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Internal or external? Internally, it is to register a new company, open an account, apply for employee insurance, go to the real estate bureau for property filing, purchase company property supplies, recruit personnel, training, etc.
Externally it is more complicated, depending on the company's philosophy, the management plan is different.
In the early stage of the property, there are mainly on-site construction stages, acceptance stages, and whole-process management stages.
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Personnel recruitment and training is a very important task, and a good start will have a positive impact on the later work.
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Initial intervention goal 1) After careful planning and demonstration, the housing, facilities, environment and management standards in the community are matched and adapted to the living needs of the residents.
2) Through the intervention of the sales, acceptance and takeover stages, the pre-sale, sale, and after-sale of the house are connected with the property management in an orderly manner, and the house is connected with the property management before and after completion. Reduce disputes and complaints after the sale and completion of the house.
What to do in the early stage.
1) Intervention in the sales phase.
a.Carry out property management planning, formulate property management standards and charging standards;
b.Formulating the relevant property management clauses in the sales brochure and sales contract;
c.Formulating the Property Management Convention as an annex to the sales contract;
d.Answering property management matters to tenants at the sales stage;
2) Intervention in the construction and installation stage.
a.General follow-up of the whole construction process;
b.Focus on building problems and property management control points;
c.Follow-up of installation works;
d.Participate in the acceptance of the main body of the house;
3) Intervention in the completion acceptance stage.
a.Participate in the completion of the pre-inspection and inspection;
b.track the implementation of corrective measures;
4) Takeover and delivery stage.
a.Carry out the acceptance of sub-households and public parts of the house, and the acceptance of outdoor projects and supporting facilities;
b.Track the rectification of housing quality problems;
c.Implement the warranty contract and warranty system;
d.Produce two books: the owner's manual and the handover information;
e.Formulate property management system and prepare household files;
f.Submit the house inspection to the tenant;
g.Contact & Track Home Warranty.
5) Do a good job in the preparation of the management office, such as personnel, materials, etc.
6) Conduct an investigation on matters such as convenience services and community cultural activities for prospective owners of Jinshan Villas, and adjust the ideas of property management services.
a.Preparation of relevant documents. For example, the "Owner's Manual", "Decoration Manual", "Convenient Service Guide", etc., should be drafted at the request of the developer, the "Owner's Interim Convention" and the "Preliminary Property Management Service Agreement", etc., and submitted to the developer for review.
b.Assistance in the acceptance of properties and supporting facilities. Participate in the sub-project acceptance of the main body of the house, civil engineering, water and electricity, fire protection, intelligence, elevator, lighting, greening, and parking lot.
c.Property handover acceptance. Before moving in, our company will organize relevant personnel to carry out item-by-item acceptance of community facilities and equipment, timely feedback and consultation to the developer for unqualified acceptance, and cooperate with them to solve the problem as soon as possible and prepare for the handover procedures.
7) Full takeover of the property.
8) Preparation for the move-in ceremony.
9) Rework management.
Detailed not?
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Do the math how much it will cost you to renovate your home
The property company can bring a better living environment to the residents of the community and further improve the quality of life, but the property needs to comply with the process when entering the community. So what is the process of property entering the community, and the four services that need to be disclosed by the property entering the community, do you understand? Now let's take a look.
1. What is the process of entering the community?
1. The property company needs to obtain enterprise qualifications; 2. The property company needs to negotiate with the developer or the owners' committee on the service fee standard and sign the contract; 3. Within one month after signing the contract, go to the property management department for the record; 4. Report the property fee standard to the price department for approval; 5. Collect property fees and issue official bills.
2. The four services that need to be disclosed when the property enters the community.
1. After the property company settles in the community, it needs to let the residents of the community know about the services it will provide, so that the residents can better understand the property public destruction bureau. These include, signing contracts, maintenance service specifications, maintenance time limits, and project income and expenditure.
2. The property company needs to make the service form of the property company public on the notice board at the property management office and the gate of the community, and gradually publicize it to the owners on the APP, QQ, or WeChat, so that the owners of the community can understand it.
3. The time for the service also needs to be made public, such as the time required to report the maintenance service specification and complete it all year round, the semi-annual report of the property company, and the annual report on the project income and expenditure for up to 15 days.
