May I ask if the mobile phone belongs to the three packs of products, and which three packs of mobil

The three guarantees of mobile phones generally refer to the three guarantees of return, replacement and repair services provided by the producer or seller when the mobile phone has quality problems. For the time limit of the three-guarantee certificate, the state has also given regulations. Where:

The mobile ** console warranty is one year. The battery time is half a year, and the time limit for external devices such as headphones, chargers, and data cables is 3 months, which is lower than these practitioners and cannot be marketed.

Three guarantees certificate is an effective evidence for consumers to protect their rights and interests, within the validity period of the three guarantees certificate, consumers can unconditionally give the seller the right to repair, replace, return, the seller must also meet the needs of consumers, but the premise is that consumers must bring all the documents required, especially the three guarantees card.

Three packs of mobile phones, calculated from the date of purchase

1. "7 days" stipulates: within 7 days from the date of sale, if the product fails in performance, consumers can choose to return, exchange or repair.

2. "15 days" stipulates: within 15 days from the date of sale, if the product fails to perform, the consumer can choose to replace or repair the product.

3. The "validity period of the three guarantees" stipulates: the validity period of the "three guarantees" is calculated from the date of issuance of the invoice. In the first batch of L8 commodities released by the state to implement the "three guarantees", such as color TVs, watches, etc., the "three guarantees" validity period, the whole machine is divided into six months to one year, and the main components are one to three years.

If the product is repaired twice within the validity period of the "Three Guarantees" and still cannot be used normally, the consumer can replace the product with the same model and specification or return it according to the relevant provisions with the repair record and certificate, and the validity period of the "Three Guarantees" shall be deducted from the time occupied by the repair and no spare parts to be repaired. The validity period of the "three guarantees" after the exchange will be recalculated from the date of exchange.

Legal Analysis] The basic content of the three guarantees of goods: within 7 days, if the host has a performance failure, it can be returned, replaced and repaired free of charge. Within 15 days, if the host has a performance failure, it can be replaced or repaired free of charge.

Within 1 year, if the host has a poor performance failure, it can be repaired free of charge. The guarantee period of the three-pack product vertical width warranty: not less than 30 days, that is, after repair, it should be guaranteed that the same problem will not occur within 30 days, otherwise it has the right to ask for free maintenance.

The warranty period of the three guarantees of goods shall be deducted from the repair and repair time, that is, the time used for repair and repair during the warranty period shall be extended accordingly in the warranty period of the mobile phone. The three-pack product has been repaired twice due to performance failure, and the consumer can ask the seller to replace the new machine with the two repair records. If the seller does not have the same model and the same model, the consumer shall be refunded in full free of charge.

Three packs of goods should be replaced by a new machine, after the replacement of the three guarantees period recalculated, after the exchange of the seller should provide a new three guarantees certificate, and on the back of the invoice to indicate the date of replacement with the official seal. The depreciation period is from the date of issuance of the invoice to the date of return, deducting the time for repairs and repairs.

Legal basis] Product Quality Law of the People's Republic of China Article 40 If the product sold has any of the following circumstances, the seller shall be responsible for repairing, replacing and returning the product; If losses are caused to consumers who purchase the products, the seller shall compensate for the losses: (1) the products do not have the performance that the products should have without explaining in advance; (2) It does not meet the product standards indicated on the product or its packaging; (3) It does not conform to the quality of the product description, physical samples, etc. If the seller is responsible for repairing, replacing, returning the goods, or compensating for losses in accordance with the provisions of the preceding paragraph, and it is the responsibility of the producer or the responsibility of other sellers who provide products to the seller (hereinafter referred to as the supplier), the seller has the right to recover from the producer or supplier.

Where sellers fail to repair, replace, return or compensate for losses in accordance with the provisions of the first paragraph, the market regulation departments are to order corrections. If there are different provisions in the sales contract or contract concluded between producers, sellers, or producers and sellers, the parties to the contract shall execute them in accordance with the provisions of the contract.