Bank Counter Supervisor Job Responsibilities, Bank Teller Duties

The counter manager, as the name suggests, should be the manager who manages the bank's counters!

I think the responsibilities of a counter manager are as follows.

1: Manage and empower staff in the bank.

2: Supervise the savings business and corporate business in the counter to prevent operational risks on the counter.

3: Before opening every day, be responsible for checking whether the business equipment is normal. If there is any abnormality, report it to the superior technical management department in time!

4: Check whether all kinds of registration books are complete.

Bank teller refers to the front-end bank staff in the bank who have direct contact with customers and handle various cash, loan and other businesses. Its main job responsibilities are:

1.Responsible for customer service work such as handling, inquiry, and consultation of counter business for customers;

2.Ensure that the daily transaction account is recorded at the end of the day and the trial balance, and the account and the account certificate correspond to each other;

3.Responsible for handling interbanking, bill conversion, internal accounting and other businesses;

4.Responsible for the custody and correct use of all kinds of business seals and registers of the post, and ensure that the registration of the use of records is clear;

5.Responsible for the review, confirmation, and authorization of the front desk business;

6.Responsible for collecting relevant capital information of important customers, paying attention to the flow of funds of customers, and reporting to direct leaders in a timely manner;

7.Strictly abide by the business operation standard process, identify bank-related high-tech risks, and reduce business risks.

Cash teller: The daily work is mainly engaged in the review of various cash business, the counting of small banknotes, the counting of large amounts of cash, etc. It is usually held by people who have just joined the bank, and it is the basis for continuing to work at other counters.

Ordinary tellers: engaged in all kinds of counter business, including all kinds of business and private business. It is the largest type of counter staff in the bank.

General teller (accounting supervisor): mainly responsible for checking, supervising and reviewing all kinds of accounts of ordinary tellers on the day. Explanation of the handling process of special counter business, inspection and supervision of the implementation of bank rules and regulations, etc. In some cases, we will also handle specific business.

Job Description and Responsibilities of a Bank Teller:

1) The front desk teller is responsible for: direct customer-facing counter business operations, inquiries, consultations, etc.

2) The back-office teller is responsible: there is no need for customer-facing business processing such as interbanking, bill exchange, internal accounting, etc., as well as follow-up processing such as review, confirmation, and authorization of the front-end business.

3) The main responsibilities of the integrated teller.

Receive, issue and register and keep valuable documents and important blank vouchers of the savings office, and handle the receipt and handover of each teller.

Responsible for the internal adjustment of the business cash of each teller and the receipt and handover of cash from the savings office, and do a good job of registration.

Handling internal transactions with the accounting department of the competent bank.

Supervise tellers to handle special services such as loss reporting, inquiry, collection, freezing and confiscation of savings, and handle the annual interest settlement of savings banks.

A must-have competency for a bank teller

1) Bank tellers should have resolute execution.

The so-called execution is the operational ability to implement the strategic intent and complete the predetermined goals. For individuals, execution is the ability to do things; For the team, execution is combat effectiveness; For enterprises, execution is the ability to operate.

2) Bank tellers should be highly adaptable.

The so-called adaptability is to be able to deal with unexpected emergencies without being alarmed, respond appropriately, and even skillfully and decently, and turn the crisis into safety. As a special service window unit for operating currency, the front-line tellers have to face different customers every day, and may face the challenge of "emergencies" at any time.

The main work contents of the bank general teller are as follows:1Cash Handling:

Including cash deposit, passbook, ATM card issuance, card cancellation and password management, etc. 2.Other business handling is respectful:

Including reporting the loss of bank cards, canceling accounts, opening new accounts, replacing new passbooks, etc. 3.Customer Service:

Provide customers with banking consulting and other services, answer customer questions, and provide high-quality services. 4.Business Promotion:

Introduce the bank's various wealth management products to customers, improve the utilization rate of customers' products, and increase the bank's business volume. 5.Daily work:

Such as maintaining the hygiene and safety of the counter, helping to protect the interests of the bank, etc. Comprehensive teller is a kind of banquet service position in the bank, its job responsibilities are more comprehensive, it needs to have a certain financial knowledge, have a strong sense of service, communication skills, teamwork ability and business promotion ability, but also need to have a certain degree of care, strong sense of responsibility and other basic qualities.