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Anonymous users2024-02-15The conductor should take care of the current business first, and then tell the passenger the information when he is busy.
The conductor should wait for customers at the ticket office, greet customers when they encounter other customer inquiries during ticket sales, ask customers to wait, greet customers, ask and listen carefully and patiently, and try their best to meet customer needs.
According to the characteristics of different passengers, the conductor should use a variety of ways to complete the ticketing task on time with quality and quantity. Pay attention to the dynamics of passenger flow, and when the passenger flow changes, provide information to relevant personnel in time to add (subtract) shifts.
Conductor's etiquette
In the traffic jam, some passengers asked to get off the bus. If the vehicle is still moving slowly, the conductor should politely ask the passenger to be patient; If the conditions do not allow the door to be opened, it should be explained to the passenger in time, and do not say: "Find the driver or I can't solve it" and other similar words; If the vehicle is not able to move for a while, passengers should be allowed to get out of the vehicle if it is safe to do so.
When the conductor collects the money, there is an error. At this time, the conductor should first comfort the passengers: "Don't worry, I'll check it for you." "And check out in front of the passenger, if it is indeed the conductor's mistake, you should apologize to the passenger, if it is the passenger's responsibility, do not blame the passenger.
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Anonymous users2024-02-14The conductor first finished a ticket in his hand and then explained it clearly with a simple sentence, but he still didn't know how to ask him to go to the information desk next to him to ask, or the Bao'an staff next to him.
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Anonymous users2024-02-13Summary. Hello, dear, happy to answer your <>
If I am a flight attendant and there is a long line in front of the ticket window and a passenger comes to ask for directions, I will take the following measures:1First of all, I apologize to the passengers who were waiting in line:
I would apologize to the passengers waiting in line and explain that I would return to the ticket window as soon as possible to continue working so that they would not wait too long. 2.Ask the passenger for the information they need:
I ask where the rider needs to go and how to get there so that I can provide more accurate and detailed information. 3.Fast, accurate passenger questions:
I will provide accurate and detailed route and transportation information according to the needs of passengers, and answer any questions they may have to make them satisfied. 4.Give tips and advice:
I will provide some practical tips and suggestions according to the needs of passengers, such as choosing the best travel route and using their time wisely, to help them complete their journey more smoothly.
If you were a flight attendant and there was a long queue in front of the ticket window and a passenger came to ask for directions, what would you do?
Hello, dear, happy to answer your <>
If I am a flight attendant and there is a long queue in front of the ticket window and a passenger comes to ask for directions, I will take the following measures:1First of all, I apologize to the passengers who were waiting in line:
I would apologize to the passengers waiting in line and explain that I would return to the ticket window as soon as possible to continue working so that they would not wait too long. 2.Ask the passenger for the information they need:
I ask the rider where they need to go and how they need to get there, so that I can provide more accurate and detailed information about what to do. 3.Fast, accurate passenger questions:
I will provide accurate and detailed route and transportation information according to the needs of passengers, and answer any questions they may have to their satisfaction. 4.Give tips and advice:
I will provide some practical tips and suggestions according to the needs of passengers, such as choosing the best travel route and using their time wisely, to help them complete their journey more smoothly.
5.Arrange for other colleagues to assist: If I encounter a more complicated problem or the time is urgent, I will consider asking other colleagues to come to Xianyin to assist in the handling, so that I can return to the ticket window more quickly and continue to work.
In short, as a flight attendant, I will try my best to ensure the service of the ticket window on the premise of quickly and accurately sending the passengers to the rocks, so as to improve the satisfaction of the rocks.
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