What happens if you are complained to Alibaba

The other party's request is indeed a little excessive, but don't worry too much, Alibaba will not only listen to one side, will coordinate from it, and give us a satisfactory answer for both parties, after all, everyone is for business, for the company, but there may be some differences in communication. I think the other party asked for help at 9 o'clock on Friday night, which is really in a hurry, and you, I think it's really inconvenient to be so late, and you have to do a lot of preparations, in short, don't worry. Alibaba will consider the interests of both parties and carry out coordination.

Complaints to Ali, they also have to investigate the matter clearly, this I think is a two-way investigation, not that the customer is saying how it is! So the landlord doesn't have to worry too much!

No, the general customer service will contact you and ask you for the specific reason. Then deal with the customer appropriately, and it will be fine, this kind of thing will happen, and don't have fierce words with the customer in the future.

You can ignore him, you intercept the chat history, Wait for him to complain by himself, Then you have a picture and evidence that he has not denied so don't be afraid, generally the chat record in this case is very critical, as long as you have it, it's fine, it's not that he cooperates, so you can not return it at all.

Understand each other, maybe the buyer's computer has any secrets I'm afraid you know, as a seller, or be patient and communicate more with customers.

Hello dear dear, I am happy to serve you: Alibaba's impact on the success of customer complaints is: once the complaint is successful, the baby will be forced to be removed from the shelves by the system.

If the situation is more serious, the store will be deducted points and degraded. In this way, the traffic will be reduced, and the business will be affected for a large period of time in the future. If it involves the sale of counterfeits, there is a risk that the store will be closed at that time.

It depends on the result of the complaint and the handling of the complaint, if the complaint is successful, there will be corresponding penalties according to the customer's complaint project. Some will be downgraded, so that the ranking of the baby store will be reduced, and some will force the corresponding baby to be cautious off the shelves, and even the store will be closed in serious cases. Alibaba's complaint was successful, and it wasn't just a point deduction.

If the points are deducted to a certain extent, they will be warned, restricted or even closed. It is recommended that member merchants must pay attention to their own business behavior. Thank you for your trust, the above is my reply, I hope you can ask Pei Jing to help you, I wish you a happy life.

Customer service working hours: Monday to Sunday 9:00-18:00. This number is Alibaba's professional manual **service**, you need to wait patiently during peak periods, it is recommended to use self-service or **consultation first.

Alibaba Network Technology **** is a company founded in Hangzhou, Zhejiang Province in 1999 by 18 people led by Jack Ma.

Alibaba Group operates a number of businesses and receives support from its affiliates in operating its business ecosystem. The business and the business of affiliated companies include: **.com, Tmall, Juhuasuan, AliExpress, Alibaba International Marketplace, 1688, Alimama, Alibaba Cloud, Ant Financial, Cainiao Network, etc.

On September 19, 2014, Alibaba Group was officially listed on the New York ** Stock Exchange, **** "BABA", and the founder and chairman of the board of directors is Jack Ma. On July 19, 2018, Alibaba Group ranked 300th in the global Fortune Global 500 list. In December 2018, Alibaba was shortlisted in the 2018 Top 500 World Brands.

Alibaba's main business.

**Net. Founded in 2003, **.com is a business-oriented social platform that provides consumers with an engaging and personalized shopping experience through big data analytics. Online, consumers can access highly relevant and engaging content and real-time updates from merchants, so they can stay on top of products and trends, and interact with other consumers or their favorite businesses and brands.

The merchants on the platform are mainly self-employed and small businesses.

Tmall. Founded in 2008, Tmall is committed to providing consumers with a premium shopping experience when purchasing branded products. A number of international and local Chinese brands and retailers have set up shop on Tmall.

AliExpress.

Founded in 2010, AliExpress is a retail platform for global consumers, with major buyer markets including Russia, the United States, Brazil, Spain, France, and the United Kingdom. Consumers around the world can buy products directly from Chinese manufacturers and distributors through AliExpress.

Hello, I am glad to serve you and give you the following answers: The consequences of Ali Yanji Baba buyer's complaint against the seller may be: 1

If the buyer's complaint is reasonable, Alibaba will impose penalties on the seller, including reducing credibility, suspending transactions, canceling membership, etc.; 2.If the buyer's complaint is unreasonable, Alibaba will impose penalties on the buyer, including reducing creditworthiness, suspending trading, and canceling membership. Steps to solve the problem:1

The buyer can negotiate with the seller amicably and try to solve the problem; 2.If the negotiation fails, the buyer can file a complaint on the Alibaba platform and upload relevant evidence. 3.Alibaba's customer service will review and deal with the buyer's complaint and evidence. 4.

If the buyer is not satisfied with the result, he or she can file an appeal with Alibaba customer service, which will review it. Personal Tips:1Before complaining, the buyer should negotiate amicably with the seller and try to solve the problem; 2.

When making a complaint, the buyer should provide detailed content of the complaint and strong evidence so that Alibaba's customer service can make an accurate judgment. 3.If the buyer is not satisfied with the processing result, he can file an appeal with Alibaba's customer service, and Alibaba's customer service will review it. 4.During the complaint process, buyers should remain patient and wait for the outcome of Alibaba's customer service.

1. Enter the Alibaba interface and click Login.

2. After logging in, click "My Ali" to enter the next interface.

3. In the "My Ali" interface, we click "Services" on the left side of the page to enter the next interface.

4. On this page, we click "Complaint and Report" to enter the next interface.

5. Click "I want to complain" to enter the next interface.

6. Fill in the information in the form, submit the complaint successfully, and wait for the customer service to deal with it.