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The Three Guarantees refer to repair, replacement, and returns.
Article 9 Within 7 days from the date of sale, if the product fails to perform, the consumer can choose to return, exchange or repair. When returning the goods, the seller shall refund the payment at one time according to the invoice, and then recover from the producer and supplier according to the law or handle it according to the purchase and sale contract.
Article 10 Within 15 days from the date of sale, if the product fails to perform, the consumer can choose to replace or repair the product. When exchanging goods, the seller shall exchange the product of the same model and specification for the consumer free of charge, and then recover from the producer or supplier in accordance with the law or handle it according to the purchase and sale contract.
Article 11 During the validity period of the three guarantees, the product that is repaired twice and still cannot be used normally shall be replaced by the seller with the repair record and certificate provided by the repairer, and the seller shall be responsible for replacing the product with the same model and specification for the consumer free of charge or returning the product in accordance with the provisions of Article 13 of these Regulations, and then recover from the producer and supplier in accordance with the law or handle it according to the purchase and sale contract.
Article 12 During the validity period of the three guarantees, if the manufacturer does not have spare parts and parts that have not been repaired for more than 90 days from the date of sending them for repair, the repairer shall indicate in the repair status, and the seller shall exchange the same model and specification of the product for the consumer free of charge. Then it shall recover from the producer and supplier in accordance with the law or handle it according to the purchase and sale contract. If the repair period exceeds 30 days due to the repairer's own reasons, the repairer shall exchange the product of the same model and specification for the consumer free of charge.
The cost is borne by the repairer.
Article 13 Within the validity period of the three guarantees, if the conditions for replacement are met, if the seller requests to return the product because there is no product of the same model and specification, and the consumer is unwilling to exchange other models and specifications, the seller shall return the product; If there is a product of the same model and specification, and the consumer is unwilling to exchange it and requests to return it, the seller shall return the product and charge depreciation for the used goods in accordance with these provisions. The depreciation expense is calculated from the date of issuance of the invoice to the date of return, which shall deduct the time occupied by the repair and the time to be repaired.
Article 14 When replacing goods, all defective products, substandard products or repaired products shall not be provided to consumers. The validity period of the three guarantees after the exchange will be recalculated from the date of exchange. The seller shall affix the replacement seal on the back of the invoice and provide a new three-guarantee certificate or affix a replacement seal on the back of the three-guarantee certificate.
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The Three Guarantees refer to repair, replacement, and returns.
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According to the national three-guarantee regulations,LCD TV as a consumer product enjoys three guarantees of service,That is, during the warranty period,If the product has quality problems,Consumers can choose to return、Replacement or repair。 The specific regulations are as follows:
1. Warranty period.
The warranty period of LCD TV is limited to two years, calculated from the date of purchase.
2. Warranty Coverage.
The warranty coverage of LCD TV covers the design, manufacturing, assembly and raw materials of the product itself.
3. Warranty service.
Consumers can choose to return, exchange or repair if they find quality problems during the warranty period.
When consumers choose to repair, the seller provides free repair services, including free replacement parts and labor costs.
The repair time shall not exceed 7 working days, and if the repair cannot be completed within the specified time, the seller shall provide a temporary replacement machine to the consumer.
Consumers can enjoy free storage services during the repair period, up to 3 months.
The above regulations apply to all LCD TV sales and after-sales service in China.
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In accordance with national regulations,LCD TV"Three guarantees"The validity period is calculated from the date of completion of the delivery、Installation、Commissioning agreed by the seller and the consumer,If there is no need for delivery、Angaosen eggplant、Debugging is calculated from the date of invoice。 Under normal circumstances, the "three guarantees" of LCD TV are valid for 12 months; The "three guarantees" of the main components of the LCD TV are valid for 36 Qi Cha months; The random remote control is repaired with the whole machine, and the user purchases the remote control for 3 months; The return time is 7 days, and the replacement time is 15 days.
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Legal analysis: The "three guarantees" policy is the abbreviation of "return, exchange and guarantee" of goods sold by retail enterprises. It refers to the credit guarantee method adopted by the seller to the buyer for the goods purchased by the buyer within a certain period of time after the goods enter the consumption field.
The "Three Guarantees" policy provides this service for filial piety failures caused by product quality problems that are not due to improper use and storage by users.
Legal basis: Article 26 of the Product Quality Law of the People's Republic of China Producers shall be responsible for the quality of the products they produce. The quality of the product shall meet the following requirements:
1) Where there is no unreasonable danger endangering the safety of persons or property, and there are national or industry standards for safeguarding human health and the safety of persons or property, those standards shall be complied with;
2) It has the performance that the product should have, except for the defects in the performance of the product;
3) Comply with the product standards adopted by the product or its packaging, and meet the quality status indicated by product descriptions, physical samples, etc.
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The national three-guarantee policy of LCD TV LED LCD TV refers to the responsibility of the seller for the repair, replacement and return of the product purchased by consumers and users after the quality problem occurs.
1. The validity period of the "three guarantees" of the LED LCD TV and its main components:
In accordance with the national "three guarantees" regulations, within the validity period of the "three guarantees" and within the scope of responsibility of the "three guarantees", consumers can enjoy free maintenance services with valid invoices.
