Why can t I use my mobile data online?

If the mobile phone cannot access the Internet, it is recommended to determine whether there is a large-scale fault in the surrounding network. If not, it is recommended to change the machine and card for the test. Reset the Internet access parameters on your phone, if it still can't be used. It is recommended to call your local customer service** for consultation. Internet access parameter setting method:

GPRS parameter setting APN or access point: UNIWAP;

WAP gateway address:; WAP gateway port: 80 or 9201; Authentication Type: Select Common. Login Type: Select "Automatic"; Username Password: uniwap; Interactive Vision Home Page Address:

MMS homepage address.

3G Parameter SettingThe setting parameters are as follows: Home:

Access Point (APN):

4G Parameter Setting Access Point (APN): 3GNET. "

Are you sure you have a mobile data connection turned on your phone? Is there a phone sure that there is no problem?

If not you.

If you have any problems in this regard, you can call ** to 10086 and press 0 to find the artificial station and ask them to re-turn on the mobile data switch for you, and you can restart the mobile phone after you are done to access the Internet.

01.Not connected to the Internet'There are many possibilities, let's analyze them one by one: first of all, the data may not be turned on, so confirm whether the data is turned on, and it will light up when it is turned on.

02.Then when the phone is in airplane mode, the data is also unusable, so check if it is airplane mode.

03.It may be that the mobile phone is in arrears, and it is time to charge the phone bill.

04.There is also a mobile phone that is too stuck, and I can't react for half a day, so just restart it a few more times.

05.Then it may be that there is a problem with the network caused by the messy settings, so you need to reset the settings and find the settings on your phone. Settings - Mobile Network"--Access point name "--Reset to default settings", you can try again after setting.

06.Finally, it may be that there is something wrong with the phone, you need to restore the factory settings, first back up an important piece of information, and then find the "Factory Reset" in the "Settings" interface, and click to reset the phone.

1. Check your phone's settings.

Open the mobile phone Quick Center (scroll down at the top or scroll up at the bottom) to see if the data network is turned on.

2. Confirm the status of the mobile phone card.

Make sure that the balance of the mobile phone card is sufficient, if the payment is in arrears, please restart the mobile phone after the recharge is successful. Check with your carrier to see if the data limit has been met or if the data network function is enabled. If necessary, you can change the SIM card that can access the Internet normally to confirm.

3. Check the mobile phone signal.

If your phone uses a metal, magnetic case or bracket that has an impact on your phone's signal, we recommend that you remove it and try it. If you are in an underground parking lot, elevator hall and other environments, the coverage of the mobile phone signal is susceptible to these environmental impacts, the signal will be relatively weak, and the data network will also be affected, so it is recommended to go to an open area, such as an outdoor open environment for testing.

4. Check the network permissions.

Please go to Mobile Phone i-Manager - Traffic Management Traffic Monitoring - Network Management or Set Application and Permissions - Permission Management to check whether the application network permission has been enabled.

5. View the virtual private network.

Please go to Settings - Other Networks and Connections - Virtual Private Network, check and confirm whether the virtual private network is used, and if so, it is recommended to turn off and try again.

6. Check the network settings.

Please go to Mobile Network Settings - Mobile Network (SIM Card Information and Settings - Corresponding SIM Card) - Access Point (APN) or Set Mobile Network Dual SIM and Mobile Network - Access Point (APN) and click"Reset to the default settings"restart your phone.

7. Re-search the network.

Please go to Settings - (Other Networks & Connections) - Airplane Mode - Turn on and off.

8. Reset the network settings.

Resetting network settings will delete the connection records of WLAN, mobile data network, Bluetooth and other networks, you can go to Settings - System Management - Backup and Reset - Reset Network Settings - Reset Settings - Follow the prompts to operate (you need to select the corresponding SIM card when dual SIM).

Note: Go to the cloud service - data synchronization - turn on WLAN, Bluetooth, etc. to synchronize the data of the bright stove to the cloud service. Go to "Cloud Services" -- Device Cloud Backup -- Backup Data Type -- Open "System Data" -- Return to the previous page -- Back up now to back up some system settings data.

9. Reset all settings (do this when you can't see the reset network settings menu).

You can go to Settings - System Management More Settings - Backup & Respect Reset Factory Reset - Reset All Settings - Restore, Restore Settings Options. This operation will not delete the file or software, it will cancel the password and restore all settings, including: wallpaper settings, unlock style, wifi, default opening programs, etc.

You can back up before the operation: go to cloud service - device cloud backup - backup data type - system data - return - backup immediately to back up some system settings and desktop layout; Cloud service--Data synchronization--Turn on WLAN, Bluetooth, etc. to synchronize data to cloud service.

If your phone is not able to access the Internet with mobile data, it is recommended that you:

1.Swipe down the top curtain of the screen to turn on mobile data.

3.Try a different SIM card or a different time period to troubleshoot network issues.

4.Upgrade your phone to the latest version.

5.If it doesn't work, please back up the data in your phone and restore the machine to factory settings.

If the problem persists, please bring the purchase receipt, repair card and machine to the Samsung service center for inspection.

Teach you a trick in the dialing state Press * * will enter the phone background management yourself to change the network mode.

If your phone can't access the Internet normally after turning on the data switch, please confirm the following conditions:

Check to see if your phone has disabled access to apps that you need to surf the web.

Check if your phone** has a data rate limit or cap.

Check the signal coverage, if there is no 4G, 3G and other signs in the mobile phone network logo, it means that the signal strength is insufficient, it is recommended to go to an open location to try again.

Confirm that your phone supports the network type of your SIM card.

That's where you're in a bad network signal, change the location and get out of the house.

If you are using a Huawei phone and cannot use mobile data, please first determine if it is the following situation:

If you use Wi-Fi to access the Internet, mobile data cannot be used at the same time as Wi-Fi (Wi-Fi + is not enabled).

If your phone doesn't support the VoLTE feature, you won't be able to use mobile data on calls.

If your SIM card is in arrears, it may cause your mobile data to be unable to access the Internet, so it is recommended that you contact the operator for consultation.

If international roaming is not available overseas, it is recommended that you contact your SIM card operator to see if your local data roaming service is available and if your mobile phone** supports international roaming.

Link-Turbo enables the combined use of WLAN and mobile networks in the same application.

Third-party applications need to support link-turbo.

The Wilan+ function must be enabled.

If you still can't use mobile data to surf the Internet after ruling out the above situations, please follow the steps below and try it:

Go to Settings > Wireless & Networks > Mobile Network > Mobile Data, turn it off and turn it back on.

Check the traffic management settings and go to Phone Manager > Traffic Management:

Click Apps to check the mobile data in your personal apps and system apps, and check whether all the apps that allow mobile data to use are checked.

If you turn on Data Saver or Smart Data Saver, it will restrict apps from using mobile data in the background, so we recommend that you set it up as needed.

Reset the APN settings. Go to Settings > Wireless & Networks > Mobile Networks > Access Point Name (APN) >> Reset to Default Settings, tap Reset to Default Settings and try.

If the problem persists after attempting the above methods, we recommend that you back up your data and bring your purchase voucher to the Huawei Customer Service Center for testing.