Is there any good IT operation and maintenance management software?

It is recommended to use the easy-maintenance help desk, this software is more powerful, and can provide technical support, remote assistance, background maintenance equipment, service management, work order management, task assignment, etc.

OpManager's all-in-one network management software provides network performance monitoring, physical and virtual server monitoring, network traffic analysis, device configuration management, IP address and switch port management, firewall log analysis and other functions to meet the intelligent and unified management of enterprise IT infrastructure. The free version supports monitoring 10 devices Whether it is suitable or not, you can only know if you have experienced it.

Network & Server Monitoring.

Monitor key performance indicators such as packet loss rate and response time of routers, switches, servers, and virtual machines.

Network traffic analysis.

Analyzes the bandwidth occupied by applications and users, and supports flow formats such as NetFlow, Sflow, Cflow, J-Flow, FnF, IPFIX, NetStream, and AppFlow.

Firewall log analysis.

Firewall logs are collected and analyzed to help quickly identify important security information such as virus attacks, abnormal traffic, and illegal user behaviors.

Device configuration management.

Backing up, pushing, or rolling back configurations from the console prevents unauthorized changes and enables centralized security management of network device configurations.

IP address and switch port management.

Manage the availability of IP addresses and quickly find the devices connected to the switch ports as well as the physical location.

Fault management. It supports multiple notification styles such as SMS, email, and script, and can automatically convert alarms into work orders and assign them to corresponding personnel to form a complete IT operation and maintenance system.

Beijing Wanglitian has done very well in the past two years, and it is cost-effective.

Ruining Zhiyuan is relatively good, in Beijing.

Sunshine and rain. It is wholly owned by Lenovo. There is a lot of IT outsourcing...

It is understood that Qinzhi Digital is not bad, and the main advocate is intelligent IT operation and maintenance management, which is very different from traditional IT operation and maintenance, you can learn about it.

Software operations isResponsible for daily operation and maintenance; Promote and develop efficient automated O&M and management tools to improve O&M efficiency.

O&M generally refers to the maintenance of network software and hardware that has been established by large organizations, and traditional O&M refers to information technology O&M (IT O&M). The so-called IT operation and maintenance management refers to the comprehensive management of the IT operation environment (such as software and hardware environment, network environment, etc.), IT business system and IT operation and maintenance personnel by the IT department of the unit using relevant methods, means, technologies, systems, processes and documents.

With the advancement of informatization, operation and maintenance management will cover all the contents of the management information system that supports the operation of the entire organization, and in addition to traditional IT operation and maintenance, it also expands business operation and maintenance and daily management operation and maintenance. Its involvement has also expanded from IT departments and personnel to the management and departments of the organization, as well as its related business backbones. The end result of O&M is the maintenance of various performances in the operation of the software.

Operations engineers are divided into several categories in terms of how they work:

1. O&M Engineer O&M Development Engineer: Responsible for the operation and maintenance of specific product lines, and also need to master the ability of development, go deep into the business brothers' congratulatory affairs, best understand the pain points and problems of the business, and at the same time develop and optimize the platform, tools and means for the business needs of the product, be able to contact the friends to all kinds of excellent system architectures and have the ability to make advantages and disadvantages comparisons.

2. R&D engineer of operation and maintenance platform: specializing in R&D of general platforms and technologies related to operation and maintenance, and needs to have certain experience in product line operation and maintenance or take envy from the product line to meet the operation and maintenance needs. There are high requirements for R&D capabilities and strict standards for system design.

3. Database R&D Engineer Database Engineer: The database direction is a special direction in operation and maintenance technology, due to the importance of the business, it usually requires special positions, and the industry also has deep research and accumulation in this direction.

The software operation and maintenance work is as follows:

First, the main content:

1. Responsible for responding to the lack of questions encountered by customers in the process of using the software, and quickly answering the questions about the operation of the software, and using existing resources to solve the above problems through the first time, remotely, on-site, etc.

2. Responsible for remote communication with users, understanding and analyzing the problems faced by users, understanding user demands, responding to customer after-sales service requests, and handling technical service needs such as reports, guide data, data cleaning, portal configuration, and error checking.

3. Responsible for on-site technical service support, timely communication with relevant departments to solve problems, and relevant records.

4. Learn to master the knowledge of the company's software and be able to flexibly use it to solve the actual problems of customers.

5. Maintain customer relationships and improve customer satisfaction.

6. Organize product use cases and form knowledge precipitation.

2. Internet operation and maintenance work, service-centered, stability, security, and efficiency as the three basic points, to ensure that the company's Internet business can provide users with high-quality services 24 hours a day, 7 days.

3. The O&M personnel strengthen the stability of the infrastructure, basic services, and online services on which the company's Internet business depends, conduct daily inspections to find possible hidden dangers in the service, optimize the overall architecture to shield common operation faults, and access multiple data to improve the disaster recovery capability of the business.