How do we deal with customers when they cut in line, and what do we do when we meet customers who al

It is a headache to encounter this kind of poor quality customer, if this situation can only be based on persuasion, the customer is still quite unreasonable and threatens our staff can choose to call the police.

When I was in college, I went to the business hall to run campus broadband, and some classmates kept cutting in line, because there were people I knew in front of him.

At the beginning, I would endure it, thinking that more things are better than less things, and then there were more and more people, so I shouted to the front, and lined up at the back of the queue, and she ignored me, so I went to the front to tell the teacher, but she could only go to the back in a gray way.

Therefore, when encountering this kind of thing, we must not be afraid, because the more we tolerate it, the more it will encourage this bad atmosphere.

My sister-in-law has a very good business, once asked me to help, because there were too many people, there was an old grandmother who cut the line, and the other customers did not speak, but their faces were unhappy, and it was unfair to other customers to cut the queue for her, and it offended her by not cutting the queue for her. Later, for the sake of the public, I said it euphemistically, but the grandmother couldn't accept it and said that I wouldn't be flexible, so she left in a huff.

Personally, I think for the merchant the customer is God, so the customer's car to the merchant can not be refused, can only be serviced, I think the merchant can go to your other customers to discuss, let them express their injustice, and then by the merchant to come forward to solve the reason, I think this should be the best solution.

I think that when you meet a customer who always likes to cut in line, you should not blindly back down, but pick up your own courage to fight with him. Because there is a first time, there is a second time, and if you give in the first time, there will be people who will constantly cut in line, and they will think that you are a bully, and you have to make them realize that this is not right.

If the customer is in a hurry and he needs to handle it in time, then he only needs to tell others about the situation, and others will allow it.

But if there is no situation, I feel that I want to handle it earlier, so I feel that this kind of behavior is not tolerated and accepted.

My girlfriend opened a bubble tea shop. Business is very good, and many people come to line up every day.

But there are also people who often cut in line, and whenever this time I tell them that there are customers waiting in front and want you to go to the back of the line.

Generally, the people I talk to will choose to leave, but I would rather offend a customer who has no quality than let down the rest of the people.

1. I will let those who run in line. A very small number of people have a special urgency to cut the queue, not only into the subway to cut the queue, in the queue for security checks, upstairs and downstairs to run forward, in the escalator also run these individuals, they cut the queue I will take the initiative to let me. I'm sure they must have something to do in a hurry, almost every second counts, and passengers wouldn't do that under normal circumstances.

2. I will let the old, weak, sick and disabled pregnant. They are all people in need of help, and there are seats for them to be seated, and there are those who cut the queue for them to cut in line. The vast majority of the old, weak, sick and disabled pregnant people do not cut in line, queue up next to each other, are very conscious, pay attention to their words and deeds, and are worried about being squeezed.

If I really encounter them cutting in line, I will still let them, and I will not care.

3. I resolutely refuse to let people who cut in line for no reason. In real life, there are indeed a very small number of people who are unconscious, do not abide by social morality, and do not consider the feelings of others, and habitually cut in line. When I meet this kind of person, I resolutely refuse to cut the queue and leave no gaps in the queue; If he wants to cut from my position, I'll tell him:

Please line up at the back! The order of queuing should also be maintained by everyone.

Call aside, give some gadgets, count the people in front of you.

First of all, as a bank manager, the specific response to the behavior of bank customers in the queue is as follows:

Organize bank staff to coordinate with customers, patiently guide and reduce queue cutting;

You can purchase queuing equipment, which can be the most effective way to prevent queue cutting.

As a bank customer section, I reported this situation directly to the bank duty leader.

Sometimes the salesperson is also very helpless, because some people are so shameless that they can't listen to what you say about him. I can't help it. There are also some wealthy bosses who are even more powerful, relying on their own a few more cents, no matter how good you are, as soon as you come, you want the salesperson to help him do it first, and the salesperson has to help him do it first in order not to lose these big customers.

In fact, I hate such rich people very much, and I often say some very fierce things, saying that the action is too slow and the service attitude is too bad. Some are obviously his fault, but for the sake of his own salary, he still has to make amends to him in a low voice.

Ask the lobby manager to solve the problem of unreasonable customers, and it is their responsibility to maintain customer order.

Don't you have a calling device, automatic numbering?

If you can stick to your principles, there will be more new arrivals than departures.

Leave him alone and watch what others do.

Isn't there a security guard Buy a numbering machine.

I wonder if I've read the question upstairs.

That's how we usually interpret it.

Teacher, don't be angry, you and the customer are VIPs in our eyes, but the bank stipulates that the deposit amount exceeds 200,000 (our requirements here, the specific number is you say) and you have saved it for a long time without mentioning it, there will be a wealth management card (note that I didn't say VIP card), they can go to the special window for financial management, but there are fewer people at the financial window, so it seems that he is queuing up quickly.

If there is no one at the wealth management window, it will handle ordinary business, and if there is a wealth management card business, it will handle the business of financial card first.

If the other party questions why the wealth management card can be done first.

We explain in general.

Yes, such a teacher, our windows here have their own functions, some handle cash, some handle non-cash, some handle loans, some handle ordinary, and some handle financial management (here is a bit of a stealing concept to replace the wealth management card with financial management) You want to not let them be idle when you don't have financial management business, so you can also handle ordinary business and other financial management in the financial management.

You see, we have 3 windows for ordinary business, and only two of them handle financial management, this is financial management, this time there are few people who handle money, or they will wait in line for a longer time.

Of course, the situation may be different, our side is handled separately, and only two windows have priority to handle VIP card services (which is also the differential treatment required by the superior bank).

If you do it all first, your rhetoric will have to be changed.

In the process of explanation, it must be emphasized that all the business is a VIP, and he can do it first because of the type of business, not that other customers are not VIPs.

Because VIP customers have a very large contribution to the bank, such as the deposit limit is relatively high. There will be differentiation in customer service in any industry. If you think it's unfair, you can only work hard to become a VIP.

Because society is not equal.

There is a lot of helplessness in life, in the service industry, if you are afraid of being scolded, then what else do you do. Being scolded by boos afterwards, just bear with it, why be angry, unless you have a better place to go, otherwise you can bear with it!

Not proper. If you don't stop it, it's your fault, that's your superiors.

No matter how good the reason is, it is useless, the leader says you are wrong, you are wrong.

Is it possible for VIP customers to cut the queue? And why aren't you at the counter.

The banking system implements the number issuing machine to receive the number, and the business is handled on a first-come, first-served basis, which effectively controls the disorderly phenomenon.

Politely stepped forward and asked him why he was so urgent and needed help? Be sincere.

Make a banner ,,, take the moral line.

Now it is popular to give numbers, so there is no problem.