Can I return the goods if they have not arrived? What should I do if the returned seller says that I

If the merchant has not delivered the goods, you can directly return the goods for a refund, if the merchant has sent out the goods, then you have to wait for the goods to be rejected after arriving in your area, and the express delivery will be shipped to the merchant, and the merchant can refund normally after confirmation.

Yes, but in the middle of the express transportation, the courier will still send it to you, at this time you need to send the courier back after the courier is shipped to you, and give the courier order number to the seller, otherwise, even if you return the goods, the return amount will not be returned.

If the goods do not arrive, they can be returned.

However, it is necessary to ensure that the goods are not the kind of goods that will rot when transported on the road for a long time, otherwise you may be required to compensate for certain losses.

Yes, ask customer service to apply. If he agrees, he will tell the courier to intercept the goods. It's here. Go back directly, that is, you wait for a few days, and when the goods return to the merchant, he will return it to you!

OK. Just ask the platform's customer service to apply for a refund.

The platform merchant will deal with it after sale.

The corresponding processing process is different for each platform.

The specific platform shall prevail.

If the goods are not received, they can also be returned, you need to apply to the seller, and you can return and exchange the goods for no reason within seven days.

If the merchant does not agree to receive the goods again, you can choose to return and refund them.

Yes, you can discuss with the merchant, and then intercept the goods from them, and if it is not successful, you can enter the return process.

Yes, contact customer service, the courier can intercept, but you have to wait for the courier to intercept the success before the money will be pushed to you, there will be a little trouble.

It depends on whether the seller has delivered the goods, and only the goods have arrived at your local logistics or courier company, or the courier will deliver the goods to you, or notify you to pick up the goods, you have the right to refuse to accept them, and I hope to help you.

Yes, but the goods will still be sent in and returned.

Yes, just contact customer service and then apply for a refund, and the customer service will help you get it.

Yes, you must communicate with the merchant in advance, the merchant will contact the logistics company, and will intercept the goods halfway.

Only when the goods arrive, can you choose to return or refuse, because the goods cannot be returned halfway, and only when they are received can they be modified in the order.

Yes, the application for return is called, and the goods will be intercepted by others.

Yes, contact the seller's customer service to explain the situation and it will be handled for you.

Hello, generally you need to communicate with the merchant. If the merchant agrees, even if it is on the road, the courier company can intercept and return. However, it is still recommended not to return the goods easily

Hello, it is not possible to return the goods if the seller does not receive them, and you can only apply for a return after confirming the receipt of the goods. However, you can apply for a refund before you receive the goods, but you have to negotiate with the merchant, and the money can only be refunded to the money you paid after the seller agrees to the refund agreement.

Hello, glad you asked! This can communicate with the merchant, because once the goods are returned is more troublesome, if there is a reason to return the merchant should be able to agree to return, but it is inevitable that the merchant is unwilling to return or return the goods to bear the postage, it is recommended to communicate with the merchant.

Call the express headquarters** (search express**), enter the express order number, transfer manual, transfer complaints. If the recipient does not receive the goods, it asks for verification, and if it is lost, it asks for compensation.

First of all, you can find a reason for the transportation damage, so that you don't need to pay the freight, if you can't, you need to send the back freight. Secondly, find a reason to send the wrong goods, you can also refuse to accept it, so that the merchant pays the round-trip freight. Finally, the rejection can also be due to the wrong address.

Directly say refusal, or do not sign, it is understandable, the express will not be returned postage, because the merchant has paid the postage, may return the merchant postage.

OK. You need to contact the seller first. Then you directly refuse to accept the goods when they arrive. **Request a return for a refund on it.

1. If you confirm that the receiving time is coming and you still haven't received the goods, you can ask the seller to extend the receipt time. That is, the system defaults that you have received the goods and sent the money to the seller, as long as you do not receive the goods, the money can still be returned.

2. If the seller does not deliver the goods but falsely claims that the goods have been delivered, or the Dongji destroyer clearly has no goods but falsely claims that there is a delay in the arrival of the goods, the fault lies with the seller Fengtong, and the consumer has the right to request a refund, and the postage is borne by the seller.

3. If the goods arrive a little slower than normal due to warehouse explosion and other reasons, the consumer must obtain the consent of the seller to request a refund, and the postage shall be borne by the consumer.

4. If the seller promises to have a "seven-day no reason to return" or the like, as long as your situation meets its conditions.