4. If the residents of the community have something to deal with, the property company must deal with the matter publicly in the process of processing, and inform the owners' meeting of the results of the treatment, and wait until the opinions are agreed upon before they can be implemented.
What is the process of property entering the community, and the four services that need to be disclosed by the property entering the community, are you aware of it? After the property is stationed in the community, although it can bring better services to the residents of the community, it is necessary to maintain the principle of fairness and justice to ensure the interests of the residents of the community.
Enter the area and get the decoration for free**].
Enter the area and get the decoration for free**].
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The preparation for the preliminary work of property delivery should be done: the property personnel arrive at the post as soon as possible and the staff will learn and train after they arrive at the post, the installation and training of the intelligent charging software for property management, the building decoration of the office space, the configuration of customized work clothes, office facilities and equipment, and the house number of the building, module and floor household should be clearly made. Shown in the marketing department and the property department early:
Temporary communication protocols, delivery processes, interior decoration systems and other relevant commitments of community owners. (Tariff standard and charging basis).
Clearly put forward the plan and emergency plan for taking the house, and carry out appropriate training for the participants in the house and the expression of relevant customer problems. Make a property management application to answer customer questions. Formulate personalized specifications for the deduction of property management fees, and make corresponding deduction methods and specifications for various situations in advance.
Charging items: property management fee, elevator operation fee, sanitation fee, decoration project garbage disposal fee, decoration deposit, real estate deed tax.
Special maintenance funds, real estate certificates.
agency fees, etc. <>
Property delivery process and precautions: Regarding the delivery time, the general real estate developer informs the owner that the delivery time is relatively early, and it is recommended not to do so.
1. Go to hand over the house the next day. Since there were a lot of people who came to hand over the house at the same time during those two days, the people who accompanied the inspection of the house would not have too much time to look at the house carefully. You can pick the third or fourth day.
You can go to the property department to inquire about the materials, including the "Residential Quality Assurance Certificate".
Residential Instruction Manual
Completion Acceptance Record Form", "Pipeline Distribution Completion Drawing (Water, Strong Current, Weak Current, Structure)", Area Measurement Table", etc. It is important to note that the first four documents can be taken away. Among them, the "Residential Quality Assurance Certificate", "Residential Instruction Manual", and "Completion Acceptance Record Form" can be originals.
Pay attention to the total area of verification, agreements and ** refund and deficiency compensation. First of all, determine the real estate sales contract.
Whether the figure is consistent with reality, whether the structure is the same as the original design drawing, whether the area of the house is measured accurately by the real estate department, and whether there is a difference with the total area signed by the contract. Check the sales contract to see what the deviation is. Be careful to set the deviation at 2 to 3 per cent when signing the contract, and the proposal should not exceed 5 per cent.
Property management may supervise the delivery of property management fees and other expenses. However, according to the latest requirements of the Building and Construction Authority, real estate developers are not allowed to pay strata fees in advance.
and other fees are the standard for delivery. I can pay for delivery after the acceptance of the project. When receiving the key from the property management, it is necessary to determine the building key, the entrance door key, the mailbox key, and the smart water meter.
Keys, watt-hour meters.
Whether the keys are complete.
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When the property is handed over, as the owner, the project must be strictly accepted, and the most important thing is to see whether the various pipes at home are connected normally.
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1. Preparation for the preliminary work of property delivery.
1. Property personnel need to arrive at their posts and receive training, carry out the decoration of the office space, customize the configuration of uniforms, office facilities and equipment, and determine the house number of the production building, unit and floor household.
3. Propose a delivery plan and emergency plan.
4. Conduct appropriate training and explanation of relevant customer problems for the participants in the delivery of housing.
First of all, the property will check the owner's information and issue a house inspection form; Secondly, the owner goes to the new house with the property for comprehensive acceptance, and after the acceptance, the owner needs to pay the corresponding fees; After the final fee is settled, the owner collects the keys, signs the check-in handover form, and the delivery is completed.
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In the early stage, some greenery may be done, and some inspections will be required, and in general, the house will be inspected first and then signed.
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Do the math how much it will cost you to renovate your home
When a real estate developer builds a new community, when moving in, the property company hired will be suitable to move in? And what is the process of moving into the community? If the property is replaced, what is the process of the new and old property companies taking over the community?
