What do you think is the standard for a good service industry?

Service, my understanding is the process of heart-to-heart, when the user complains, do we really calm down to consider, do we really stand at the user level, timely and appropriate handling of what happened?

At the very least, be polite. Urbane. Cleanliness and hygiene, this is the conscience of the industry.

To provide convenient and enjoyable services, the basic conditions are. Convince people with morality, be pragmatic and truth-seeking.

First. The customer is always right, number two. If in doubt, please refer to Article 1.

Be careful, patient, thoughtful and enthusiastic to customers; Every little thing of the guest should be done as a big thing.

Smiling and sincere service are the basic requirements of the servicer, and welcome the guests with a smile!

Refer to Haidilao. It is not allowed to show the face to the guests, and it is not allowed to quarrel with the guests; It is not allowed to despise or talk about guests because of their dress; It is forbidden to talk about guests because they know or know them.

I have been working as a waiter for three months, listening to the speech of the lobby manager, and serving people in industries that make people's lives more convenient, such as catering, hotels, barbers, and repairing daily necessities. Service personnel should have a neat and tidy face, be in good health, and have a junior high school education or above. No criminal misconduct record Passion and service industry.

You have to be a good person, and no one is obliged to look at your righteous heart through a sloppy appearance. Secondly, you must have good service, good service is not only the product itself, but also includes the attitude of service, after-sales follow-up and so on. Anyway, the service industry is very competitive, and the customer is God, so let the customer think that you are putting yourself in his shoes.

After the meal, the guests should ask how the dishes taste and how the service is during the meal; The front desk of the hotel asks the guest at the checkout, are you still comfortable staying at the hotel?

There are many types of service industries, retail, hotels, entertainment venues, tourism and vacation.

If you want to do a good job in the service industry, the main thing is to take the national policy as the criterion and give full play to your own advantages. Do a good job in the country's various standards for the service industry.

We still need to absorb a little bit of the company culture of our big brother, Wal-Mart.

First of all, two things must be done, first, the customer is always right.

Second, if in doubt, please refer to Article 1.

While this is a dogma of the retail industry, it is also suitable for all service industries.

In addition, to achieve a three-meter smile, this is also one of Walmart's corporate culture.

That is, when a customer needs your service from three meters away, please show your eight teeth, this is just a symbolic smile, some people will scare people to death when they actually show eight teeth).

These are to the customer friends.

To yourself too! This is the sunset principle, which means that the things that should be done as much as possible on the day must be done, and not delayed.

Walmart's three basic beliefs.

Respect for the individual. Respect the opinions of each colleague. Managers are seen as "servant leaders" who help new colleagues recognize and discover their potential through training, praise and constructive feedback.

Use the "open" management philosophy to encourage colleagues to ask more questions and care more about the company in an open atmosphere.

Serving the customer, the customer is the boss". Walmart Inc. does everything it can to make shopping at Walmart and Sam's Club feel like an intimate and enjoyable experience for customers. The "three-meter smile principle" means that colleagues should greet every customer they meet; The "Satisfaction Guaranteed" return policy allows customers to shop with confidence at Walmart chain stores and Sam's Club.

Strive for excellence. Colleagues at the Walmart chain and Sam's Club share a commitment to customer satisfaction. Before each day's business, colleagues gather to chant Walmart slogans, check the previous day's sales, and discuss goals for the day.

The "Sunset Principle" requires colleagues to have a sense of urgency to answer questions raised that day.

Hygiene is very important, you can go to get a health certificate.

Staff quality It is best to be under specialized training.

Environment: This mainly refers to hardware.

Customer-oriented, customer is God, never say no.

Etiquette and politeness are very important in the service industry, neat dress is the first impression to customers, in the process of dealing with customers, we should always pay attention to the needs and needs of customers, and should pay attention to distance service. I grasp enthusiasm, the degree of distance. It's too much to make people have bad reverie, and it's inadequate.

And be flexible. In this industry, there is no best, only better. There is a need to improve every day.

Hospitality is actually very simple......A good sense of service is the first thing, and then it is always smiling and not bringing personal matters to work. You also need to have the spirit of hard work, both physical and psychological, because most service industries have to stand for a long time, need to go to work on public holidays and cannot rest, and face customer complaints and other problems need to have a good psychological quality.

In addition, it depends on the requirements of the specific industry you are engaged in.