What should I do if the Meituan refund appeal fails, can I continue to appeal?

If the Meituan refund appeal fails, you can continue to appeal, and you can also call Meituan customer service ** to appeal, explain the problem to the customer service staff, let the customer service staff explain to the merchant again, and finally achieve the purpose that the merchant is willing to refund, provided that your refund is reasonable, if your refund is unreasonable, for example, there is a statement before buying that you cannot refund after the purchase, then you cannot refund, and the appeal is useless, it is your own consequences that you need to bear the loss.

First of all, the merchant allows refunds in these cases:

1.The time from the time of successful payment to the time of applying for a refund is less than one minute.

2.The user and the merchant agree that they do need a refund.

3.Unilateral problems of the merchant (including the merchant is out of stock, closing, etc.).

4.Unilateral problems of the delivery party (rider vehicle failure, rider accident, etc.).

Note: After the responsibility of the delivery party is determined, the webmaster will contact the merchant to operate the refund at its discretion, and the loss will be borne by the delivery party or Meituan customer service.

The merchant has the right to reject the user's refund application

1.The time from the time the user applies for a refund is more than one minute from the time of successful payment.

2.The merchant has delivered the meal, and the merchant is not responsible for the delivery.

3.The user loses contact and the delivery party abnormally reports the successful order.

Note: Meituan Takeaway Order Witty Update: The system automatically refunds the order within one minute from the user's order to the refund This is a regret medicine for users.

Your reason for chargeback is: The estimated delivery time is too long and you don't want it.

The factors that contribute to the extension of the estimated delivery time of an order are as follows:

1.If the user places an order for too many meals (the total amount of more than 80 yuan is considered a large order) and it has reached more than 350 yuan, the overtime mechanism will be triggered.

2.The user's delivery address is far away from the merchant.

3.Most of the merchant's orders are not delivered within the assessment time (commonly known as merchant order explosion, card meal) triggers the overtime mechanism.

4.The lack of capacity of the distributor (the regional dimension is bursting) means that there is not enough manpower to deliver it.

5.Inclement weather.

6.Traffic control for major events in the region.

The above is why, why some orders need to take extra time to be delivered, please sit down with everyone.

If you fail to apply for a refund on Meituan, you can try the following steps:

1.Verify refund regulations: Check the specific requirements and regulations for refunds in Meituan's refund policies to ensure that your refund request meets the platform's requirements.

2.Contact customer service: If your refund request meets the requirements but still cannot be successfully refunded, you can contact the platform through Meituan's customer service channel to reflect your problem and provide relevant information such as the order number and refund amount.

3.Apply for arbitration: If the communication with Meituan's customer service fails, you can apply for arbitration, and Meituan's arbitration department will intervene to solve the problem.

In short, if you can't apply for a refund on Meituan, don't be too anxious, you can try the above steps to find a solution. At the same time, you can also improve your attention during the shopping process and try to avoid refunds.

If Meituan's application for a refund has been unsuccessful, the following measures can be taken:

1. First of all, you can try to re-apply, which may be caused by incomplete or incorrect application information.

3. You can also post a negative review on Meituan to express your dissatisfaction with Meituan's services;

4. When making a complaint, you should provide reasonable evidence to prove that your complaint is justified;

5. Complaints can also be complained to the local consumer association, and request to intervene in mediation to resolve the dispute.

The refund needs the consent of the merchant, this must be rejected by the merchant, you can call ** to contact the merchant to reflect the situation, say the reason for the refund, and then apply for a refund. Don't say anything, just refund directly, normal people won't agree to it. If the merchant really doesn't want to, you contact Meituan.

customer service.

1. Click Mine, click Customer Service.

2. After entering the manual customer service twice in a row in the chat interface, select the manual customer service business type.

This article takes opporeno6 as an example for the Meituan version of the ColorOS system.

Directly call ** customer service feedbackNowadays, more and more people like to order takeout, so that many businesses have begun to use Meituan takeaway.

The positive and negative reviews of Meituan Takeaway have a large impact on the order volume of merchants, and users can directly appeal to Meituan Takeaway when they encounter some inconsistent food.

Find the contact of customer service in the Meituan takeaway software**, call directly to explain the situation, hope that Meituan takeaway will give professional help, how to deal with malicious bad reviews, customer service has encountered many similar situations, and it is much better than dealing with it blindly, so whether it is a seller or a buyer, users can carry out customer service** for a second appeal.

