Why can t I use the traffic after charging the phone bill?

Handled the monthly payment of 130 yuan of phone bill**, but the 4G traffic of the mobile phone could not be used normally for a long time due to signal problems, and what made Mr. Liu even more troublesome was that China Telecom clearly replied to him that this problem could not be solved in a short period of time. Such a reply was really difficult for Mr. Liu to accept.

At the gate of Huitongyuan Community, Taihang East Road, the reporter met Mr. Liu, and when he said that he could not use China Telecom's 4G traffic normally, he was helpless. Mr. Liu told reporters that his work requires frequent use of mobile phone traffic for network meetings and learning relevant policies and regulations, but whether at home or in the unit, the mobile phone of his telecommunications number cannot use the traffic to access the Internet normally, which undoubtedly brings inconvenience to his normal work. The reporter noticed that it is normal for Mr. Liu's mobile phone to display a 4G signal, but as soon as you open the learning software, there will be obvious jamming, or even unable to connect.

Mr. Liu dialed the ** of China Telecom's technical staff at the scene.

China Telecom's technicians made it clear that the 4G traffic of Mr. Liu's mobile phone could not be used normally because China Telecom had few base stations and many users, and there was a problem with signal coverage. However, this problem could not be solved in a short period of time, and Mr. Liu was very helpless about it. So can China Telecom's customer service give a handling opinion that Mr. Liu can accept?

The solution finally given by the customer service was to give Mr. Liu two months**, which Mr. Liu said was unacceptable. In the process of talking to Mr. Liu, although the attitude of the customer service staff was very polite, and repeatedly explained to Mr. Liu, but it was never able to solve the actual problem, and failed to give a solution acceptable to the parties.

Check to see if your credit has been charged incorrectly or if the data is not turned on.

Hello. If the mobile phone is in arrears and is shut down, you generally only need to pay off the arrears to use it, and you can restart the mobile phone to try it.

Turn airplane mode on and off again.

There may be several situations as to why you can't use traffic just after paying the fee

1. There is a limited delay in recovery after arrears and payment, and we can try to do so after receiving the SMS that the payment is successful. It usually takes 5-10 minutes to resume use.

3. If there is still no recovery after the above steps, it is recommended to call the operator's customer service to see if there is a hardware problem with the phone itself that needs to be repaired.

If you are sure that there is no arrears, you can generally restart the phone and it will be back to normal.