like to find out?"

Can I tell you about it? Wait, this kind of false language trembles! You ask the customer like this, and the customer's lack of eggplant quietly returns to the original point, "Let me take a look first!"

Unwillingly! No! "All of them were rejected by customers!

Usually this kind of shopping guide language is called superfluous politeness! People have already been attracted, and you have given customers a new choice! Give customers a chance to say no!

Oh, you need to know the etiquette, wait a minute.

Ask how to greet guests.

The basic requirements of the pallet.

1.Pick up in time**Generally speaking, in the office, you should answer the bell before it rings 3 times, and apologize after 6 times: "Sorry for keeping you waiting."

If the recipient is doing something important and cannot answer in time, the person answering should explain it properly. If you don't answer in time, don't apologize, or even be extremely impatient, it is extremely impolite. Answering as soon as possible will make a good impression on the other person and make the other person feel valued.

2.Confirm that the other party is calling, and generally take the initiative to introduce yourself. If there is no introduction or you don't hear clearly, you should take the initiative to ask:

Who are you? What can I do for you? Who are you looking for?

However, people are accustomed to picking up the ** earpiece and interrogating: "Hey! Who is it?

This sounds strange and distant to the other party, lacking human touch. When you receive a call from the other party, you should first introduce yourself when you pick up the earpiece: "Hello!

I'm so-and-so. If the person you're looking for is nearby, you should say, "Wait a minute."

I'll tell you. ”

Ask about napkin folding techniques.

Could you please explain a little bit about the pallet?

Tray, is it the etiquette of serving plates?

1. End support method: Tray end support service According to the different items of the end support and the different uses of the tray, the end support method is divided into the following two types: chest support method:

The head is flat and the shoulders are flat, the eyes are smiling in front of the eyes, the arms are naturally drooping, the lower arm of the left hand is stretched forward and the upper arm forms a 90-degree angle, the five fingers are separated from the root of the palm to form a land force point to support the tray, the palm is suspended in the air, so that the land point is evenly stressed, the elbow of the left hand is a fist distance from the waist in order to maintain balance, the right hand can be back behind the body, and it can also be used to protect the posture of the tray, so that in case of an accident, it can be dodged and avoided in time. 2. Bend the left hand upwards on the shoulder (heavy support), the elbow is about 15 cm from the waist, and the forearm is parallel to the body. The palm is slightly higher than the shoulder 2 cm, the five fingers are naturally separated, the thumb is centered on the left shoulder, the other four fingers are separated from the left upper, and the five fingers and the balance of the tray are divided into the five fingertips and the palm root, and the center of gravity is always kept on the palm or the palm slightly inside.