Let's take a closer look! The specific process of property entering the community is generally stationed at the completion of construction, due to the current bidding is not much, many of the pre-occupancy properties, most of them are companies designated by the developer's related households, let's take a look at the specific process of their entry: 1. First of all, it is a company with the qualification of a property service enterprise; 2. The property and the developer (owners' committee) have agreed on the service and charging standards and signed the contract; 3. One month after signing the contract, go to the property department for the record; 4. The charging standard shall be reported to the price department for the record (the approval is completed); 5. To provide community property services that satisfy the owners; 6. The service fee shall be charged according to the contract and the official bill shall be given; The process of taking over the community by the old and new property companies 1, the project handover agreement, including:
The name of the property project, the subject of the handover and destruction of the intellectual property, the handover time, the demarcation point of rights and responsibilities, the content of the handover, the methods and standards for handover inspection, the handling of relevant claims and debts, and the dispute resolution method, etc. That is, the property rights of the property, the completion and acceptance of the project, the engineering technical data, the engineering economic data and other relevant information are handed over to the new property. 2. After the transfer of materials is completed, both parties must sign and approve, and for the part that has not been transferred, both parties shall make a list of the parts that have not been transferred, determine the time of transfer and sign for approval.
3. The new property shall accept the common facilities and equipment in the property management area one by one, and indicate the current status of the equipment and the time of takeover. 4. The developer or the owners' committee shall record the inspection and takeover process and file it for future reference. The handover certificate shall be stamped by both parties and relevant units and signed by the on-site participants.
Note: The property fee, parking fee, water, electricity and other fees charged by the property to the owner, whether the previous property management company has overcharged the fees, if so, ask for the return of the overcharged fees. The new property will check whether there is any arrears in various energy bills of the previous property, such as the water company, the power supply bureau and the gas company, and if so, urge them to pay off before handover.
The above is the process of entering the community. Property is essential to every community, and they pay attention to the safety and hygiene of public places in wealthy communities. Many people will have psychological grievances because of the inconsistent property charges in each community, in fact, you must know that high-quality services need to be costly, and the property does a lot of things, if one person does two people's things, then the service can be imagined.
However, if you encounter the kind of property where the management of the community is not perfect and the fees are high, then you can report and complain. If it fails to improve, it is serious and you can jointly request a replacement of the property. It's best to have good communication.
Enter the area and get the decoration for free**].
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1. Property personnel arrive at the post as soon as possible and personnel arrive at the post training, property intelligent charging software installation training, office space decoration, customized uniforms, office facilities and equipment configuration, determine the production of buildings, units, floor household numbers.
3. Propose a delivery plan and emergency plan.
4. Conduct appropriate training and explanation of relevant customer problems for the participants in the delivery of housing.
5. Make property use and deliver the house to answer customer questions.
6. Formulate humanized standards for the collection of property fees, and make corresponding collection methods and standards for various situations in advance. (Charging items: property fees, elevator operation fees, sanitation fees, decoration and construction garbage removal freight, decoration deposits, deed taxes, special maintenance funds, real estate certificate agency fees, etc.)
7. Determine the pre-property management service contract.
8. Compile and print the "Household Handbook", "Fire Safety Responsibility Letter", "Residential Quality Assurance Certificate" and "Residential Instruction Manual" according to the actual situation of the community.
9. Print the following types of check-in**:
Registration Form for Owner's Information", "Application Form for Decoration", "Residential Instruction Manual", "Residential Quality Assurance Certificate", "Registration Form for Key Collection", "Check-in Inspection Form", "Registration Form for Basic Information of Owners (Residents)", etc.
10. Be familiar with the engineering situation of the project.
11. Environmental layout in the park:
Welcome banners and bunting are hung at the entrance to create a warm atmosphere.
Insert the sign, from the entrance to the delivery hall.
Management office environment.
12. The delivery process (and charges) of leased customers.
13. Be familiar with the details of the project.
14. Close cooperation with the sales department: After the customer completes all the relevant procedures in the sales department (including: the completion of mortgage information procedures, the balance of the purchase price, and the area difference is made up), the sales department confirms and issues a delivery notice and the property department can go through the relevant procedures with the customer.
15. Report the application to the higher authorities (housing management office, price bureau) in a timely manner (improve the application for property takeover and property charging standards).
16. Discuss the collection and payment of relevant expenses with water supply, power supply, gas supply, sewage (urban supporting facilities), communications, cable television and other units, and promote the conclusion of the agreement.
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