What kind of warm and considerate service have you experienced in the hotel?

I went to Hangzhou on a business trip, stayed in a small hotel, and felt that the management was good and the service was well-trained. Everyone is working in their own positions, reducing the likelihood of guests encountering problems; Then be flexible and efficient when customers really have problems. It's this bit of human comfort, which is much better than many expensive hotels I've stayed in.

On the day I left the store, I drank tea in the warm tea room after lunch, so comfortable that I was almost reluctant to leave, and discussed whether to stay for a long time without work.

When you go out to travel this year, you can get a high score for the hotel service you live in, because every employee will say hello when they see you, and even if it is a front desk girl, she chats with you and has her own opinions on some issues outside her scope of competence, which shows that the staff training is very good. Because it was a birthday, the hotel also prepared a birthday cake, which was quite troublesome.

Whether it is check-in at the front desk, restaurant dining, or room service, making guests wait for too long will greatly reduce the service and even cause guest complaints. Every guest who stays in the hotel and enjoys the service hopes that the hotel's service is standardized, efficient, accurate, in line with the star standard, and even value-added service.

In the morning, I called ** to the room center, claiming that there was one less mouthwash cup in the room, and I wanted to urgently need the waiter to send it to the room, and the room center lady was polite, he apologized to the guest and told the guest, "We will send it to you immediately".

With the continuous expansion of room service functions, we are eager to provide warm and appropriate family services on the basis of standardization and standardization of services, so as to meet the psychological needs of development and change.

I once traveled on a business trip in Tianjin, a very cheap hotel is actually quite tall, the staff service is in place, the room is very clean, and the accommodation is quite comfortable.

Staying at the hotel, I hope that the hotel will pay attention to personal property and personal safety, and hope that the guest room will be a safe place and will never be disturbed by the outside world. Respect privacy.

When I went out to play this year, I went out to play alone, and then I suddenly had a stomachache, maybe I ate something cold, and then I called the front desk, they sent me stomach medicine to boil hot water, and I called several times** to ask me if I was okay.

When it comes to quality service, each hotel has its own understanding. Some understand it as "smile service", some understand it as "thoughtful service", some think it is "home from home service", and some think it is "a value-added service", and so on, all of which have their practical and desirable side.

Step Method.

1. The relationship between choosing and being selected is that the modern hotel market is very competitive, and there are many opportunities for guests to choose. Guests are not blind and random in choosing a hotel, but have their own selection criteria. For example, the location of the hotel is suitable or not, the service attitude of the hotel staff, whether the service provided by the hotel is special, etc.

2. The relationship between the guest and the host is relative to the guest, the hotel is the host, but the concept of the hotel is very abstract, and the building of the hotel cannot be regarded as the host; Although hoteliers and managers are the legal representatives, actual investors and top decision-makers of the hotel, they generally do not know that they are directly involved in the hotel service, but are only responsible for the decision-making and handling of some major events. As a result, in practice, guests will see the staff who serve them at the hotel as the natural owners of the hotel.

3. The service wheel is not only to get the service product of the hotel, but also to lay the foundation for the hotel's profits. The only way for a hotel to repay its guests is to provide them with high-quality and affordable service products. Guests buy the hotel's service products in order to obtain the satisfaction of demand in the hotel, and this satisfaction is a high requirement, and the guests need high-quality, professional and standardized services.

This service is provided through the hotel staff and is generally not done by the guests themselves. This kind of service is a person-to-person contact, and guests should be mentally satisfied when they receive service, and feel that they are the most important and popular guests of the hotel through service.

4. Friendship Relationship Guests in the process of staying in the hotel, the hotel and Kechang Kuren through mutual understanding and cooperation, a period of time together, it is easy to leave a deep impression on each other, easy to form friendship. Guests are not only consumers of the hotel, but also friends of the hotel, and the hotel has more new and old friends, and the hotel has a very solid foundation for operation.

The best quality hotel service I have ever felt is caring. The most precious, the most ordinary, and the most difficult thing to do and do well in hotel service is care.

Once because of the meeting, settled in the Sheraton Shenzhen Hotel.

Because I have been talking about business in a suit, I still carry a computer, a bag, and a box ......It's been a busy morning.

When I went to the hotel to check in, I felt like I had a heat stroke and felt uncomfortable.

At the time of check-in, the lobby manager noticed that I was not feeling well. Hurry up and ask me with sincere concern, is it uncomfortable?

I didn't have the energy or strength to say that it might be heat stroke. I just wish I could check in as soon as possible.

