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After applying for a refund, the automatic processing is the priority for the refund application, that is, even if the seller does not agree to the refund within three days, a refund agreement will be automatically reached and the money will be refunded to your Alipay. If you do not apply for a refund, you will automatically send the money to the seller when the deadline expires. But what you said about buying a piece of clothing in ** for several days can not find the logistics information, it is very likely that the double eleven shopping frenzy caused by the logistics explosion, in this case the seller will generally not agree to a refund, but you can negotiate with the seller to extend the receipt time.
Now that you have applied for a refund, the money will not be sent to the seller. Moreover, since there are only two days left before the payment date, you can also extend the delivery time yourself. **The rule is that when there are 3 days left before the payment time, the buyer can have a chance to extend the delivery time, but only by 3 days.
If you are a seller, there is no such restriction, I once bought an American product through the world, and the seller extended the delivery time for me the next day of payment, and it was extended by 10 days!
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Don't worry, it shouldn't be, and you can also let the complaining seller let the ** customer service staff intervene to deal with it.
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I don't know if you're a**. If so, it's a refund. There will be no automatic payments. The money will be frozen in Alipay and will not pay the seller, and the store will still ignore you at that time, you will take some photos of your return and keep it, and if necessary, please ask Xiao Er to intervene
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In your case, the seller is deliberately cheating, and it is recommended that you immediately apply for ** staff to intervene. Because the system will terminate the transaction immediately after the intervention of the application ** staff, that is to say, there is no automatic payment and time limit problem, and the intervention of the ** staff is completed within 1 to 2 working days, and I have experienced such things many times and do what I say.
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If the seller doesn't process it within the system's default refund time, it seems that the money will be automatically returned. If you are still not at ease, you can ask **customer service to intervene.
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**Payment will not be automatically confirmed after requesting a refund.
**The shopping process is:
The buyer takes a picture of the treasure and pays for it - the seller ships the goods - the buyer confirms receipt - the transaction is completed.
Note: 1. Within 10 days after the seller ships the goods is the time for the buyer to confirm the receipt, if the buyer does not confirm the receipt and does not apply for a refund within the time limit, the system will automatically confirm the receipt;
2. If the buyer applies for a refund before the system confirms the receipt, the system confirms that the receipt time is suspended, if the buyer's application for refund is successful, the order is closed, and if the application is rejected, the system will continue to time from the suspension time until the system automatically confirms the receipt.
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If you apply for a refund, you will not be asked to confirm the payment, and the money will be automatically refunded after 9 days.
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No, if the buyer applies for a refund, and the seller does not refuse the refund, it is equivalent to acquiescing to the buyer's refund request, and when the time comes, the money will be automatically returned to the buyer's Alipay, and the transaction will be automatically closed.
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If the purchase is not made on the second-hand Xianyu platform, the system will automatically pay, and you can still apply for a refund within 15 days after the transaction is successful. The second-hand Xianyu platform does not support after-sales rights protection.
You open the Bought Baby page and find the transaction, and the word "After-sales" next to the transaction is the after-sales rights protection refund entrance. Similar to the nature of the refund application function, if there is a problem with the product and you want to return the product, you need to upload a ** certificate or other valid certificate that can confirm or explain the problem of the product.
Any previous agreement between you and the seller will not exceed the rules, so if the seller refuses to protect the rights after sale, you can apply for ** intervention, and after the intervention of the second child, the vouchers of both parties will be checked to determine whether the goods have quality problems and other conditions; If you think that there is indeed a problem with the product, Xiaoer will support your refund and return request.
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Yes, in two cases, the first is to negotiate with the selling price, and the selling price will be refunded to you. The second is to complain to ** customer service for a refund if you encounter fraud or counterfeiting.
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After automatic payment for something, only those who meet the refund conditions are eligible for a refund.
The first is: the order is successfully traded within 15 days, and the goods are not received.
If the seller does not receive the goods because the seller has not delivered the goods, the courier is lost, etc., the buyer can apply for a return.
The second is: the goods have been received, and you need to return them first and then refund them.
The request must be made within 15 days of the successful order transaction, and the product can only be returned if there is a quality problem.
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If you buy something online, there is Wei Song who will automatically pay for it in one day, and it is also said that Qin Zheng can apply for a refund. Conditions for requesting a refund:
1.The seller fails to deliver the goods as agreed or fails to deliver the goods to the buyer for a long time.
2.The customer receives a product that is colorless, deformed, or very different from the description.
3.The customer receives a fake first-time product.
Online Purchase Refund Refund Shipping Processing:
1.If it is damaged due to express delivery or poor packaging by the seller, the shipping fee shall be borne by the seller.
2.If the refund is due to the buyer's reasons, the shipping cost will be borne by the buyer.
Refund process for online purchases:
1.Open the online shopping platform and log in to your profile.
2.Find the treasure you have already purchased and click Request a refund.
3.Fill in the reason for requesting a refund and click Submit.
4.After waiting for the seller's approval, the buyer ships the goods and returns them. The seller receives the product, and the system will automatically pay after confirmation.
Note: If you want to refund, you can click on the delay in receiving the goods first, so that the system will not confirm the receipt because the time is up, which will affect the refund process.
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You can't apply for a refund for this, so you should pay attention to it in the future.
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You may not be able to apply for a refund due to a timeout in confirming the receipt of the goods.
Buyers can also solve the problem by applying for after-sales.
Apply for after-sales service as shown in the figure below, and select the service type according to the buyer's needs.
After that, just follow the normal return and evidence collection procedures.
If in doubt, ask again.
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If the seller does not operate, the buyer chooses to use 7 days if the buyer does not receive the goods when applying for a refund, and if the goods have been received, it also depends on the specific situation of the refund application.
According to Alibaba officials"Ali customer service"The authoritative answer is that you need to upload the voucher in the refund, otherwise it will take about 20 days to receive the refund.
If you use Alipay services and have a refund dispute (Alipay transactions other than **), in addition to notifying the transaction party for negotiation and communication as soon as possible, you can submit valid vouchers through the refund path, and we will follow up and deal with your refund as soon as possible.
1) Please upload a file in jpg gif png format, the maximum limit is 500k
You can complain about the non-delivery of the payment and upload a valid voucher on the following page. (i.e. the buyer pays as agreed, the seller fails to send the goods at the agreed time, or the seller claims that the goods have been shipped but fails to provide a valid proof of delivery).
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