How to claim for foreign objects after eating hot pot

It is actually a relatively common thing to eat foreign objects when eating hot pot, so as a consumer, in order to protect your normal rights and interests, how to claim compensation? There are the following steps:

1. Eating a foreign object during dine-in at a store

1.After the foreign body is found, the first time to confirm the foreign body, take pictures of the foreign body and keep the foreign body, if it is metal, stone, wood thorns and other foreign objects that may cause harm to the body, but also to take a picture of the victim and keep it as evidence;

2.After doing the evidence collection, immediately contact the personnel of the hot pot restaurant to communicate, under normal circumstances, most of the merchants will apologize and reduce the meal fee, if there is no harm to the body or they feel acceptable, then it is acceptable to meet their psychological expectations after negotiation with the merchant, but according to the food safety law, if the evidence is conclusive, you can claim compensation, and the compensation is the first time that the store needs to pay in advance, and the amount of compensation is ten times the price of the food or 1,000 yuan according to the law;

3.If the merchant does not cooperate and deliberately covers up his health problems, then you don't have to be polite, just keep the foreign object and all the evidence, call the local 12315** to complain directly to the local food and drug bureau or market administration, usually the regulatory department will file a case for investigation, contact the consumer, and the consumer needs to put forward the matter and all the evidence to cooperate with the investigation.

Compensation under the new Food Safety Law.

In this case, as long as the consumer provides true evidence, then the merchant not only needs to compensate the consumer, but also if it is found to have violated the law, it will also be punished according to the food safety law, pay a high fine and confiscate the relevant tools and equipment.

2. Foreign objects are eaten in takeaway hot pot

2.Contact the merchant to report the foreign object, if the merchant cooperates and the compensation is in line with their expectations, it will be over, but in order to protect their own interests, the relevant evidence should continue to be retained.

3.If the merchant does not cooperate, and all kinds of quibbles and prevarication, then it is necessary to complain to the regulatory department, and the same is to call the complaint ** to report, but unlike dine-in, takeaway due to the lack of evidence such as camera monitoring in the restaurant, many businesses will not recognize it, which needs to determine that the foreign body comes from the food of the hot pot restaurant, and carry out identification and testing according to the specific situation, such as entrusting the corresponding official testing agency to conduct testing to judge the possible **.

Foreign objects in takeaway hot pot also pay attention to rights protection.

All in all, whether you eat a foreign object in a hot pot restaurant or order a hot pot takeout at home, in order to protect your own interests and ensure your own rights and interests, you must keep evidence, actively deal with it, and make reasonable claims.

As a consumer, what should I do if I eat a foreign object in my food?

1.After discovering the abnormality, it is recommended to take photos and videos first to record the condition of the food;

2.Communicate and negotiate with the merchant, inform the merchant of the damage suffered by it in accordance with the relevant provisions of the Food Safety Law, and require the merchant to compensate for the loss;

3.If there is evidence to prove that the merchant produces food that does not meet the food safety standards or sells the food that it knows does not meet the food safety standards, that is, "mixed with foreign substances", it can demand compensation from the merchant for ten times the price or three times the loss; If the tenfold compensation is less than 1,000 yuan, the compensation is 1,000 yuan.

How can I determine if a foreign object in food is caused by the fault of the merchant?

1.Food production enterprises can inspect the food they produce on their own, or they can entrust a food inspection agency that complies with the law to conduct the inspection;

2.Food industry associations, consumer associations and other organizations and consumers may, if necessary, entrust food inspection agencies that comply with the law.

If the merchant did not see the foreign object out of intention, but was negligent for a moment, should he also be punished?

Penalties will be imposed, but they will be punished according to the severity of the circumstances. If it is proved that the foreign body is indeed manufactured by the merchant, according to the provisions of the Food Safety Law:

1.The food safety supervision and management department at or above the county level shall confiscate illegal gains, food, food additives and articles for production and operation;

2.Where the value of food or food additives illegally produced or traded is less than 10,000 yuan, a fine of between 50,000 and 100,000 yuan shall be imposed;

I think it is necessary to keep the physical evidence and take pictures to save it Then contact the restaurant management to understand the situation If it is raw materials, rest assured If it is something else, it can be roughly divided into two situations If the restaurant management apologizes and negotiates compensation, it is acceptable After all, more is better than less If the restaurant management does not apologize or has a bad attitude, you can use physical evidence (** ** in kind) to the relevant state departments to complain and call the public**, etc. If the situation is particularly serious, you can also contact the reporter.

The most important thing is to protect your consumer rights and interests by legal means.

Legal analysis: The compensation for foreign objects caused by eating ham is as follows: in addition to claiming compensation for losses, consumers can also demand compensation from the producer or operator for ten times the price or three times the loss; Where the amount of increased compensation is less than 1,000 RMB, it is 1,000 RMB.

If the ham eats a foreign body, it is a food that does not meet the safety production requirements, and if it is the fault of the manufacturer, the operator can recover after compensation. Where the amount of increased compensation is less than 1,000 RMB, it is 1,000 RMB. However, there are exceptions to the defects on the labels and instructions of the food that do not affect food safety and will not mislead consumers.

Legal basis: Article 148 of the Food Safety Law of the People's Republic of China If a consumer suffers damage due to food that does not meet food safety standards, he or she may claim compensation from the operator or the producer. Producers and operators who receive consumer compensation requests shall implement a first-bear responsibility system, pay compensation first, and must not pass the buck; If it is the responsibility of the producer, the operator has the right to recover from the producer after compensation; If it is the responsibility of the operator, the producer has the right to recover from the operator after compensation.

If a consumer produces food that does not meet food safety standards or sells food that he knows does not meet food safety standards, in addition to claiming compensation for losses, he or she may also demand compensation from the producer or operator for ten times the price or three times the loss; Where the amount of increased compensation is less than 1,000 RMB, it is 1,000 RMB. However, there are exceptions to the defects on the labels and instructions of the food that do not affect food safety and will not mislead consumers.