Top 10 Property Management Communication Skills, How to Communicate with Property Owners

In order to do a good job in the project work, it is necessary to establish a good communication environment, communication channels and communication methods with the owner. Based on a little experience, the following points should be kept in mind when communicating with the owner:

1. Be proactive. The owner is the master of the implementation process of the construction project, there are many matters, the clues are complicated, and it is difficult to consider the overall quality of the investment progress of the project from the overall grasp, and it is inevitable to miss a million. This requires the project manager to have the right mentality, take the initiative to communicate, and communicate in advance.

Project Manager Alliance.

In the contract or contractual relationship, the owner and the construction are equal subjects, and for the project, the project management of the owner is often the core of the project management, which plays a leading role in the facts. As a construction party, it is necessary to actively report, negotiate and construct actively.

2. Broad-minded. In the communication with the owner, do not limit yourself to the interests of the project and the construction team. In the process of raising problems and solving problems, we should keep in mind the goals of the entire construction project and provide multi-choice solutions that meet the interests of both parties, so that it is easy to win the sympathy and appreciation of the owners and facilitate the progress of the project.

3. Daily communication. As the saying goes, familiarity is a treasure. In addition to building good relationships at work, daily communication is an indispensable lubricant.

Relaxed topics and humorous conversations can bring interpersonal relationships closer, and inadvertently, both parties understand their respective temperaments and ways of thinking, and they will subconsciously move to the balance point of thinking and behavior in their work, which is conducive to the development of work.

Work with sincerity and be honest.

Before doing things, communicate more with the owner, so that trust is the basis of communication. Whether you are doing things with your heart or perfunctory, the owner will know in his heart. As long as you put your mind to it, the owner will not deliberately pick on you.

Even if you are not good at something, your honesty will impress his tolerance.

Don't make promises lightly.

Don't make promises in front of the owner. For example, the owner wants our master to help install a water heater and move the gas meter; You can tactfully say, "It's all a professional thing, and it's best to find a professional person to do it; The results we produce are far less than professional.

If you easily agree to others and end up not doing it truthfully, it will greatly reduce your integrity. So, don't make promises in front of the owner.

Show your perfection more.

A designer's drawings are not necessarily "dead orders"; The masters must have more experience, so when you have time to make on site, the size will be different from the scene, at this time, you must communicate with the designer or directly with the owner. Be tactful when communicating. Some masters will say:

What kind of designer is this! Is there such a big gap between the picture drawn and the scene? "If you communicate with the owner in this way, the owner may doubt not only the level of the designer, but also the quality and level of your entire team!

The way you speak will be different, and the effect of communication will be different.

I think you have to show your integrity and your sincerity to impress her.

The property management company is the service department, which directly faces the owners of GF, and the key to whether it can handle and reduce the complaints of the owners lies in the level of communication with the property staff. If you want to know the communication skills between the property and the owner, check out the article below.

1. Empathy

As a manager, sometimes you have to change your perspective, what would you think if "I'm an owner"? Feel how he feels with his mindset. At the same time, you can also ask the owner to change his perspective, if he is a manager, what should he do? Compare hearts to hearts, understand each other, and resolve conflicts.

2. Take the initiative to listen and give feedback in a timely manner

Whether in life or work, being good at "listening" is the quality that a person should have. "Listening" is an important means to understand the needs of the owners, so as to solve the problems for them, and a property management personnel who will not "listen" to the owners cannot solve the problems for the owners. In order to understand the real needs of the owners, the most important thing we should do is to listen carefully to what the owners say and what they want to get, so as to build an effective communication bridge with the owners.

3. Avoid the real and the virtual

Sometimes being straightforward and to the point tends to exacerbate the conflict and stiffen both sides. It's better to avoid the real and talk about some topics that have nothing to do with the topic, talk about the weather, traffic or something, ease the atmosphere, and then find an opportunity to cut to the topic.

4. Take retreat as the method of advancement

Sometimes the conversation is stiff, we must not add fuel to the fire, be greedy for a momentary speed, and vent what should be said and what should not be said, which can only force the other party into an antagonistic situation; It is better to retreat as advance, come to a delaying strategy, persuade a word, extinguish the fire, wait for the right opportunity, or change someone else to communicate with the owner.

5. Standardize the use of language

When accepting strong complaints from property owners, property management personnel should avoid prevarication such as "I don't know, I don't know, I need to ask the leader"; In the face of the owner's consultation and help, avoid ignoring the owner on the grounds of "no time" and "this is the company's regulations"; When the owner asks for door-to-door service, do not refuse with "this matter should not be taken care of by us", "solve it with your own ideas", etc. Often an inappropriate word or an inadvertent move by the property manager will intensify the conflict for a trivial matter, which not only destroys the harmony, but also is not conducive to the work. Therefore, property management personnel should continue to improve their own quality, and establish good communication with owners through the implementation of the "first question responsibility system" and standardized language.