Second, the LCD TV "three guarantees" validity period and "three guarantees" certificate.
1. Calculation of the validity period of the "Three Guarantees".
1) Within 30 days of purchase, if Skyworth's authorized service personnel provide on-site installation or commissioning services, the validity period of the "three guarantees" will be calculated from the date of door-to-door installation and commissioning.
2) If the purchase is more than 30 days and no installation or commissioning service is required, the validity period of the "Three Guarantees" shall be calculated from the date of issuance of a valid invoice.
2. After the failure of the LED LCD TV within the validity period of the "Three Guarantees", consumers must enjoy free maintenance services with the purchase invoice. If there is no purchase invoice, the production date of the product body barcode will be postponed for 30 days as the starting time of the validity period of the "three guarantees" of consumer products. If the validity period of the "Three Guarantees" or the scope of responsibility of the "Three Guarantees" is exceeded, the service shall be charged in accordance with the prescribed charging standards.
The warranty period of the repaired product shall be implemented in accordance with the national "three guarantees" regulations.
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How long does it take to keep a TV?
QuestionThank you, my TV broke down after only two months of purchase.
Ask if it is possible to change to a new phone in this case.
It's only been two months since you asked the question.,How is your answer uncertain?,It's not man-made damage.,The answer is more than 7 days and can only be repaired by the TV manufacturer。 Of course, if the repairman can't fix it, the manufacturer will replace it for you.
Ask questions or can't be changed, of course, if it's been a long time, it must not be changed, but it's only two months, and the answer can't be repaired can be replaced.
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The three guarantees of this LCD TV are: the LCD screen of this machine is the main component is guaranteed for three years.
Except for the LCD screen, all the circuit boards inside the rest of the TV are guaranteed for one year.
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It can be constrained by the three packs of old TVs.
The time limit of the three guarantees is specific:
1 "7 days" provisions: within 7 days from the date of sale, if the product has a performance failure, the consumer can choose to return, exchange or repair. 2 "15 days" provisions:
Within l5 days from the date of sale, if the product has a performance failure, the consumer can choose to replace or repair it. 3. The "Three Guarantees Validity Period" stipulates that the "Three Guarantees" validity period is calculated from the date of issuance of the invoice.
In the first batch of L8 commodities released by the state to implement the "three guarantees", such as color TVs, watches, etc., the "three guarantees" validity period, the whole machine is half a year to one year, and the main components are one to three years. If the product is repaired twice within the validity period of the "Three Guarantees" and still cannot be used normally, the consumer can replace the product with the same model and specification or return it according to the relevant provisions with the repair record and certificate, and the validity period of the "Three Guarantees" shall be deducted from the time occupied by the repair and no spare parts to be repaired. The validity period of the three guarantees after the exchange will be recalculated from the date of exchange.
4 "90 days" and "30 days" provisions: within the validity period of the "three guarantees", because the manufacturer has not made the best spare parts, more than 90 days from the date of repair, the repairer shall indicate in the repair status, and the seller will exchange the same model and specification products for consumers free of charge. If the repairer repairs for more than 30 days due to its own reasons, it shall exchange the product of the same model and specification for the consumer free of charge, and the cost shall be borne by the repairer.
5.30 days" and "5 years" provisions: the repairer shall ensure that the repaired product can be used normally for more than 30 days, and the manufacturer shall ensure that the spare parts that meet the technical requirements will continue to be supplied within 5 years after the product is discontinued.
6 The new three guarantees regulations will be implemented from August 25, l995, and consumers have the right to require sellers, repairers, and producers to bear the responsibility of the three guarantees when purchasing products listed in the three guarantees catalog after that date. For products purchased before August 25, 1995, they can only continue to be implemented in accordance with the "Three Guarantees Regulations for Some Domestic Household Appliances" issued in 1986.
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The national three-guarantee policy of LCD TV refers to the responsibility that the seller should bear for the repair, replacement and return of the product purchased by consumers and users after the quality problem occurs. Calculation of the validity period of the three guarantees The calculation method is that within 30 days of purchase, the authorized service personnel provide on-site installation or commissioning services, and the validity period of the "three guarantees" is calculated from the date of installation and commissioning of the door. If the purchase exceeds 30 days and no installation or commissioning service is required, the validity period of the "Three Guarantees" shall be calculated from the date of issuance of a valid invoice.
"Three Guarantees" valid voucher In the "Three Guarantees" validity period of the LCD TV failure, consumers must enjoy free maintenance services with the purchase invoice. If there is no purchase invoice, the production date of the product body barcode will be postponed for 30 days as the starting time of the validity period of the "three guarantees" of consumer products. If the validity period of the "Three Guarantees" or the scope of responsibility of the "Three Guarantees" is exceeded, the service shall be charged in accordance with the prescribed charging standards.
The warranty period of the repaired product shall be implemented in accordance with the national "three guarantees" regulations.
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In 2002 there was a new three-pack, but the content was basically the same.
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Warranty, replacement, installation...
Actually, I don't know much ...
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