The drone has just been damaged, and DJI has a replacement plan, asking for help

You can call DJI after-sales service**, or contact DJI after-sales through the "Service & Support" section of the official website or "DJI Service" WeChat***. Shenzhen users can also go to Happy Coast *** for on-site quick repair and quick replacement services, and DJI's after-sales service is still relatively good in the drone industry.

The after-sales process of DJI consumer products:

2. SF Express will pick up the machine according to the user's fill in time and send the machine back to the DJI maintenance center.

3. DJI Repair Center will test the product to determine whether it meets the return and exchange policy ("Yes" replacement or refund).

4. If it is judged that the machine does not meet the return and exchange policy, DJI will judge whether it meets the free maintenance policy.

5. If it is judged that free maintenance can be carried out, DJI will carry out free maintenance of the product, and the logistics will be shipped after the flight test is passed.

6. If the product does not meet the free maintenance policy, DJI will send a repair order.

7. The user agrees to repair, pays the maintenance fee, DJI maintenance center will carry out the maintenance, and the logistics will be delivered after the flight test is passed.

9. If the user refuses to pay, the original machine will be sent back, but the shipping fee will be borne back.

DJI also has a DJI Care service for aircraft damage, which provides free repair services for the loss of the fuselage, supporting gimbal, and all-in-one camera during normal use and operation of DJI aircraft.

If you have a replacement service, contact the customer directly, send it back, and you can get a new machine. Within 12 months from the effective date of the service, you will have two chances to enjoy the replacement service after paying the replacement fee for accidental losses caused by accidents during normal use and operation of the DJI aircraft. When you trade in with the Replacement Program, you get a new product that meets factory standards or has the same performance and reliability as a new product. Related References:

If the aircraft is transferred, the bound mobile phone number needs to be changed and the civil aviation registration information cancelled (the handheld device does not need to be bound to the mobile phone number).

If you need to change the bound mobile phone number, you need to provide the aircraft SN + master SN + unbind mobile phone number + DJI + aircraft SN ** + proof of purchase to contact customer service for assistance in unbinding.

The activation information cannot be changed, you can log in with DJI to use it, and the activation information will not affect the subsequent use and warranty.

Summary. If your DJI drone is lost and you choose to replace it but find it again, you may want to consider contacting DJI customer service to let them know that you have found the lost drone and ask if they can cancel the replacement service. If you have already received a new drone, you can ask if you can return it or return a new drone to DJI and ask them to refund your money.

Before contacting DJI customer service, you need to make sure that the drone you find is the same one you lost earlier and has not been damaged in any way. If there is any damage or problem, you need to contact DJI customer service in time so that they can provide a solution. In short, if you encounter problems with your DJI drone, you can always contact DJI customer service, and they will provide solutions on a case-by-case basis.

When dealing with problems, you need to be patient and communicate in order to solve the problem as soon as possible and get a satisfactory result.

What should I do if I find it again after the DJI drone is lost and replaced+.

If your DJI drone is lost and you choose to replace it but find it later, you may consider contacting DJI customer service to inform them that you have found the lost drone and ask them if they can cancel the replacement service. If you have already received a new drone, you can ask if you can return it or return a new drone to DJI and ask them to refund your money. Before contacting DJI customer service, you need to make sure that the drone you find is the same one you lost earlier and has not been damaged in any way.

If there is any damage or problem, you need to contact DJI customer service in time to provide them with a solution. In short, if you encounter problems with your DJI drone, you can always contact DJI customer service, and they will provide solutions on a case-by-case basis. When dealing with problems, you need to be patient and communicate in order to solve the problem as soon as possible and get a satisfactory result.

I would like to know if the DJI drone can continue to be used after it is lost and replaced.

If you are using a DJI drone and you have a new one, but you later find the lost one, you need to check whether the recovered drone is damaged or malfunctioning. If the recovered drone does not suffer any damage or malfunction, then you can continue to use it. However, you need to note that if you have received a new drone and have been using it for a while, then the new drone may have been registered to your account, while the recovered drone may not have been registered.

In this case, you'll need to contact DJI customer service to inform them that you've recovered your lost drone and ask them to help you register the recovered drone to your account so that you can continue to use it. In conclusion, if you find your lost DJI drone, you can continue to use it, as long as it has not suffered any damage or malfunction. Before using the hood, you need to confirm that it has been registered to your account, if not, you need to contact DJI customer service to register.

DJI products are eligible for a free warranty if they meet the following conditions:

1.Products that are used normally within the specified product warranty period and have non-human performance failures since the purchased products;

2.No unauthorized disassembly, no modification or installation of non-official manuals, and other non-man-caused failures;

3.Provide a valid proof of purchase, receipt, and tracking number.

If you are not eligible for the warranty, you can send it back to a DJI Repair Center for a fee.

This issue needs to be considered from the following aspects:

1.The case of used DJI drones: Before buying a used drone, you need to evaluate the overall condition of the drone, including the drone itself and its accessories.

If the drone itself is damaged or malfunctioning, it may still be unusable after changing it. In addition, if there is also a problem with accessories such as remote control, battery, etc., it will also affect the use of the drone.

2.Swap Chamber: Swap is a service launched by DJI, which allows users to replace some parts of the drone according to their needs, including batteries, cameras, flight controllers, etc.

If the second-hand drone you purchased has been registered and linked to your DJI account, you can check the drone's after-sales history on the DJI official website to determine if you can enjoy the free exchange service. However, it is important to note that the Swap Service can only replace specific parts, and there are some other problems that may require the entire fuselage to be replaced or repaired by a professional.

3.Operational Skills and Safety: Even if your second-hand DJI drone is working properly and you are eligible for the Walkon Swap service, you need to make sure you have the skills and safety awareness to avoid drone accidents.

Overall, if you buy a used DJI drone that is in good condition and can be exchanged as you like, and you have the skills and safety awareness to do so, then the drone should be ready to use. However, it should be noted that a detailed evaluation and confirmation is required before buying a second-hand drone to avoid unnecessary troubles and losses caused by product problems.

It can be used, but it depends on the condition of the drone you bought, whether it is damaged or damaged, if it is damaged or damaged, then it may affect the final use effect It is recommended that you test the drone before you buy it to ensure that there is no problem with the purchased unmanned machine and can be used normally.

Summary. If part or all of the fuselage, gimbal, battery or supporting equipment of the aircraft are missing, it is not included in the replacement service. If you only lose your propellers, it will not affect your ability to use the Free Swap service.

If part of the fuselage, gimbal, battery or supporting equipment of the aircraft or all of the equipment of the aircraft are missing, it is not included in the replacement service. If you are blind, only the loss of the paddle will not affect your ability to use the free exchange service. Obi.

My DJI Air was lost at Dishui Lake on February 4th, what should I do?

If the drone accidentally enters the water (falls into the water) and the wreckage can be retrieved (and no large parts are missing), please send it back through self-service repair, and we will apply for data analysis for the user. If you have purchased the Redeemer service and are covered by the DJI Care Redeemer coverage, you can use the DJI CareRedeem service. If the wreckage cannot be returned, you will not be able to use the DJI Care Refresh coverage service. If the flying rubber mold walker Liang's slow has been insured, it can be tested through self-service repair and verification, and we will apply for a discount for users to buy new ones.