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I'm in the same situation as you, I also bought camel shoes, only wore the skin for a day, the merchant did not return, could not communicate, apply for a refund, Tmall did not maintain the consumer at all, and also gave the money to the merchant Camel shoes, the service is not good, and the quality is not good. Guys, Tmall rights protection is a fart. The photos were all taken, and they all saw that the skin was broken, and they said that the evidence was endless.
I want to find a third party to prove it, but I don't tell you how to find a third party. Buyer: The shoes were only worn for two days, no rain and no water, normal wearing, and the two shoes were worn for two days.
If this is not a quality problem, then what is a quality problem? Do I pay 00 for this kind of quality shoes? You write very clearly in black and white, within the day of receiving the product, the quality problem can be returned and exchanged.
Now you are irresponsible, it is a quality problem but you can't return it, how can you believe in it in the future. If something goes wrong, the merchant shirks everything and is irresponsible, so who will believe this in the future. The leather is broken in the sky, and the shoes that are degummed are the real leather?
Leather shoes can only be worn oh the sky, isn't this a deception consumer? Merchant: The customer's shoes have been worn, according to the ** rules, the goods have no traces of wear and use within the day of receipt, and the secondary sales can only be accepted, the customer's shoes have been worn, and they are not within the scope of acceptance, which is not acceptable here, which is also handled in accordance with the ** rules.
The buyer uploaded the above photos, and Tmall also gave the money to the merchant. In the future, don't believe that Tmall will protect the rights and interests of the consumer capital.
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Merchants who have not been in contact with e-commerce generally lack understanding of this aspect, and they don't know much about the process of entering Tmall, and they don't even know what to do, and they don't know where to understand the relevant content of this. Let's take a look.
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You can find Taoxiaomi in the personal center, click to enter and select manual customer service, the specific steps are as follows:
Open the phone**version, click into my**.
After entering, find the customer service Xiaomi in the middle of the page.
After entering, the default is intelligent customer service, click to enter manual.
After waiting for the connection, there will be manual customer service reception.
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2. On the web interface that jumps open, you need to find the customer service Xiaomi in the middle of the page after entering.
3、You can see the icon of Xiaomi on the interface,After entering, the default is intelligent customer service,Click to enter manual。
4. After waiting for the connection, there will be a manual customer service reception.
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**The second is to be initiated by the buyer first.
When a dispute arises between the seller and the buyer.
The buyer requests a refund and the seller refuses.
The buyer applies for the intervention of the junior two.
The seller can then upload the evidence.
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First of all, open the homepage of ** and click Contact Customer Service at the top right. (6th from left to right) There are two options after entering, click on the merchant service center.
On the new page, there will be three options, Ali Vientiane, Knowledge Learning and Ask Business Friends.
Select Ali Vientiane. will enter a chat window. However, the system automatically replies based on the question. You can also ask to see if you can solve it.
If it can't be solved, click the summoning manual customer service prompt button that appears below the system reply to talk to **human customer service.
If there are many people who ask and need to wait in line, there is a time limit for manual customer service, and if you don't talk for a certain time when it's your turn, you have to queue up again, so it is recommended to ask questions as soon as possible.
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**There is a contact customer service on the homepage, which has customer service for sellers and buyers.
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Hello, what should I do if I encounter a malicious buyer complaint.
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Click Contact Customer Service on the page.
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2. After entering the Tmall official website option, find and click the **navigation in the upper right corner of the first page**, and select Help Center.
3. In the pop-up interface, enter the ** account and password, and click Login.
4. After logging in successfully, the Tmall service that will appear in the lower right corner of the page**, you can directly dial** to contact Tmall Xiaoer.
5. In addition, you can also enter "transfer to labor" in the Ali Xiaomi input bar at the bottom left, and you can contact Tmall's manual customer service.
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Open your phone**, click on My**, and then click on customer service Xiaomi to find**Xiaoer. Here's how:
<>3. After opening the disadvantage page, enter the manual customer service several times in a row.
4. Until the option to contact human customer service pops up, click to enter the manual customer service.
5. In the pop-up page, enter more than 6 words of appeal, and then click to enter the manual customer service.
6. After opening the page, it will automatically go to ** Xiaoer.
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Tool: ASUS computer.
Raw material:**.
1. Turn on the computer and open Tmall's official **.
As shown in the figure below. Answer.
