What is the form and content of the customer return visit

The form of return visits, now mainly take the first return visit, other forms such as email, text message, message and other ways. The content of the return visit should be formulated according to the purpose of your return visit.

Before the return visit, determine the purpose of the return visit and the information points you want to collect, and then formulate the return visit mechanism, and choose the appropriate time for the return visit.

The process and standard of customer friend nuclear slag return visit is to extract the customer information that needs to be unified from the customer file, after statistical sorting, communicate with the customer through **, and carefully record the results of each customer's return visit to fill in the "return visit record form", and finally analyze the results for the final data archiving.

The return visit methods include ** communication, email communication, SMS business, etc. The responsibility of the customer service staff is to establish, update, and maintain customer and related project information files. Responsible for the regular follow-up after the completion of the project, remind the customer to carry out follow-up work, notify the user again when the date is approaching, and inform the customer of the relevant services that our company can provide.

During the return visit, the employee shall be responsible for the collection, statistics and analysis of the customer's opinions and needs, and feedback the customer's opinions and needs during the return visit to the relevant departments or the person in charge.

The content of the return visit

Employees ask customers about what they say about our company, suggestions and opinions on our products and services. Special return visits can be made during a specific period, such as festivals, store anniversaries, etc. Kindly remind customers to renew or upgrade to other consumption cards, pay attention to the return visit time should not be too long, and the content should not be too much.

The return visit specification should follow one avoidance and three must be guaranteed. That is, to avoid disturbing customers when they are resting, 100% return visits of customers must be guaranteed. It is necessary to ensure the complete record of the return visit information, and it must be guaranteed that the return visit is within three days after the customer ends the service.

When typing, use standard Mandarin and use Jaeger's tremor, friendly voice to form a good impression. With a positive attitude, convey the concern for users. Convey your smile through your voice, articulate words in short sentences, and pause between sentences.

Summary. Hello dear according to your question "Explain why to carry out a customer return visit" to make the following: pro.

Explain that the customer return visit is to create effective value from the customer return visit. Make full use of customer return visit skills, especially the use of "regular record return visit method" to strengthen customer return visits will get unexpected results. According to the "regular record return visit method", the return visit is more efficient, better and more satisfying, and the customer return visit is explained.

Hello dear, sleepy branches according to your question "explain why to carry out customer return visits" to make the following: pro. Explain that the customer return visit is to create an effective price from the customer return visit.

Make full use of customer return visit skills, especially the use of "regular record return visit method" to strengthen customer return visits will get unexpected results. According to the "regular record and late return visit method", so that the efficiency of the return visit is higher, the effect is better, the satisfaction is higher, the customer return visit is used by enterprises to conduct product or service satisfaction surveys, customer consumption behavior surveys, customer maintenance and endurance of the common method, because the customer return visit will often have more interactive communication with customers, but also the enterprise to improve the customer data survey library, for further cross-selling, upward sales paving the way for preparation, careful planning on the loss of acres of old is particularly important.

Answer**Return visit is one of the methods of communication and contact with customers in marketing, and it is an important part of customer service. Through the best return visits, we can reduce customer complaints, enhance feelings with customers, improve customer satisfaction, and promote terminal marketing.

There are two aspects to be done to carry out a return visit: 1. Determine the goal of the return visit; 2. Conscientiously and responsibly do a good job in customer complaints, the best return visit is an important means to reduce disputes, establish the company's brand, and strive for customers, pay attention to stabilizing customer emotions, appease and put yourself in the shoes of the other party, so that you can gain trust, so as to deepen the goodwill, and get one step closer to success.

To do customer return visits, you must pay attention to your attitude. Secondly, you must understand some communication skills if you can remember his nickname to all your customers. It can definitely close the relationship with him, so if you do a customer return visit, you can try to do it with Reed Assistant Intimacy**, because his nickname feature can pull in the relationship with the customer.