Platform grievance determination skillsAfter a merchant initiates a review appeal, the platform will carefully review the content of each appeal. According to the different content of the appeal, the applicable evaluation rules are different, and the platform review rules (applicable to handling false reviews) will determine that the review is passed if the review basis meets the following conditions.

1. The evaluation information does not match the user's order.

2. The evaluation contains advertising information.

3. Threatening businesses with bad reviews for improper benefits.

4. Malicious evaluation of peer competition.

5. Leaking privacy.

Summary. If a Meituan rider is penalized by the system for canceling an order, he can choose whether the merchant's location cannot be entered or the place where the goods are picked up cannot be entered normally, which is relatively easy to pass on this ground, because this is a force majeure factor.

If a Meituan rider is penalized by the Wangqiao system for canceling the order, he can choose the location of the merchant who cannot enter or the place where he picks up the goods without a clear law.

For takeaway orders or errand delivery orders on the Meituan platform, the rider can choose to be unable to enter the location of the pick-up due to traffic control factors or epidemic prevention and control factors, and it is easier to pass the review for the reason of choosing the merchant or other objective reasons when appealing, so that the system will generally not be punished. If you appeal according to the above reasons, the power of the air attack is relatively high, but there is no guarantee that it will be 100% successful. If the appeal fails and is still punished by the system, the delivery staff can try to contact **customer service to submit an appeal, or call customer service through the APP** and ask the customer service to help them re-appeal.

If the first appeal fails, the delivery staff can try to call a few more times, and if the number of appeals is more, the customer service may help them pass the appeal.

Meituan's method of canceling the order application file: If you encounter a problem or contact the customer service platform, it will automatically help you appeal, as long as it is not your own responsibility, it will generally be successful. Meituan recently announced the upgrade of the rider evaluation and grievance mechanism, in addition to the ability to submit a draft after the evaluation has occurred, riders can report in advance in more than 30 abnormal scenarios, and the negative reviews generated after successful reporting will be directly eliminated, ensuring fairness and improving the rider's work experience in a way that is productized and stupid.

Step 1: Click Mine, click Customerservice.

Step 2: After entering the manual customer service twice in a row on the chat interface, select the manual customer service business type.

Then the above is all the content of the state key to the solution to the rejection of the Meituan refund application by the merchant.

When consumers encounter the problem of refund, they can choose to negotiate with the merchant, and if the negotiation fails, they can report to the consumer association for mediation, and if the mediation fails, they can file a lawsuit with the relevant people's court.

3. If the merchant does not deal with it, Meituan will compensate you, and for such merchants, Meituan will blacklist them and will not cooperate with them in the future.

Where consumer rights and interests are infringed upon, they may negotiate a settlement with the proprietors or request mediation by consumer associations or other mediation organizations established in accordance with law; If the negotiation cannot be reached or mediation fails, the relevant administrative department may file a lawsuit;

Now Meituan supports refunds at any time, as long as the ** coupon is not used, you can get a refund at any time. If it is a special circumstance or a mistake on the part of the merchant, the merchant will not refund the money, and you can contact Meituan for complaint negotiation. Generally speaking, the order of merchant self-delivery is inefficient, and there is often a situation of overtime, but because Meituan does not participate in the delivery, there is no overtime compensation principle.

At this time, you can see if there is a compensation clause for overtime in the delivery of the order, and if there are relevant clauses, it is needless to say that the merchant will claim according to the terms. If there are no relevant rules, it is recommended to make a bad review or leave a message on the service of meal delivery on the platform, or contact the merchant directly to complain about the delivery service, so as to negotiate the compensation.

2. Overtime compensation mode: The merchant promises a delivery time and a discount, which is calculated from the time the user places an order (the general overtime calculation rule is 40 minutes + 8 minutes), if the takeaway is delivered beyond the promised time, the takeaway will be charged according to the discounted price. Due to bad weather, long cooking times for certain dishes, or other factors, merchants may selectively extend the commitment time or not make a commitment.

It is also important to note that the reservation is not covered by overtime compensation.

1. Contact the merchant to negotiate a refund.

2. The merchant does not pre-refund, contact the customer service of the Meituan platform for negotiation and resolution of complaints.

