The walkie talkie from the courier to the customer is missing, and the courier company does not pay

You can contact the customer service staff of Shentong company, let them check the intranet, generally there are weight scanning records of each site on the intranet, it can be seen that it is less than **, the customer indicated 19 units on the face sheet, you can complain to their head office, ask the delivery site to provide a receipt as evidence, plus there is a weight difference, there is a possibility of acceptance. However, no matter which courier company, the general recipient signed for the receipt at the moment, there was no rejection, and the signature was sent to the Internet, which is not easy to complain successfully.

You have to make sure that day you sent 20 units, and what is the weight of each unit, take the express bill to the courier company and the recipient's calculation, to see what the weight of 20 and 19 units is, if 20 units is the weight of your bottom order, it means that it is a courier problem, you can ask them for compensation or communicate with the salesman and the courier company.

It is recommended that you print some fragile paper in the future, marked: if you find that the label is damaged, please contact xx and sign for it" and other prompts, and the box can be pasted at the opening, which can prevent the logistics company from opening the box during transportation.

Now some logistics employees are poorly managed, and many steal items. The problem of appeals is a big trouble, and logistics companies are generally not responsible much, and if they are really responsible, they will not be lost.

Please first make it clear how much the courier received when it was sent, whether there is a certificate, and if there is a certificate, it is easy to say, and ask them for a claim.

The Measures for the Administration of the Express Market stipulate that the loss of express delivery shall be compensated according to the prior agreement between the two parties. If there is no agreement, there are two ways to compensate:

The sender has insured the price of the express (bought insurance) and compensated according to the insured amount; If there is no insured price, compensation shall be made in accordance with the relevant provisions of the Postal Law and the Contract Law.

The Postal Law stipulates that if the uninsured mail is lost, damaged or the contents are short, the compensation shall be made according to the actual loss, but the maximum compensation shall not exceed 3 times of the fee charged.

In this case, you have to find the courier company for compensation, but now the new postal law stipulates that if there is insurance, it will be compensated according to the insured amount, and if there is no insurance, it can only be compensated by three to five times the freight.

Whether the package is insured or not. If so, compensation shall be made according to the insured value; If there is no insured price, if the evidence of flood force majeure can be adduced, it will not be liable for compensation, and if no evidence can be adduced, compensation will be paid, and the compensation standard is up to 5 times the specific service fee.

The following are the relevant regulations: 1. Postal industry standards for express delivery services In any of the following circumstances, the express service organization may not be liable for compensation: a) The loss of express mail is caused by the responsibility of the customer or the goods sent by themselves;

b) Losses caused by force majeure (except for insured shipments);

c) The customer has not inquired and has not made a claim for compensation after one year from the date of delivery of the express mail.

2. The "Service Standards for the Express Industry" stipulates that letter express mail shall be compensated twice the service fee; In principle, the parcel will be compensated according to the insured price, and the parcel that has not been purchased will be compensated according to 5 times the specific service fee.

Compensation for courier delivery, absolute man-made damage. Find him for compensation. Returning the car is pressed... served.

If the parcel is only insured for 2,000, but the SF courier leaves the parcel out of his sight on the way to deliver the parcel and loses the customer's hundreds of thousands of parcels without compensation.

Was there any sign that the outer packaging had been opened when he signed for it? It is recommended to send this kind of thing in the future and wrap it in a cross shape with yellow tape. If the sender has business cooperation with the sending company (also known as the monthly customer), let the sender find the sending company to check and verify, can not delay too long, it is best when the recipient unpacks the reaction to the less things immediately find the sending company to inquire, in this case the sending company to maintain the customer, can be compensated, Guan Jian depends on the sender's attitude towards the sending company, to be tough!

If you are a cash customer, the chance of loss is very small, but you can still compensate! If it's an airline, their own system shows the weight!

The buyer should check whether the goods are complete in person when signing for the receipt, and the incomplete should be indicated in the receipt.

Or call you ** as soon as possible, and then declare that there is something missing after signing for it, and you are not responsible.

