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After the matter fermented, this netizen got a refund of 1,000 yuan from the merchant, and this product has also been taken off the shelves. In Haohuanluo's statement, Haohuanluo claimed that all snail noodles have been pasteurized, and the speed of the spread of this incident is not reasonable, there may be commercial slander, not only throwing the pot to commercial slander, but also suspecting that the consumer directed and acted by himself, and even the most sincere apology was not the most deserved, the first reaction after the incident was not to reflect on himself and actively cooperate with the market investigation, but to shirk responsibility, imagining that "others want to harm me", no wonder netizens have expressed "head down". <
Moreover, even the statement that "all production lines are pasteurized" was questioned by nutrition expert Gu Zhongyi, "This statement looks unprofessional", because pasteurization actually does not achieve the sterilization effect. At present, food safety is a problem that the masses pay more attention to, and the main problems faced by food safety in China are: the use of inferior raw materials in the food manufacturing process, and the addition of toxic substances is still difficult to eliminate; excessive use of food additives, abuse of chemical additives for non-food processing, and use of inferior raw materials in the process of processing food; The safety situation of agricultural products and poultry products is also not optimistic; Antibiotics, hormones and other harmful substances remain in poultry, livestock and aquatic products; Facing the potential threat of genetically modified foods, although there is not enough evidence to prove that genetically modified foods are harmful to humans, the issue of the safety of genetically modified foods has attracted people's attention.
Here, I would like to remind you that if you have a food safety problem with online shopping, you can call the local consumer rights protection **, which is generally 12315. There are also some cities that have opened online complaint channels, and you can also register through **. At the same time, the situation will be fed back to the Industrial and Commercial Bureau and the Food and Drug Administration.
After these departments get involved, they will investigate the matter and help you mediate with the store. Penalties will also be imposed on the store. Legitimate rights protection.
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Under the supervision of relevant departments, Haohuanluo compensated the consumer in accordance with the food compensation standard, not only refunded the consumer's payment, but also paid 1,000 yuan.
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In the end, the brand refunded the consumer and made corresponding compensation, and the relevant departments entered the factory and production line to investigate and did not find any problems, and the brand said that it would strengthen management.
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The final result of the incident was that the merchant of Haohuanluo issued an apology statement, refunded the money, and compensated the buyer, so that the incident was handled.
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The fact that Haohuan snail noodles have insect eggs has been fermented on the Internet for a while! It is reported that after the relevant departments intervened in the investigation, an official notice has been issued! In the official report, we can see that the relevant departments have carried out a detailed inspection of the production line, workshop and process of the Haohuanluo factory!
The relevant departments said that in this part, Haohuanluo fully complies with the relevant industry standards! In terms of product retention and testing, the relevant departments said that both the Haohuanluo laboratory and the laboratories of the relevant departments have re-inspected the batches with problems in Haohuanluo, and the results of the re-inspection have not found any abnormalities.
Based on these, Haohuanluo, as a food production enterprise, is up to standard in all aspects! However, we can also see from the official notice that the relevant departments said that they have urged Haohuanluo to compensate consumers in accordance with the food compensation standards! So,This matter has ended with Hao Huanluo compensating the whistleblower!
This matter has been fermenting for nearly a week, and it can be said that the result is still very unexpected for everyone!
The truth. Since Haohuanluo's products and production lines are fully compliant, what is the truth of this matter? Is there really a problem with a package of products in Haohuanluo, or is it that consumers deliberately construct facts and deliberately smear Haohuanluo!
From the follow-up processing, Haohuanluo is no longer ready to "break the casserole and ask to the end", Haohuanluo decided to value harmony! Now that the official has made a clarification, the reputation of Haohuanluo has not been damaged, and Haohuanluo's compensation to consumers can be regarded as a manifestation of the large pattern.
Thumbs up. Haohuanluo finally compensated the consumer, instead of suing the consumer, which won the "applause" of netizens, netizens said that as a company, there is a problem, face the problem, and it is right not to shirk the responsibility! Just like when we buy a bottle of milk that has gone bad, we tell us that the production process is compliant, and there is no problem with other products, and we can't deny that our spoiled milk is what we want to deliberately discredit the dairy factory!
So it's best to value harmony in this matter!
The Haohuanluo incident has finally come to an end! If the consumer is satisfied, everything is not a problem!