2. Click ** navigation in the upper right corner and select Help Center, as shown in the figure below.
3. Enter your account and password to log in to Tmall, as shown in the figure below.
4. The Tmall service that will appear in the lower right corner**, dial, as shown in the figure below.
5. You can also enter "transfer to labor" in the Ali Xiaomi input bar at the bottom left, and you can contact Tmall's manual customer service, as shown in the figure below.
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Mobile phone ** shopping, Tmall Xiaoer contact method:
1.Log in to Tmall;
2.Point the mouse to [**Navigation] in the upper right corner, and click [Help Center]; Genus 4Select the question category, and click [Other Questions] directly if you don't belong to the category;
5.Talk to the intelligent robot, if you can't solve the problem, you can click [Artificial Cloud Customer Service] in the upper right corner to apply for manual service.
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Looking for a second child can only be called** and**400 customers are mostly unprofessional.
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Do you have any specific problems, it's easy to find a little two Some of the problems that need to be solved can be some of the problems that can't.
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Question 2: How to find Tmall Xiaoer for mobile phone ** shopping? 20 points Looking for a second child can only be called** and**400 customers are mostly unprofessional. Fengchun Zen.
Question 4: How to contact Tmall Xiaoer If you need to contact customer service for Tmall transactions, please call Tmall customer service**: 4008608608 (service hours: Monday to Sunday 9:00-24:00)!
On January 11, 2012, it was officially renamed "Tmall".
What is Tmall? Cats are the best and tasteful, Tmall online shopping, on behalf of fashion, **, trend and quality; Cats are naturally picky, picky about quality, picky about brands, picky about the environment, which just fits the definition of a city of quality that Tmall online shopping wants to build with all its might.
Question 5: How to contact Tmall Xiaoer on mobile phone**? 30 points Find your order or the other store.
Question 6: How can buyers contact Tmall Xiaoer Contact Xiaoer of Tmall store to use Want Want on the homepage of Tmall store, or **. If you want to complain and deal with order problems, contact the official Xiaoer and call the official ** on the Tmall homepage.
Question 7: How does Tmall Xiaoer contact the refund network to close, and how to apply for a refund. There are two kinds, one is to apply for after-sales service for the purchased goods, in which the refund items do not need to be returned, and you take a picture of the thing and send it up.
At first, the seller may refuse to refund, you don't have to worry, wait for three days and ask Tmall customer service to intervene. Second, the webpage of the product you bought, there are two words report under the product ** you see when you open the webpage, and you can report them, for example, the product does not match the description.
Question 9: I am doing Tmall stores, kitchen appliances category, how to contact Tmall Xiaoer for a docking? 15 points When your store level reaches a certain level, Xiao Er will take the initiative to contact you, and you can also go to Alibaba to talk about resources.
Question 10: Tmall Xiaoer's intervention in Tmall ** is based on maintaining his own use, and the seller you complained about is something that Tmall does not dare to offend, or no one can be found. Don't expect to be successful, even if the seller's deposit is deducted, they can't pay you their own money, Xiao Er will come up with all kinds of ways to make it difficult to say that there is a problem with the voucher you submitted, and if it doesn't work, it will be delayed until you don't want to.
Sen Song, you can't find someone who can deal with Xiao Er, so you have to think you're unlucky. A few of my friends and I have encountered this kind of thing, not unusual, don't be like them, next time Yinchen doesn't sell things that are easy to be after-sales.
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Tool: ASUS computer.
Raw material:**.
1. Turn on the computer to open Tmall's official **, as shown in the figure below.
2. Click ** navigation in the upper right corner and select Help Center, as shown in the figure below.
3. Enter your account and password to log in to Tmall, as shown in the figure below.
4. The Tmall service that will appear in the lower right corner**, dial, as shown in the figure below.
5. You can also enter "transfer to labor" in the Ali Xiaomi input bar at the bottom left, and you can contact Tmall's manual customer service, as shown in the figure below.
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Well, the scales are very boring, in fact, it's good to say anything, gossip and he will talk endlessly, as long as it is because it can't be released, if the scales are released, it can't be contained, so the landlord just needs to open the topic!
Hello, happy to answer this question for you. I don't think you should have said yes if you didn't want to go. As a man, if you say yes, you should do it. It is very important to keep your promises.