What is a Quality System Audit for Customer Property

Quality system audit: generally divided into internal audit and external audit, internal audit generally refers to the first-party audit, that is, the organization itself to self-examine the operation of the organization's internal quality management system; External audit is generally divided into second-party and third-party audit, of which the second-party audit is the audit of the organization's quality management system by the organization's customers, and the third-party audit is the audit of the organization's quality management system by a nationally recognized certification body.

Customer property: Simply put, these are the customers who own the organization, but the organization has the right to use them. For example, for the production enterprise, for the production of a certain product of the customer, the relevant raw materials and drawings provided by the customer are the property of the customer; For banks, depositors' personal information (such as name, ID number, etc.) is also the property of customers.

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Meaning of Customer Property: Customer Property means property owned by the Customer, and for the Company, Customer Property includes:

Equipment, molds, fixtures, etc. provided by customers.

Raw materials, spare parts, packaging materials, etc. provided by customers to make up the products.

The customer returns the product for repair by the company.

Technical documentation (intellectual property) provided by the customer.

The samples provided by the customer, or the finished product, the mold, etc. are provided by the customer.

What does "customer property" mean in the quality system?

Customer property refers to property (e.g., products, facilities, information, data, etc.) owned by the customer and under the control or use of the organization. Intangible products such as the customer's intellectual property rights (such as the drawings provided by the customer, process documents, and the matching return party) and personal information (such as the customer's credit card number, ID number, ** number, passbook password) and other intangible products should be an important customer property in some industries. Customer property may exist in:

In the process of production and service provision, it is necessary to organize the compromise to keep and care for the buried customer's property, such as the customer's vehicle in the hotel's internal parking lot, the customer's parcel mailed in the post office, etc.; the property of the customer that is used by the organization or forms part of the product, such as materials provided by the customer".

ISO9001 or ISO TS16949 standards both mention customer property, what is customer property? The system managers at the grassroots level may be confused, because the ownership of property is not a quality management system. However, as the ISO 9001 or ISO TS 16949 standards, it is clearly required to effectively manage the customer's property (intact, clear property rights, etc.).

So the key question is, who knows what is the customer's property?

Generally speaking, any enterprise obtains profits by selling products to customers, and when trading with customers, it will inevitably clarify the respective responsibilities of both parties (quality, delivery, service, etc.), and when it comes to products, it naturally involves the cost of products (design, manufacturing, management, etc.). For example, in product design, sometimes the customer provides the drawings (the property rights belong to the customer), and the enterprise only processes according to the drawings; Sometimes the drawings are designed by the company itself (the ownership of property rights needs to be agreed with the customer in the contract), and there is a difference in intellectual property rights here. At the time of manufacturing, it is necessary to establish the manufacturing process, equipment, molds, tooling, etc., sometimes designed and manufactured by the enterprise itself, sometimes provided by the customer, and there is also the issue of ownership, which also needs to be agreed in the transaction contract.

In addition, there are customers who provide parts and materials, etc., and the company processes them according to the customer's requirements, and the ownership of these parts and materials also belongs to the customer.

In short, the identification of customer property should be clear when it comes to business activities with customers, and it should be clarified through transaction contracts, so in general, only the sales or sales department is clearer in the enterprise. These do not fall under the scope of a quality management system.

However, when a company has clearly identified a customer's assets, it is necessary to manage the customer's assets appropriately, which is a matter of the quality management system.

It refers to the customer's tooling, such as molds, inspection tools, logistics equipment, and the organization may use the customer's things basically.