How can we do a good job of customer service?

1. The competition faced by supermarket supervisors is also very motivating, and they usually have task requirements. In view of this, we must resist in our work and fully support him in marketing and sales;

2. What wins the real trust is your professional knowledge of rapid destruction, and all relationships are based on business interests;

3. A good customer relationship is based on business interests, and it is necessary to rely on good interpersonal relations and professional marketing knowledge to consolidate and effectively maintain their own customers. There is no one-size-fits-all truth, adapt to changes, and grasp the initiative in the changes, which is the best way for enterprises to win the supermarket.

Summary. Hello dear, first of all, please ask the customer to put down the items in his hands, and if there is a space to sit down, ask him to take a break; Both parties remember each other's looks, names, and even know each other's families, hobbies, interests, etc., which can be said to be the bottom line. When such customers visit the store, they naturally have a more harmonious atmosphere and are happy to talk.

But be careful not to be rude when cooked.

Kiss, you are not good, first of all, ask the customer to put down the items in his hand, if there is a space to sit, ask him to rest; Both sides remember each other's looks, names, and even know each other's families, hobbies, interests, etc., and the Ant Brigade can be said to know the bottom line. When such customers visit the store, they naturally get along with the stuffy stool atmosphere and have a cheerful conversation. But be careful not to be rude when cooked.

It's not pleasant to talk about it, to go into the privacy of the customer, or to make a long story and chatter, and it won't be pleasant. Even if you have a good relationship with your customers, don't forget to keep a certain distance from them. At this time, although the customer's size, hobbies, and uses, the reputation of the shopping products has been mastered.

Doing a good job in customer maintenance can improve customer trust and satisfaction; The cost of acquiring a new customer for a second sale, winning an opportunity, is 5 to 8 times higher than the cost of maintaining an existing customer. Doing a good job in customer maintenance can also drive customers to bring customers. Therefore, customer maintenance has a non-negligible role in the performance of stores.

After maintaining the sincerity of the guest feelings, the utilitarian heart cannot be too strong. Many people like to give a special product or gift on the same day, and the slag will immediately pinch the leaves, which will make the customer more and more scared, and even end up staying away.

For example, my sister is almost a performance, help me charge a little, the customer looks, just received your specialty or gift, although he didn't say anything, but he was very reluctant, resulting in the next time I don't dare to accept your gift, because he knows that to receive a gift, you have to charge money.

If you stand in the customer's perspective and help him analyze his physical or ** condition, what do you need? What is not needed? Because he needed it, he was advised to do it, and the result was different.

For example, the manager shared that he made a cup of the customer's avatar, but he didn't tell the customer, but when the customer saw it when he drank water, the customer was surprised and said, "Wow, isn't this me, I was very surprised and moved."

In class, the teacher asked the beauty manager of a certain store, what is the name of the customer who spends the most in a year? How much to spend? When is his birthday?

What is his favorite food? What are his hobbies? His husband's birthday?

Child's birthday? Parents' birthdays?

When I first asked the customer about his situation, the manager was confident that he didn't need to think about it, and immediately answered that when he asked his family and children, they all said "I don't know".

Suddenly realized that the original VIP customer, only know him personally, and don't know anything about his family, if you don't understand, how to do the guests around you?

For example, when her husband has a birthday, you can help her order a cake and a gift, write a note, and tell her not to forget, the customer will feel more moved than giving it to her.

For example, for the customer's mother to take a bath, bath, because the customer is usually very busy, will ignore, and we can do our best, relative to her, the effort, very convenient, for the customer filial piety, she is inseparable from our family, more moved.

Do your customers like you? A lot of people say, like, what is the way to like you? Some people say that they have been doing beauty with me for more than ten years, and some people say that traveling abroad brought me a lipstick ......

And the way to really like you, in addition to being with you for more than ten years, will also help you bring customers, bring his friends and family around, let them benefit, get good service, make your business better and better, and earn more money like Hu's.