The lobby manager hurriedly told the front desk to give the guest a room card first, so that the guest could rest first. Check-in procedures will be refilled.

So, he took the room card and arranged for the doorman to help me carry my bag and luggage and deliver it to the room. Asked me for my ID and arranged for me to rest first, and he went to check me in.

After checking in, he went upstairs and brought me Huoxiang Zhengqi liquid and a bottle of chilled water.

I immediately felt that I was very impressed by the service of this hotel.

Because I travel a lot, I stay in various hotels. The service that guests really need is not flattery, but sincere concern.

Feel the best quality hotel service, in fact, it is some star hotels, especially the six-star hotel service is very in place, there is no need to move yourself, others are all the whole process for you to serve, for quality service, each hotel has its own understanding. Some understand it as "smile service", some understand it as "thoughtful service", some think it is "home from home service", and some think it is "a value-added service", and so on, all of which have their practical and desirable side.

Some of the best quality hotel services are really good and very careful, everything you can use is thought of for you, so it is very comfortable to stay in such a hotel.

The best quality hotel that I have personally lived in, I have forgotten the name now, neither three stars, nor four stars, just an ordinary hotel, the service attitude inside, very good, just go in, he will help you arrange the room, and then will send a person to lead you directly to your room door, swipe your card into the door, there is no word in the room, what is the need, he will come to the room as soon as possible to help you deal with it, or if you have anything to buy, you tell him, They will go directly to the nearby place to help you buy it back, and there is no charge, and the house is very reassuring, and the sound insulation is also very good.

The best quality hotel service is also the service of a five-star hotel, that is, all the service staff are friendly, and the hotel facilities are very good.

Feel the best quality hotel service is. The quality and affinity of the waiters are very good. There is also a certain level of quality of hotel hardware facilities. There is meticulous service at all times, and there is a high-quality environment.

Or the kind of super five-star hotel service, the kind of real customer feel at home, even every detail is done very well, of course, such a high-quality service is also proportional to the price. Or the kind of super five-star hotel service, the kind of real customer feel at home, even every detail is done very well, of course, such a high-quality service is also proportional to the price.

I have felt that the high-quality hotel service should be a standard room, and then all kinds of facilities are available, and I feel very good.

The best quality hotel service is to feel at home, feel like home, eat, drink, have fun, you name it. Although the money is more expensive, it is still very worthwhile.

Just an ordinary hotel, the service attitude inside, very good, just entered, he will help you arrange the room, and then will send a person to lead you directly to your door to really make customers feel at home, even every detail is done very well, of course, such a quality service is also proportional to the price.

I went to a B&B a few years ago and it felt particularly personal! The hotel service is very detailed, and many configurations are wholeheartedly for the sake of customers! Such as laundry service, breakfast wake-up service!

Clothes are already delivered to your room while you eat breakfast, and lunch can be picked in the vegetable garden or you can make it yourself

I have felt the best quality hotel service, it should still be the kind of super five-star hotel service, the kind of real customer feel at home, even every detail is done very well, of course, such a high-quality service is also proportional to the price.

Quality service means that the hotel provides services to guests in the process of providing services to make guests feel comfortable, secure and even at home. It is expressed by a simple equation, that is, high-quality service = regular service + value-added service.

Feel the best quality is to provide guests with a very comfortable process, generally belong to the five-star hotel, and feel like home, the service is very worth the money.

The best quality hotel service, that is, the service attitude of the high-end hotel is very in place, it is also very good, very caring, and will make you feel very satisfied.

The hotel service is home away from home, feeling like home, eating, drinking, having fun, everything you need. Although the money is more expensive.

The most childish hotel service I have ever felt is: pour you tea, explain to you the origin of the food, that's it, and nothing more.

The best hotel service I've ever experienced is: fruit and coffee delivered every night! Help you book tickets!

First, feel the fastest and fastest service of the hotel, and at the same time feel the comfort, safety and care of the hotel. Especially some subtle services.

Second, from the perspective of the guest, think about what the guest thinks, respond to the guest's urgency, and sincerely serve the guest.

Go to Dianping to learn how people write.

1. Active consciousness needs to be empathetic, and high-quality service depends on standardized management.

2. Smile on the face, service in the heart.

3. When guests come to the restaurant, they should feel at home and try to meet their requirements.

4. Smile service every day!

5. Achievement of the reputation of the team to help me grow in life.

6. Face life with a smile and face life with a smile.

7. I will provide as much service as possible to our guests in every contact with them.

8. The store has regular customers, and there are no customers near or far.

9. Say hello with a smile and welcome guests.

10. Keep every guest with my sincere smile.