What do business travelers expect from a hotel?

It mainly depends on the health status of the hotel, the old and new configuration, if the health is not up to standard, the configuration of aging will definitely not live. There is also to look at the surrounding environment of the hotel, if in the noisy street, the hotel room sound insulation is not good, the sound of the car outside, the sound of the aisle, the sound of the next door can affect sleep, the above is mainly the pain point of check-in.

The hotel should always open the windows for ventilation, and some hotels will have a musty smell as soon as you enter the door, damp, and there will be bugs. Hotels generally do not have balconies, so there is generally no place to dry the clothes after washing, which is also a headache. The hotel's network cable is generally available, but the network speed is not complimentary, and it is basically not available.

Then there is the fact that the power of the air conditioner is generally very small, that is, a furnishing, and the effect is relatively poor. Most of the hot and cold water adjustments are also not easy to use.

Respect for customers is the first priority of service, and customers also want to be valued, and hope that the smart hotel service staff can take their needs seriously and listen carefully, and provide them with detailed information and correctly answer and solve the problems raised. Therefore, when customers put forward needs, both hotel service personnel and managers should try their best to solve them at one time, sincerely remedy problems encountered, let customers feel the efforts of the hotel, and establish the hotel's brand image of being close to the people.

In addition to the sanitary facilities, I think that a safe and good environment is also very important for the occupants, personal and property safety is very important, safety measures should be in place, and the living environment should be quiet and tidy, which can not affect the quality and experience of living, and finally the convenience of transportation and shopping is also very important, and the surrounding supporting facilities should be complete.

According to their own characteristics to create a unique consumption atmosphere of the hotel, to create a smart hotel consumption atmosphere must have their own target positioning group, if you are a business hotel, you can not create a very casual, very casual consumption atmosphere. On the other hand, if you are a hotel in a tourist resort area, and your target group is mainly tourist vacationers, it is not right for you to create a fast-paced, very intense consumption atmosphere.

Customers need high-quality service, and as it gradually becomes the mainstream of social consumption, more and more customer groups care about their own cultivation and pay attention to fashion. Therefore, their understanding of hotel services is no longer the same. Personalized service that meets the needs of being respected becomes an important reference factor in the selection of a hotel.

If you need some services, you must go to the front desk or call the front desk**. If you can apply online, the service staff will feedback the information in time and send it to the room immediately. For example, if the kettle is broken or you need an Android cable, send a message to the service staff, and they will immediately respond to the message and deliver it in time.