What happens when an ABC employee is complained?

If it is true that the customer complaints are caused by the reasons of the bank, such as poor service attitude, operation errors, misleading explanations, etc., for the respondent, according to the standards of the local bank, a certain performance salary will definitely be deducted, or a fine ranging from 100 to 200 yuan will be directly imposed, etc., in terms of customer service, the deduction of points for customer complaints is obvious, and the customer service score is also one of the main reference bases for monthly, quarterly or annual performance evaluation. At the same time, for the respondent, once verified, the more serious customer complaints will also be affected by the relevant awards and evaluations.

For the outlets or sub-branches where the respondent is located, depending on the seriousness of the circumstances, the performance evaluation will also be affected accordingly.

For the grassroots employees of the bank, because they are dealing with a large amount of cash and other high-risk business every day, once they make a mistake, they can only pay for themselves, so the spirit is in a high degree of tension, and it is understandable that there are occasionally some innocuous mistakes, in fact, for customers, come to the bank to handle business, just hope to be able to do the ......business I need in the shortest possible timeAnd for those bank employees who have repeatedly failed to change their attitudes, they need to complain to them.

Generally speaking, there is a special background staff to deal with, first to see if the complaint is reasonable, etc., and then will contact you to say something good, if you can revoke it, it will be revoked, if not, it will generally affect the person's performance, bonuses and the like, depending on the seriousness of the situation, it will also be punished.

The Agricultural Bank of China has different ways of handling complaints in various places, generally deducting bonuses, and some complaints are ignored.

Legal Analysis: For individuals, there are no bad consequences, if your complaint is not considered vexatious, some banks will explain their rules and regulations to you, while others will ignore it. If your demolition is considered to be a valid complaint, the person in charge of the bank or the incident being complained of will apologize to you, even compensate you for your losses and give you some small gifts as an apology.

If the bank employee you voted for is unreasonable, it will not be affected, and will dictate all kinds of bad language and behavior to each other among colleagues, peers and peers, and even add fuel to the fire, so that your image will be scolded like never before. If your complaint is reasonable and deemed valid, the employee you complained about will be reprimanded and penalized depending on the seriousness of the incident or the negative impact on the bank. And the matter you complained about will be listed as a case in the industry, and the employee will be criticized and reported.

Legal basis: "Criminal Law of the People's Republic of China" Article 196: In any of the following circumstances, where credit card fraud is carried out, and the amount is relatively large, a sentence of up to five years imprisonment or short-term detention is to be given, and a concurrent fine of between 20,000 and 200,000 RMB is to be given; where the amount is huge or there are other serious circumstances, a sentence of between 5 and 10 years imprisonment and a concurrent fine of between 50,000 and 500,000 RMB is to be given; where the amount is especially huge or there are other especially serious circumstances, a sentence of 10 or more years imprisonment or life imprisonment is to be given, and a concurrent fine of between 50,000 and 500,000 RMB or confiscation of property: (1) using a forged credit card, or using a credit card fraudulently obtained with false identification, (2) using an invalid credit card; (3) Fraudulently using another person's credit card; (4) Malicious overdraft.

"Malicious overdraft" as used in the preceding paragraph refers to an overdraft made by a cardholder for the purpose of illegally occupying the mountain, exceeding the prescribed limit or within the prescribed period, and issuing it.

The behavior of not returning it after the bank collects it. Those who steal credit cards and use them are to be convicted and punished in accordance with the provisions of Article 264 of this Law.

Useful, call if you have any questionsAgricultural Bank of China24-hour service**95599 for feedback.

ABC complaints** can be dialed 95599, because the number of consultations is relatively large, so sometimes no one answers, or has been in service, users can choose to continue to wait or hang up and dial later.

If there is no one to answer the pants and listen to the situation, users can also call 0220-95599 or 021-95599, if the customer service prompts that your location is no longer within the scope of business, you can add the area code to complain before dialing 95599.

It all works. If consumers feel that they cannot handle their complaints, they can go directly to the relevant ABC business outlets, put the complaint letter in the complaint mailbox, or directly contact the president of ABC to solve the problem. Clan Wang.

After explaining the situation to the China Banking and Insurance Regulatory Commission, it is sufficient to wait for the China Banking and Insurance Regulatory Commission to deal with ABC. If the consumer's complaint is true and reasonable, the China Banking and Insurance Regulatory Commission will impose penalties on the ABC involved.

Hello dear <>

We'll be happy to answer for you. How to complain about Agricultural Bank of China1, users can directly call the manual customer service of Agricultural Bank of China to complain about the registered Agricultural Bank of China, then the relevant departments of the Agricultural Bank of China will pay attention to this; 2. You can directly complain to the regulatory department of the bank and seek help from the regulatory department, such as the CBRC Burial Committee and other relevant departments; 3. Go directly to the counter hall of the Agricultural Bank of China, explain the situation to the staff at the front desk, and complain about a certain matter or staff; 4. The user can also file a lawsuit directly with the court, and the court will also investigate and resolve the case according to the facts of the law. If the legal rights and interests of individuals are protected through legal means, and the ABC is prosecuted.

2. You can directly complain to the regulatory department of the bank and seek help from the regulatory department, such as the China Banking Regulatory Commission and other relevant departments;

3. Go directly to the counter hall of the Agricultural Bank of China, explain the situation to the staff at the front desk, and complain about a certain matter or staff;

4. Users can also file a lawsuit directly with the court to protect the legitimate rights and interests of individuals through legal means, and the court will also ascertain and solve the lawsuit against ABC according to the facts of the law.

Bank Profile

As a formal large financial institution, the bank will be subject to the supervision of the CBRC, which mainly supervises and manages the major commercial banks in the country. This article mainly writes about how to complain about the relevant knowledge points of the Agricultural Bank of China, and the content is for reference only.