4S store interview, ask me what are the advantages, what can make the manager s eyes shine???? Hurry

This one! It is more difficult, and some professional knowledge of automobiles is required for sales or after-sales, especially after-sales. I guess you haven't done this industry before, otherwise you wouldn't ask ...... like thatMain topic:

In the case of car sales, you only need to understand the information of competing models of the same price and grade, and find a way to "fool" consumers, of course, this "flickering" refers to the premise that there is a factual basis;Eyes, thoughts, and mouth should be in harmony. If it is after-sales, it will require some professional knowledge, front desk reception; Responsible for the work when the vehicle enters the factory, which involves a lot of professional knowledge. Claim; It is necessary to understand the three guarantees claim standards, policies and corresponding auto repair experience or theories of the ** brand of the 4S store.

spare parts, warehouse management; I won't go into details, it's much the same. Customer service is the most troublesome position, reminding customers, visiting customers, making maintenance appointments, and so on, in short, it is very troublesome. workshop scheduling; It requires a lot of maintenance experience and coordination and management ability to improve the work efficiency of workshop employees as a whole.

Stationmaster; Responsible for the overall work of the service station, reviewing various reports, improving employee skills, increasing corporate efficiency, and occasionally responsible for communicating with the head office. Information Officer; I won't say much about this position, as the word... That's about it, you look at these materials, do you think of anything after reading it, it varies from person to person, so I can't provide you with more specific things, hehe.

Must be different, not the same as others, to be ingenious; For example, you can tell a joke to your manager so that he is happy and interested in you, knowing that you are a person with a good sense of humor and making them happy when facing customers.

Eloquent, patient, affable.

I would like to emphasize that during the interview, you should share your work experience closely related to the job responsibilities and requirements to meet the expectations of the employer. The following job responsibilities are for your reference. Requirements for the position of general manager of a general 4S store:

Job description: 1. Formulate the annual business plan and decomposition of work objectives at each stage;

2. Draft the company's work summary and other official documents at all stages;

3. Manage the company's operation and various functional departments, coordinate the daily work relationship and transaction handling of each department;

4. Track the achievement of the company's business objectives, provide analysis opinions and improvement suggestions;

5. Coordinate the relationship between the main engine factory and external affiliates;

6. Follow up and implement the work items reached at the general manager's meeting, special meeting and other company meetings.

Job requirements: 1. Age 3045 years old;

2. More than 5 years of management experience in the automobile sales industry, including more than 1 year of general manager work experience;

3. Strong organizational skills, communication and coordination skills, team management and learning skills;

4. Be decent, have a high sense of responsibility and professionalism;

5. Those who have passed the qualification certification of relevant OEMs are preferred.

No matter which position you are interviewing, the basic dress code for the interview and the resume must be a must-have.

Dress, since you are going to interview the general manager, you must already have a wealth of sales experience, and you should dress calmly and elegantly, and be well-dressed. I don't know if you're a man or a woman, but if you're a man, a suit is fine, and remember that the collar of the shirt must be tough and will give people a clean and neat feeling. If you are a lady, wear light makeup, tie your hair, and be careful not to make too loud noises on your heels.

Resume, I guess you've already submitted your resume before, but I still think it's important to have some original certificates and certifications with you in case you need them. In addition, you will be prepared with your work experience, networking, fixed customer groups and experience in store staff management. These are all must-haves for 4S store managers.

The highlight, the confident, the effortless performance is the highlight.

Break a leg!

Things to keep in mind are:

1. The dress for the interview, preferably formal wear, can show your spiritual temperament and leave a good impression on the interviewer. At the same time, pay attention to the overall image and neatness.

2. Organize a self-introduction, including name, age, education, work experience, of which the work experience must be outstanding, and the general manager of the 4S store attaches great importance to the past work experience.

3. Whether your ability can afford a 4S store is the key place to investigate, and you can focus on your own advantages for this place, including sales ability, management ability, financial ability and so on.

In fact, no matter what kind of interview you are, the questions asked are almost the same, and there are rules to be found. In fact, for all interviewers, there is only one purpose: to learn as much information about you as possible in the shortest amount of time.

If you want to prepare for the interview efficiently, start with these seven aspects!

First, the basic situation.

1. Please describe your previous work experience and work results in the most concise language.

2. Professional background.

What qualities do you think this job should have?

Third, the working mode.

Are you used to working alone or in a team?

Fourth, value orientation.

How do you feel about your old employer and boss?

5. Qualification characteristics.

How would you describe your personality?

6. Salary.

Can you tell me what your current package is?

7. Background checks.

Would you mind if we did some research through your original unit?

95% of interviews are basically inseparable from these questions, of course, there are also some professional questions, I think if you have done it, it should not be difficult, and the interviewer will not ask too many professional questions.

1.Your previous work experience.

2.How do you quickly settle into a new environment.

3.How do you lead your team well, and what to do if a subordinate disagrees with you4If you're the service director, how do you do your job?

5.How do you build a good relationship with your customers?

6.The products sold by the company (depending on what company's after-sales supervisor you are) delivery time, quality problems, customers find you, how do you deal with it.

7.How do you quickly understand the company's products.

Deal with it calmly, don't hesitate in the face of problems, even if you can't answer, don't be nervous, you can say bluntly, I'm sorry! I don't know much about this question yet, but I'm a strong learner and will definitely remember it!

Knowledge, eloquence, Mandarin and so on.

1. The automobile 4S shop has a high reputation.

The 4S shop has a series of customer complaints, opinions, and claims management system, which leaves a good impression on the car owner, while the ordinary modification shop often cannot find the responsible person for the problem due to personnel quality, management and other problems. In the past, the 4S store did not operate auto supplies, and the owner had no choice, only to go to the retail modification shop, and now the 4S store has this business, and it will definitely not be willing to go far, and the 4S store will be their first choice.

2. Automobile 4S shop professional.

Since the 4S shop is only for a manufacturer's series of models, there is a series of training and technical support from the manufacturer, and the performance, technical parameters, use and maintenance of the car are very professional, so as to achieve "specialization and refinement". The auto supplies dealers are in contact with many models, and they are not very proficient in each model, so they can only do "miscellaneous and broad", and they only know one or the other in some technical aspects. Therefore, when modifying some products that require technical support and after-sales service, 4S stores have a great advantage.

3. After-sales service guarantee for automobile 4S stores.

With the increase of competition, 4S store merchants pay more and more attention to the establishment of service brands, and the backing of 4S stores is automobile manufacturers, so they can be guaranteed in terms of after-sales service. In particular, automotive electronic products and automotive audio-visual products should change the original circuit of the car when they are modified, which will bring trouble to the after-sales service in the future. The author once saw a tuning shop modify an Audi sedan car audio, the audio-visual modification, the result of the car can not ignite, because there is no professional technical personnel and service guarantee, the computer program of the Audi car is destroyed during the modification.

Some car manufacturers even strictly stipulate that modifications to automotive electronics are not allowed, and if they are modified, the manufacturer does not warrant them. If the car modified in the 4S shop can promise the owner the warranty, eliminate the owner's worries, it will be one of the important means to attract the owner to modify, in the 4S shop to modify some high-tech products is the first choice of the owner, but also to avoid direct competition with the retail modification shop.

Excellent communication skills, conscientious and responsible.