As long as the buyer signs for it. Without checking in front of the courier, this is the first problem, and this can only be borne by the buyer. There's no other way.

This is what the courier company needs to compensate, and you can ask him to negotiate with the courier company. You can also find your courier company here and let them solve it internally and with the buyer. If your courier writes the quantity, then, the courier company will be responsible, if the quantity is not written, you can also ask the courier company to issue a certificate.

At the time of delivery, the courier company has signed a statement acknowledging the validity and authenticity of your order. But when I arrived at the destination, I found that the goods were less, and it may be that the transit personnel of the express company lost them, or they swallowed them privately, this kind of thing is not nothing, I have encountered it. When accepting the goods at the destination, it is found that there is less, and the personnel of the express company should be on the spot with the person who accepts the goods before leaving, you have no responsibility here, but you have to protect your rights and interests, you have to make things clear, and find the express company to have an explanation.

If the buyer signs for delivery. Indicates that the buyer thinks it is okay. But there is something missing.

It must have been lost in transit. But the buyer signed for it. Then it can't be helped.

Admit it yourself. If the buyer does not sign. You can compare the weight of the goods received by the buyer according to the weight filled in the courier bill in your hand.

If it doesn't match. Claims can be made from the courier company. But the buyer has already signed for it.

The courier company is not responsible. Only the buyer is responsible. As a seller.

Let's get a bad review. But the phone words. Buyers generally want to appeal.

The specific matters only depend on how the buyer handles them.

It's too late for the buyer to sign for the delivery, and of course you may have to take some steps to appease him, but you should be okay

1.Find the recipient to provide relevant evidence to prove that the goods are indeed less, it is impossible to have no evidence just he said that there is less goods, if the valuables are checked in front of the courier, the goods are missing on the other side or refuse to sign, or leave any proof. 2.

Find a courier General express delivery has a record, if you encounter a small amount of goods, the courier has an impression, unless the recipient does not open it in person and say that there is a small piece. 3.Prompt the recipient to check the goods in front of the delivery person, whether the packaging is damaged or disassembled, and taking pictures is indispensable.

For example, if it is sent to the town, and there is no express delivery in the town, the county has it. Generally, the courier will call ** notification with the recipient to pick it up. If it is sent to a certain county, and there are no outlets in the county, only in the city, it should be returned to the original address by courier.

If you meet a responsible courier company, they may help you with other logistics that can be reached, such as post. All of these situations are possible, and you will have to contact the courier company to say hello.

Pengshui has Yuantong, and their company is 85020500

Generally, the notice is self-picked, or the courier company itself transfers to other local couriers.

Don't worry if you don't have a branch, as long as you send it over, it will definitely be delivered.

It's okay if you don't have it.、The courier will notify you to pick it up.。

Transfers. Or contact the sender to return it!

The courier brother will encounter some situations when delivering the express, similar to the situation that the customer is not at home or the customer does not answer. Generally speaking, the customer is not at home but picks up the **, it is good to say, the courier brother can discuss with the customer to put the courier in **. But if the customer doesn't answer **, the courier brother will be a little distressed, after all, he can't communicate with the customer how to deal with the courier.

So netizens had questions, if the courier brother encounters a situation where the customer does not answer **, how to deal with it?

Some netizens pointed out that there are many ways to deal with the courier brother when the customer does not answer **One of the more common methods is to play again after an hour or two. Because the courier brother can also understand that some people don't answer ** not because they don't want to answer, but because the mobile phone is not around, or there is something to do temporarily can't pick up. Such customers will generally call back within a few hours, even if they do not receive a call back from the customer**, the courier brother will dial back again, and the customer can generally be contacted.

Some netizens also pointed out that because the courier brother is more familiar with himselfIf you don't receive **, the courier brother will put his courier in a nearby supermarket or neighbor's house, and then send a text message to himself to tell him where the courier is placedThis is not only convenient for the courier brother, but also convenient for the netizens themselves.

If you always do not pick up the express **, the express will first put the express back to the company, and continue to deliver the next day, if you still do not pick up **, the goods may be returned.