Summary. Dear, the appeal process of Meituan merchants is as follows:

1. Merchants can log in to the [Open Store] APP and click "My" in the lower right corner - > Integrity Center - > Points Change Record" to appeal; Or log in to the [Review Manager] app and click "My" in the lower right corner - > Integrity Center - > Points Change Record" to appeal.

2. Meituan staff will verify the complaint within 3 working days after receiving the merchant's complaint; If the evidence provided by the merchant is determined to be valid, the corresponding deduction items and penalties (if the deduction results in a penalty) will be cancelled and the merchant will be informed of the result; If it is determined that the evidence provided by the merchant is not substantiated, the merchant will be informed of the verification result and the processing will be maintained.

3. If the merchant maliciously appeals or provides false vouchers, Meituan will deduct 2 merchant integrity points in accordance with the "Detailed Rules for Merchant Illegal Deduction of Points".

How Meituan merchants violated the complaint and how to withdraw the appeal.

Dear, the appeal process of Meituan merchants is as follows: 1. Merchants can log in to the [Open Store] APP and click "My Branch" in the lower right corner - > Integrity Center - >Points Change Record" to appeal; Or log in to the [Review Manager] app and click "My" in the lower right corner - > Integrity Center - > Points Change Record" to appeal. 2. Meituan staff will verify the complaint within 3 working days after receiving the merchant's complaint; If it is determined that the evidence provided by the merchant is valid, the corresponding deduction items and penalties (if the deduction results in a penalty) will be cancelled and the merchant will be informed of the result; If it is determined that the evidence provided by the merchant is not substantiated, the merchant will be informed of the verification result and the processing will be maintained.

3. If the merchant maliciously appeals or provides a sail to obtain a false certificate, Meituan will deduct 2 merchant integrity points in accordance with the "Detailed Rules for Merchant Illegal Deduction of Points".

The steps on how to withdraw a complaint after Meituan complains are as follows: if the report is still being processed and the result has not yet been made, the whistleblower can cancel the report through the report portal; Except for the misappropriation of ** and the right to conceal the loss of goods, it cannot be revoked. Complaints that are still in the processing period can be withdrawn by the complainant by logging in to My ** - Credit Management - Complaints and Reports I made.

That's all for me, I hope it helps.

Nowadays, more and more people like to order takeout, so that many businesses have begun to use Meituan takeaway. The positive and negative reviews of Meituan Takeaway have a large impact on the order volume of merchants. So how to appeal if a merchant encounters a malicious bad review on Meituan Takeaway, let's take a look.

Method: Read step by step.

Appeal directly to Meituan.

Find the contact of customer service in Meituan Takeaway software**, call directly to explain the situation, hope that Meituan Takeaway will give professional help, how to deal with malicious bad reviews, I believe they must have encountered many similar situations, much better than dealing with it blindly.

In addition, you can also take the initiative to contact the bad reviewers.

The attitude must be neither humble nor arrogant, after all, you can't give the wicked a chance. Ask the reason for the bad review, is it true? If it is really a malicious bad review, ask him to delete it. Otherwise, a complaint will be made to inform the malicious bad reviewer of the severity of the consequences.

Respond subtly to malicious bad reviews.

If you often visit a treasure, you can find out how the seller of a treasure cleverly and wittily replies to malicious bad reviews, so that other customers who browse will know that this review is a malicious bad review, not true, and other customers can rest assured that they can experience it. Merchants can take a look at this kind of bad review reply, fight back gently, and it is best to match the malicious bad reviewer's comments in other houses, so that everyone knows that this person is giving bad reviews in **!

You can also contact a professional to do it.

Occasionally, I see someone with an ad that can be deleted from a bad review, and I don't know if it's true. If you really can, it would be great to be able to delete malicious bad reviews without violating rules and disciplines.

If conditions permit, you can also ask someone or directly brush the comments yourself to cover up the malicious bad reviews. Of course, we are all honest children, so we should not adopt such dishonest practices until absolutely necessary. After all, every time you visit a treasure, you will find a large number of praise water army, although the market demand is so, but there is no benefit to the user, interfering with the user's judgment.

Finally, you can give some tips to customers who are browsing and preparing to place an order on the homepage of Meituan's own store, especially pointing out malicious bad reviews, so that customers don't be fooled by professional bad reviews.