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The relevant authorities have gone to the company and the factory to investigate, and have not found any violations, and the company has refunded the consumer's money and made compensation.
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In the end, this matter gave this person a large amount of compensation, but I think the fundamental problem has not been solved, and everyone will still have great concerns about food safety.
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The first law enforcement officer did not find any eggs, and they were sent to a third party for re-examination; Second, the official contacted the victim and made a refund and compensation; After the third incident rushed to the hot search, Haohuanluo responded to contact the customer and cooperated with the regulatory department to investigate and collect evidence.
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On November 30, the official announced the results of the investigation of the mealworm eggs of the Haohuanluo snail lion. The investigation reports given by various departments show that there is no serious food safety problem in the same batch of snail powder of Haohuanluo, and the "insect eggs" are just an example. The dealer contacted the complaining netizen as soon as he received the complaint information, refunded the full amount according to the amount of the trading platform, and paid him 1,000 yuan.
As an ordinary consumer, I think the brand should start self-inspection of its own products and manufacturers, and make the authoritative investigation results public, so that consumers can have a bottom when they buy. In addition to the self-inspection of the brand, the relevant departments should also intervene in it to test each batch of products and give a reasonable explanation to the general public. This incident allows us to see the process of the brand and relevant departments to deal with food safety incidents, the brand's denial of product problems in the early stage was condemned by netizens, and later took the initiative to send the same batch of products for inspection, and gave the victim corresponding compensation and reasonable explanation, which can be regarded as a reasonable and well-founded treatment, which is several times better than the black-hearted brand that some products are moldy and let buyers send for inspection by themselves.
Although no serious problems have been found in the dealers and production plants of Haohuanluo, it is still hoped that the brand can pay attention to the food safety problem this time, learn lessons from this incident, emphasize the safety of the production line, and conduct regular self-inspections to ensure that similar problem products do not appear in front of consumers again. At the same time, it is also hoped that all enterprises engaged in the food industry can pay attention to food safety issues, do not have the mentality of "nothing to do with themselves, hang high", and carefully manage products at home. <>
For food safety, we insist on replacing complaints with prevention, and testing products in stages from the production line to ensure the most basic rights and interests of consumers. I hope that consumers can also protect their rights through legitimate channels when they encounter similar product problems, and a small force can also change the overall trend of the industry.
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In this case, the store will eventually compensate the consumer, and in fact, it will also tidy up its own store, and in fact, it should also accept administrative penalties.
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If such a situation really exists for snail noodles, then the official will be punished, and the merchant will also be punished.
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In this case, the relevant authorities need to compensate accordingly, and at the same time, they also need to apologize to the corresponding victims.
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Haohuan snail noodles have become the most popular snail noodles at present, and the reason why the popularity remains high is naturally because of the insect egg incident. As the saying goes, "Good things don't go out, but bad things spread thousands of miles."
It's just a good snail!Generally speaking, Haohuanluo is still a relatively high-ranking brand in the snail flour industry! Consumers still recognize it!
However, after the occurrence of insect eggs, the consumer favorability of Haohuanluo has been reduced to the minimum! After all, food safety is very important now! If a brand can't even guarantee food safety, consumers will not dare to support it!
In the case of insect eggs, Huanluo felt aggrieved! Judging from Haohuanluo's initial response, Haohuanluo feels that their production line is almost the first in the industry, almost a sterile production workshop, and it is almost impossible for eggs to appear! Therefore, at the beginning, Hao Huanluo was very indignant about this brigade quietly!
They feel that their peers are deliberately smearing in order to suppress Haohuanluo! So there is a very strong desire to sue the whistleblower!
Snail flour. At first, Haohuan felt that what consumers ate was definitely not the snail noodles they produced, and the follow-up consumers had disclosed the link to purchase**, which had confirmed that it was the authorization of Haohuanluo**! Therefore, deliberately spreading rumors and smearing is excluded!
After the relevant departments noticed the public opinion, they immediately intervened in the investigation, after all, Liang Tuan is an enterprise within the jurisdiction, and must find out and give consumers and netizens an explanation! The relevant departments have conducted a detailed inspection of the Haohuanluo factory, and even the quality inspection room of the factory has not been spared! In the end, it was concluded that the production plant of Haohuanluo meets all industry standards, and the products are also qualified products.