Under normal circumstances, if you can't answer **, the courier brother will note that this order has not been successfully delivered, and will continue to be delivered tomorrow, and there is a situation that will be placed in the place where you often pick up the mail, and send a text message to notify you to pick up, most of which will be delivered the next day.

Under normal circumstances, the courier brother will call you many times, and if you don't pick it up, you will continue to deliver it tomorrow. The shipment will be sent to the courier company for three consecutive days, and it may also be returned to the sender.

If it is always sent to you and no one answers, it is generally put on the doorman or the supermarket near the community, and then send you a text message to tell you to put **, you go to pick it up yourself, and it is possible to hit you today**, you don't pick up, he will take the courier back, and then deliver it from the new tomorrow.

Generally, I will call you all the time, and if you don't answer again, you will contact the merchant to deal with it.

If you don't pick up the courier**, you will generally call a few more times**, and then contact and then deliver.

If you don't pick up **, you will generally leave it for the next day and then deliver, and if you can't get through the next day, you may return it to the seller.

Generally, it will make a mark for you, and then re-mark ** to send it to you again the next day.

You will be reminded by text message or dropped off at the property.

will text you, and then will keep calling ** until you answer.

In this case, you can complain as follows:

1. You can complain to the customer service of the express delivery company and give feedback. At present, the enterprises have high requirements for the service of couriers, and the postal department will also announce the complaints and handling of complaints by each enterprise. Express Express: 4008-333-666

2. If the consumer has complained to the express delivery company, but there is no result within 7 days, or has complained to the enterprise, but is not satisfied with the result of the enterprise, you can call the "12305" postal industry consumer complaints** appeal or log in to the "consumer complaints" section of the official website of the State Post Bureau to make a complaint.

3. If the consumer is still not satisfied with the acceptance of the above two links, he can keep the relevant bills and protect his rights through legal procedures.

It depends on the situation and it should be the problem of the courier company. If it is not a single piece of mail as a whole, several pieces will be separated and arrive at different times. Or you may lose some of your mail along the way. The courier bill is written with the content of the product, which the customer can see and take pictures forensics.

Complain to the courier company, generally the express has an insured price, and you can negotiate compensation according to the insured price. The cost of litigation is very high, it is better to negotiate with the courier, and there are product order contents and ** online. If it is an e-commerce company, you can complain to customer service about the courier.

Next time you use courier, choose a reputable company. Remind the customer to inspect the goods before signing. Although EMS is slow, the system is complete and the compensation is convenient. Generally, small courier companies will transfer the mail to other companies, which is slower.

It's more troublesome.

First, you have signed for the delivery, which means that you have recognized the express mail in good condition. Second, the courier was not there when the package was opened. But you can get their internal query map, you can try to talk to their leaders, it's really not possible to find the local postal administration to complain, now the express delivery is more strict.

Specific analysis of the specific situation, depending on what item you have, you can consult the courier boss or call the courier ** for consultation.

The courier can check whether the goods are damaged in front of the courier, and if the damage can be rejected, if it is normal, it can be signed to receive the goods.

The method of receiving the courier is as follows:

1.Check whether the outer packaging of the parcel (express) is intact and undamaged;

2.Sign the courier receipt (do not give the acknowledgment receipt to the courier before inspection);

3.Open parcel (express) inspection;

4.After confirming that it is correct, return the courier receipt to the courier. Receipt is complete.

This is a logistical problem that can be complained about to the express switchboard! And it's proof. It will usually be taken care of! Look**Because there should be a problem with Wuxi Station and Jilin Station, in this case, these two stations will be responsible for compensation, as long as they complain.

If the logistics are not responsible, we will go to court to sue the logistics company, because this itself will be the fault of the logistics, and they must bear the responsibility for the loss of the goods.

What about signing and pulling, the thing is what they lost, and it is useless to go to the person in charge of the company, so warn them to go to court and sue them, even if it is to scare them, otherwise the TV station will do it, they will pull too much.