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Fully understand the situation of the other company, as well as the needs of the customer, and prepare all the information required during the visit, including clear and concise information of the company, so that the other party can understand. It would be best if you could take notes during your visits. Although the other party is his own customer, he is still an ordinary person.
Don't put too much pressure on yourself, the other party won't eat people, be prepared to relax your mind and body, such as running, slow walking, relaxing. Put yourself in a sunny and confident state, which will also infect the other party!
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Prepare a person who is suitable for the status, clean and appropriate dress, whether it is a customer or anyone, who does not want to see people with dirty hair, wrinkled clothes, and gray and sloppy leather shoes. Instead, take care of your dress and go to the bathroom ten minutes before meeting with clients to check your makeup again. Even cheer yourself up, which will greatly increase the chances of making a good impression on the other person.
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When meeting with customers, pay attention to their posture and the rigor of communicating with the content: the way they sit, the way they drink. Don't cross your legs and drink water to make a loud noise.
Handle with care in front of customers. It is used in many ways: your company, you, may I ask....Always smile and look the other person in the eye or the triangle above the bridge of the nose.
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When visiting customers, no matter who you meet in the other company, be polite. If there is contact, shake hands appropriately and nod your head. Smile. It should be noted here that when shaking hands with women, they should be held lightly, and when shaking hands with men, they should be held a little hard near the tiger's mouth.
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When the other person receives you, they are very warm and polite, and they help you when you are seated or eating, and you should express your gratitude for the help of others. When you arrive at the place you are visiting, you will tap on the door of the other person's office and get permission before entering the office.
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Official website, business cards, albums, encyclopedias, the most basic information coverage and first-class reports of the enterprise, of course, these need to be done atmospheric high-end, many companies have, but the first is not good, but it makes customers feel that the company has no strength.
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When visiting customers, many customers will pour you a glass of water, but many times, you will forget one thing, that is, take the water glass with you when you leave, you may not think it is a big deal, but if you think about it from another angle, if you are the one who pours water, don't you want your visitor to be a polite person?
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A minimum of business interests must be present. Personal image is professional and professional. Make adequate preparations before the visit, neither humble nor arrogant.
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If your products are more concerned about quality, you will give customers a sense of being very solemn and reliable, and if your company provides services, you will give customers a warm image.
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I think my image represents the company, so I must dress appropriately, followed by the language.
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When visiting customers, you should dress up more delicately and understand the background of your company clearly, so as to better answer your customers' questions.
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Before visiting a client, you should determine the time, place, and number of people to meet with the client. If you need to make a PPT presentation, you should confirm in advance whether the customer has a projector, microphone, etc.
The content of the negotiation with the customer can be prepared in advance to avoid temporary forgetting. It must be a purposeful visit to the customer, if it is just a holiday greeting customer, ** contact it. The meeting time is better within 1 hour, too long to delay the customer's work, leaving a bad impression.
The opening remarks could be said something like:
Hello, I am a staff member of a certain company, my name is, and I want to negotiate with your company today about product cooperation. Our products have several advantages.
At the end of the visit, you can call the customer to express your gratitude for today's reception. There will be a chance to visit again.
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Dear, prepare for your inquiry to visit the customer's image.
First, the image of the preparation 1External image: Dress, grooming, speech and demeanor are appropriate, give customers a professional feeling, and maintain a good image.
2.Control emotions: Bad emotions are the enemy of success, we must learn to control our emotions and maintain a positive and optimistic image with a smile.
3.Sincere attitude: the customer is God, we want to provide the best service and sincere attitude, in order to make customers feel satisfied.
4.Self-confidence psychology: "believe in the company, believe in the product, believe in yourself", establish a strong self-confidence psychology.
2. Plan Preparation 1Purpose: Mainly to promote themselves and corporate culture, products can not be hard selling.
2.Task: Convert customers who do not belong to them into their own stable customers in a short period of time.
3.Route: The sales staff should do a good job of transportation route planning in advance, arrange the work in a unified manner, make reasonable use of the time file cover, and improve the efficiency of the visit.
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Don't overdo it, so that others will feel upset, briefly introduce yourself, explain what you do, make an appointment at the right time, the right place, bring business cards, with prepared business embroidery gifts, to give customers a good impression.
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Now for enterprises to better promote the way must be online expansion, only rely on the way of sales offline visits is outdated, the company does not have professionals this kind of thing is fine, our company is looking for a hand on the Internet to promote outsourcing, but also save the energy and cost of the promotion team.
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1. Make a good first impression.
2. Listen carefully to the opinions of customers.
3. Use body language to match your words.
4. Relax yourself. Speak with a clear theme, pay attention to language skills, do not contradict yourself, and take responsibility for your words.
Fifth, clearly tell your own position, to give customers the right choice of position.
6. Don't let boring topics take the subject away.
7. Set a question, give the customer a chance to think, and dispel his concerns by asking rhetorical questions and asking questionsIn addition, read more books that communicate with customers.
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Their answers are all very good, in fact, as long as you understand this sentence, figure it out, and do it, you will succeed.
- Do the right thing at the right time.
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The salesperson's task for each customer visit consists of five aspects:
Sell products. This is the main task of visiting customers. It's a need to survive.
Market maintenance. A market without maintenance is short-lived. The salesperson wants.
Deal with the problems in the operation of the market, solve the contradictions between customers, straighten out the relationship between channels, and ensure the stability of the market.
At present, the competition of banks in the market is very fierce, and the share of business will continue to decline if high-quality customers are not maintained for a long time.
Build an image. Salespeople need to build their own personal brand image in the minds of customers.
This will help you win the cooperation and support of your customers.
Information Collection. Salespeople are ready to go.
Understand the market situation and monitor the market dynamics.
Keep abreast of market information, which is conducive to improving the bank's products according to market demand; Second, it is conducive to grasping the demand and related sales of the bank's products.
There are two types of salespeople: those who only ask customers for business (e.g., deposits, loans), and those who give customers ideas. The former type of salesperson will have a long road to gain business, and the latter type of salesperson will earn the respect of customers.
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It depends on what you're going to the customer for:
I have listed two categories below for reference.
The first possibility: visit the current customers who are working well together.
The main purpose is to maintain customers, increase emotions through meetings, and establish better mutual trust;
Preparation: Before going to the customer's basic information, carefully understand, including the customer's company's operation, business product types, the customer's company's internal management model, during the cooperation with your company, the customer is dissatisfied with your company, you need to prepare a solution. Where appropriate, some new suggestions could be made.
All in all, most of what you say should be examined from the customer's point of view, remember: don't talk too much, too much will be lost!
The second possibility: visit customers or potential customers who do not work well with them.
The main purpose is to better communicate with customers face-to-face, understand customer needs and promote cooperation through visits.
Preparation: Since you are just getting started, the basic work should be consolidated, including the market of the pneumatic and hydraulic industry, the advantages and disadvantages of your products, the core competitiveness and so on. Understand and analyze the reasons for poor cooperation or hindering cooperation with customers, where to make up for defects, dispel customers' concerns, and be sure to propose solutions or corrective measures.
Friends, I'm here ** one or two, visiting customers sometimes is not to promote products, but to promote ourselves, the most basic one to achieve cooperation is to gain the trust of the other party, for example, some of my colleagues before, did not visit when the cooperation was normal, but after meeting the customer with the loss. So we're a good business card ourselves.
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