Indemnify. Now this matter ends with Haohuanluo compensating consumers! Why does Haohuanluo have no problem to compensate consumers! This is what netizens question! Maybe Hao Huanluo wanted to solve the matter as soon as possible and save his reputation as much as possible, so he made a compromise!
The official report of the investigation results of the Haohuanluo snail mealworm eggs, although there is no problem with the Haohuanluo, but it compensates the consumer, which is surprising!
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There is a frightening story, according to the latest situation, the phenomenon of insect eggs in snail flour has caused panic among consumers.
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The story behind this incident is that some criminals deliberately use such insect eggs to frame Haohuanluo, which is why it caused such a big social incident.
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Because of the serious food safety problems of this brand, insect eggs appeared in the food, which harmed the legitimate rights and interests of consumers.
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Introduction: Snail noodles are very popular Internet celebrity food, smelling stinky and delicious, so they are also liked by many people, but there is a consumer who found that he ate insect eggs after buying a certain brand of snail noodles, so he began to complain. What is the official report on the results of the investigation of the eggs of the snail mealworm?
In fact, after the complainant found out that the Haohuan snail noodles he bought had insect eggs, he took a **, Chundou and also complained, and sent this ** to various platforms, which also attracted people's attention at once. Subsequently, the merchant contacted the complainant, refunded the money, and also compensated the consumer 1,000 yuan. But people still worry about whether there are eggs in the hail grinding heart, so there is an official investigation.
The official investigation found that the product in question had been self-contained and destroyed. No problems were found in the same batch of goods, and other production lines were sampled, and no eggs were found. However, this consumer does buy from formal channels, so I still hope that there will not be a similar situation again, so that people will be more at ease when buying snail noodles.
In fact, there are many Internet celebrity foods that have suddenly emerged, and people don't know why, but there are all kinds of anchors who are bringing goods. When buying Internet celebrity products, we must pay attention not to do it at will, and in addition, the relevant departments must also strengthen supervision. At this time, it can effectively make Internet celebrity products not only feel at ease, but also feel the joy of eating Internet celebrity products.
In fact, if there is a food problem, it is best for the relevant regulatory authorities to supervise it in a timely manner, and in such a situation, it can be truly dealt with. It does not mean that the merchant feels that the consumer has a problem, and the consumer feels that his appeal has not been addressed. In the end, we can make this problem better and avoid contradictions.
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The central idea of the official report is that the process of the Haohuanluo manufacturer is compliant, the sample retention is compliant, and the sample is sent for inspection up to standard! It is worth noting that the official notice specifically pointed out that Haohuanluo has compensated the complaining consumer, and the consumer sent the remaining snail powder back to the manufacturer! In other words, the eggs are true, and the manufacturer has compensated, which shows that it is not deliberately slandered by peers, so there is a high probability that Haohuanluo will sue the rumor-monger in the future!
After all, if Haohuanluo is determined to be a spoof by its peers, it will definitely not compensate consumers!
I have to say that it is quite surprising that this pie split incident ended with good Huanluo compensation! I hope that Haohuanluo will take this as a warning and more strictly supervise the production workshop! More strict product quality control, to provide consumers with food safety snail powder.
Netizens are hotly discussed. After the official announcement was released, netizens said that the matter was "the truth revealed"! The reason why netizens use the words "the truth is revealed" to describe this incident is because after learning about this incident, Haohuanluo characterized the consumer as a rumor-monger who deliberately smeared Haohuanluo without verification, which is very unfair to the consumer!
The consumer is just stating the facts, just putting the matter a**! But it was indiscriminately slandered by Haohuanluo, and for consumers, it was still deeply hurt! Consumers just want to remind other consumers and attract the attention of Haohuanluo to solve this matter, and the original intention should not be deliberately smeared.
Right. It is the legitimate rights and interests of consumers to be cautious about the quality of products! As a manufacturer, it is reasonable to maintain a neutral position to deal with things!
It is extremely unreasonable not to characterize things in the first place! Now that the matter has been properly resolved, netizens say that this is the attitude that big enterprises should have!
Haohuan snail noodles have always been very popular, and I hope that after this incident, the quality can be more strictly controlled!
Civil penalties, civil compensation, criminal penalties, administrative penalties, and criminal penalties will be sentenced to controlled release or criminal detention.
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