1. If you confirm that the receiving time is coming and you still haven't received the goods, you can ask the seller to extend the receipt time. That is, the system defaults that you have received the goods and sent the money to the seller, as long as you do not receive the goods, the money can still be returned.

2. If the seller does not deliver the goods but falsely claims that the goods have been delivered, or if there is no goods but falsely claims that the goods have not arrived, the fault lies with the seller, and the consumer has the right to request a refund, and the postage shall be borne by the seller.

3. If the arrival of the goods is a little slower than normal due to warehouse explosion and other reasons, the consumer must obtain the consent of the seller to request a refund, and the postage shall be borne by the consumer.

4. If the seller promises to have a "seven-day no reason to return" or the like, as long as your situation meets its conditions.

Generally, it can be refunded, if the express mail is not signed, the default responsibility for the loss of the item is not on the buyer, if the buyer buys the product is free shipping, the product is rejected without the quality of the eggplant, the buyer may need to apply for a refund minus the postage sent back; If there is a quality problem with the product, the buyer does not need to bear the postage and applies for the full amount when applying for a refund. If you don't pick up the courier, it will be automatically returned.

If the express delivery is not picked up for seven days, the logistics company will call ** to ask whether it needs to be delivered, and if the third delivery time of the express delivery cannot be determined, it will automatically apply for a return. If the courier returns and does not receive the return, the courier fee will not be refunded, but it will not be charged repeatedly.

Precautions for sending couriers:

1. If it is returned to the place of origin for receipt due to other reasons or refusal, it should be signed by the consignor, which is normal.

2. The delivery of each piece of goods by the express company is recorded.

3. If you do not receive the return or refuse to return the visa, you must also bring the cherry blossoms on the record.

4. Whether each item of goods is delivered, signed for stupid stacking, refusal, and return are recorded.

5. The courier will not forcibly charge the return fee, and if there is a similar charge, you can complain to the courier company. <>

There are two possibilities in this situation, one is that the warehouse did not pay attention to the refund application and directly ordered the goods, and the other is deliberate, just to let you receive the goods3 methods are provided for your reference.

Method 1: Contact customer service

If it has just been shipped, you can immediately contact customer service and tell the other party that you are going to apply for a refund for this order, do not send it, if you can find your express order number, you can directly tear the order and give you a refund, if it has been issued, you can let the customer service intercept the express, and apply for a refund after the interception is successful.

If you have already shipped the goods for a refund, you need to apply for a refund (no return required) - did not receive the goods - do not want, or other reasons.

Method 2: Rejection

When the package is delivered, contact the courier to tell him that the package needs to be rejected, don't, the package will be returned to the merchant in the same way, you can refuse it in person, you can also contact the refusal, you don't need to pay additional shipping costs for refusal, and then apply for a refund according to the process described above after refusing.

Method 3: Return and refund

It is to wait for you to sign for the package normally, and apply for a return refund on the system, which is the same as a normal return, but the freight for the return needs to be paid by you, which is a bit of a loss, so it is recommended to use the first.

One or two ways

So communicate with the customer service in time, and if the customer service refuses to intercept, use the second method.

Of course, you can, you have to negotiate with the courier and the seller.

The reason for the express delivery is that you can't receive the goods for a long time, delay your things, and it will be useless to receive it later, so that you can negotiate with the merchant in a friendly manner, apply for a refund, and do not accept the goods, and the general merchant will understand that you will be refunded, after all, it is too long to wait.

In fact, it is not easy for the merchant to send out, they can't control the express delivery, the express delivery is not within the control of the merchant, the goods are sent out to charge the freight money, it is not easy, you do not collect the return is his loss of a freight, it is not too important or it is recommended that you wait to receive the goods.

Receiving courier attention:

1. The disadvantages of signing first and then inspecting the goods.

If you sign first and then inspect the goods, the courier may not be responsible. Therefore, valuables must be inspected before signing.

2. Valuables must be signed by the person.

Many people do not have time to sign for the express delivery, will let the community security sign for the express delivery, this kind of entrustment of others to sign for the loss of the express, the express company is likely not to bear the responsibility for the loss, so when the express company contacts, it is best to sign for the delivery. If there is no time to sign, be sure that the courier company asks the signatory to provide personal documents.

3. Damaged packages or goods must not be signed for.

If the package is found to be damaged and the courier does not agree to inspect the goods, then the only option is to refuse to sign. If the inspection finds that the goods are wrong, you must also refuse to sign for it, and do not believe what the courier said, whether the other party sent the wrong goods and other reasons.