The elevator in the community often breaks down, and the property has not been careful, how to compl

To complain about the property of the community, the first thing to hit should be the leader (manager) in charge of the property service enterprise in the community or the community owners' committee.

Ask the owners' committee and the community supervisor (manager) to mediate. (Mediation of disputes between owners arising from the use, maintenance and management of the property) If the negotiation and settlement fails, the second thing to fight is your local consumer association.

When the solution cannot be solved, the third thing to hit is the administrative department in charge of your local and residential property service enterprises, and request the administrative department to deal with it (Article 5 of China's Property Law stipulates: "Local people at or above the county level**.

The administrative departments of real estate are responsible for the supervision and management of property management activities within their respective administrative areas. ”）

If the decision made by the owners' meeting or the owners' committee violates laws and regulations and damages your legitimate rights and interests, you can either appeal to the district or county people's real estate administrative department where the property is located or the sub-district office or township people's office or township people, and ask them to order the owners' general meeting and the owners' committee to correct or revoke their decision within a time limit, and notify all owners.

You can also call your local ** and ask for ** related help.

None of the above avenues can be solved, and you can file a lawsuit directly with the people's court.

If the elevator in the community breaks down frequently, you can complain to the Property Department of the Housing Management Department, or you can complain to the Special Branch of the Technical Supervision Bureau. If the special equipment is shared, the co-owner may entrust the property service unit or other managers to manage the special equipment, and the trustee shall perform the obligations of the specified special equipment user unit and assume the corresponding responsibilities. For residential elevators, all owners are the co-owners of the elevator, and the property company manages and assumes the corresponding responsibilities.

Regardless of whether there is a property or not, professional business service units such as water supply, power supply, gas supply, heat supply, communications, and cable television shall directly provide services to the owners, collect relevant fees from end users, and bear the responsibility for the maintenance and maintenance of relevant pipelines and facilities and equipment in the property management area in accordance with the law. In the old community without property, the maintenance of common parts and common facilities and equipment other than the exclusive part of the property owner.

Legal basisArticle 46 of the "Property Management Regulations", property service enterprises shall assist in the safety precautions in the property management area. In the event of a safety accident, the property management service enterprise shall report to the relevant administrative department in a timely manner while taking emergency measures to assist in the rescue work.

Where property management service enterprises hire security personnel, they shall comply with relevant state provisions. When maintaining public order in the property management area, security personnel shall perform their duties and shall not infringe upon the legitimate rights and interests of citizens.

1. The elevator failure property does not deal with which department to complain to.

1. The elevator failure property does not deal with complaints from the property department of the housing management department, or complains to the Special Bureau of the Quality Supervision Bureau. If it is within the warranty period stipulated by the state, the property is repaired by the development and construction unit. After the expiration of the warranty period, the property owner is responsible for the repair and maintenance of the exclusive part.

The elevator belongs to special equipment, is shared, the co-owner can entrust the property service unit or other managers to manage the special equipment, the trustee to perform the obligations of the special equipment use unit, bear the corresponding responsibility.

2. Legal basis: Article 35 of the Property Management Regulations.

Property management service enterprises shall provide corresponding services in accordance with the provisions of the property management service contract.

If a property management service enterprise fails to perform the provisions of the property management service contract, resulting in damage to the owner's personal and property safety, it shall bear the corresponding legal responsibility in accordance with law.

The tenth is the only one.

The following matters are jointly decided by the owners:

1) Formulate and revise the rules of procedure of the general meeting of owners;

2) Formulating and revising management regulations;

3) To elect the owners' committee or replace the members of the owners' committee;

4) Selecting and dismissing property service enterprises;

5) Raise and use special maintenance funds;

6) To reconstruct or reconstruct buildings and their ancillary facilities; Travel.

7) Other major matters related to co-ownership and co-management rights.

2. What are the responsibilities of the property management company?

1. Property maintenance management;

2. Management of property equipment;

3. Property environmental management;

4. Property management safety;

5. Liaise with the public utilities department on matters related to public utilities.

The elevator is broken, and the property is dealt with as follows:

1. Find the property department of the housing management department, and the property department of the housing management department will verify the situation and contact the personnel to repair the elevator as soon as possible;

2. You can find the special section of the Technical Supervision Bureau, and the elevator used is still in the maintenance warranty period, so the maintenance personnel will be contacted to repair the elevator;

3. Complaints will be made through the news, etc., and the situation will be announced on the news after the screening is true to solve the problem of elevator failure.

What are the responsibilities of the property.

1. Property maintenance management, the property management company shall, in accordance with the national standards for property management, carry out maintenance and technical management of the properties under its operation and management, including the management of housing safety and quality, the management of housing maintenance technology and the management of housing maintenance construction;

2. The management of property equipment, the property equipment that needs to be managed mainly includes water supply and drainage equipment, gas equipment, heating equipment and ventilation equipment, electrical equipment, etc.;

3. Property environmental management, the property management company has the obligation to manage the environment of the residential community to meet the standards stipulated by the state;

4. For the safety of property management, the property management company shall take various measures to ensure the personal and property safety of owners and housing users;

5. Contact the relevant affairs of public municipal facilities and public utilities, and if the property management company does not fulfill its responsibilities, it can reflect the situation to the relevant departments.

Legal basis: Article 17 of the Property Management Regulations.

The management agreement shall stipulate in accordance with the law the use, maintenance and management of the property, the common interests of the owners, the obligations that the owners should perform, and the responsibilities that should be borne in violation of the management regulations.

Management regulations shall respect social morality and must not violate laws or regulations or harm the public interest.

The Management Agreement is binding on all owners.

The elevator in the community frequently appears as a barrier to the old waiter, and there are two types of complaints:

1. Complain to the property management company in the community, and the property will find maintenance personnel for maintenance;

2. If the elevator still cannot operate normally, the owner can also complain to the Housing Management Department or the Technical Supervision Bureau.

The general process for a landlord complaint is as follows:

1. Judge whether the complaint is established. After understanding the content of the customer's complaint, it is necessary to determine whether the reasons for the customer's complaint are sufficient and whether the complaint request is reasonable. If the complaint is not substantiated, you can reply to the customer in a tactful way to obtain the customer's understanding and eliminate the misunderstanding;

2. Determine the department responsible for handling complaints. According to the content of the customer's complaint, determine the relevant specific acceptance unit and the person in charge of acceptance;

3. The responsible department analyzes the reasons for the complaint. To find out the specific cause of the customer complaint and the specific person responsible for the customer complaint;

4. Fairly put forward a treatment plan. According to the actual situation, with reference to the customer's complaint requirements, put forward a specific plan to solve the complaint.

Legal basisArticle 45 of the Property Management Regulations.

In the property management area, the property management area violates the relevant public security, environmental protection, property decoration and use and other aspects of the law and filial piety, laws and regulations, property service enterprises shall be stopped, and timely report to the relevant administrative departments. After receiving the report of the property service enterprise, the relevant administrative departments shall stop the illegal acts or deal with them in accordance with the law.