I m a person in the property management industry and I want to learn about it

Basic features of property management:

1.Socialization.

2.Specialization.

3.Marketization.

Fourth, the theoretical system of property management.

1.Based on the differentiated ownership of buildings.

2.With the property service contract as the core.

3.On the premise of equivalent compensation.

4.By combining professional services with autonomy and self-discipline5The goal is to ensure the normal use of the property.

If the property is not in normal use, then the property should be made.

Value-added and value-preserving are empty words. Therefore, the property is guaranteed.

The normal use of the property owners and property users creates one.

Safe, comfortable, quiet and clean to live, work and study.

Learning the environment has become the primary goal of property management. 6.Based on the pursuit of customer satisfaction.

The owner has the initiative in the market, winning the satisfaction of the owner means winning the market, if the owner is not satisfied, the operation of property management services is impossible to succeed.

Customer satisfaction is the core concept of property management service marketing, and it is an important part of the service profit of property management enterprises.

Only by continuously improving service skills and service levels, pursuing customer satisfaction, and gaining the trust of owners can property management enterprises truly establish a relationship with owners'A long-term, friendly, mutually beneficial and equal relationship can win the market and enhance the brand value. Section 2: The basic content of property management.

1. Housing repair management

2. Management of property utilities and facilities

3. Environmental management

Fourth, security prevention management

5. Public management

6. Archives management

7. Community culture

1. Housing repair management

Division of Repair Responsibilities:

a.For newly built houses, the construction unit shall be responsible for the quality warranty of the house within the specified warranty period from the date of completion and acceptance of each house. The construction unit is responsible for the time difference between the completion acceptance and the owner's occupancy.

b.After the expiration of the warranty period, the owner shall bear the responsibility for repairs and bear the repair costs.

c.If the house is damaged by improper use or man-made, the perpetrator shall be responsible for repairing or compensating. Minimum warranty period for the house:

a.The foundation and the main structure of the foundation are the rationale for the project as specified in the design documents.

Service life. b.Roof waterproofing project, toilet waterproofing, external wall leakage prevention, 5 years.

c.Heating and cooling system for two heating (cold) periods.

d.Installation of electrical systems, plumbing, and equipment, 2 years.

e.Renovation works, 2 years.

f.The warranty period for other items shall be agreed between the construction unit and the construction unit.

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Property management knowledge includes two types: pre-property management and property management. Pre-property management refers to the property management implemented by the property management unit selected by the construction unit of the company before the owners and the owners' general meeting select and hire the property service company. Property management refers to the activities of the owner through the selection of a property service company, and the owner and the property service enterprise repair, maintain and manage the housing and supporting facilities and equipment and related sites in accordance with the property service contract, and maintain the environmental sanitation and order in the property management area.

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Hello, briefly talk about the cognition and understanding of property management: property management refers to the property management enterprise is entrusted by the property owner, according to the property management entrustment contract, property management awareness; The company's property is multifaceted, and all the company's property will be damaged and scrapped to varying degrees in the use and production process, some of which are not repairable, and some of which are repaired and reused. Meaning of Management:

Control and use resources to make them work as they should. The scope of management: not only to manage people, but also to manage things, but also to manage the resources that cannot be seen and touched, such as reputation and reputation.

Property management has a close relationship with people's daily life, and in recent years, the social, economic and environmental benefits have become increasingly obvious, and there are good prospects for development. So, let's introduce what knowledge about property management.

Property management refers to the property management company selected by the owner, and the owner and the property management company according to the property service contract, the house and supporting facilities and equipment and related sites are maintained, protected, and managed, and the environmental sanitation and public order in the relevant area are maintained. Property management is a set of management, operation, service in one of the paid labor, and finally achieve social, environmental and economic benefits consistent management goals.

1. What does the property customer service department do?

Responsible for the planning of customer service work; Responsible for the handling of occupancy procedures, decoration procedures, and data sorting and filing; Acceptance and tracking of calls, visits, repairs, repairs, and complaints from customers; Comprehensive inspection of the community; control of the entry and exit of goods; Conduct customer visits and return visits; organization and development of convenient services; Consultation and feedback on customer opinions; the owner's archival management; All kinds of document input work of the customer service department; standards and management of customer service staff behavior; Reminder of property service charges.

2. What is the work of the property engineering department?

The work of the property engineering department is to carry out minor repairs to the common areas of the community; Operation, maintenance and maintenance of public facilities and equipment to ensure the normal operation of water and electricity in the community; Draw up medium and major repair plans; and paid maintenance services to the owner's ** room. During the second decoration period, the decoration management service is implemented, and the maintenance and repair work of the daily project is carried out.

3. How to use the property maintenance funds.

After buying a house and moving in, the owner is most concerned about the quality of the house. If there is a house quality problem such as rain leakage and water leakage, the house should be repaired, and the special maintenance fund for the house included in the property fee paid. Property maintenance** is set up for the maintenance of the common parts of the property and the common facilities and equipment**.

Infiltration and removal of lead. Summary: The above is the relevant content of the introduction of knowledge about property management, I hope it can help you. I think you also know something after reading it!

1. Property management is a typical service industry.

There is no day of leisure for 365 days a year, of course, it is not for everyone to go without rest for 365 days, and the work will be reasonably divided and rested. I mean, if you want to engage in this industry, you have to be mentally prepared, other industries have off-peak seasons, but the property management industry does not, and there is something to do every day. Be mentally prepared and.

2. Property manager.

The real concept is to engage in the comprehensive business management of property management, such as: customer service management and front desk customer service, engineering facilities and equipment management.

Security, cleaning, greening management, etc. This is because the concept of property is "all kinds of residential and non-residential houses that have been built and have a functional function; and residential equipment and municipal and public facilities; Shared property rights and adjacent sites, courtyards, parking lots, community access roads.

As a property manager, you have to work on these things, not just a single clerk.

Customer service, security, cleaning or green chemicals, facility maintenance workers. So, I'm giving you a bit of a comprehensive explanation, but to make the concept clear for you.

3. How to learn to be a property manager? It's easy to learn to do, but it's not easy to master. I don't think it's about "learning to be a property manager" well, it's about working hard to be a qualified property manager. Here's how:

1. Strengthen learning, although the technical content of property management is not high, it is composed of a lot of knowledge and legal content. Such as: property management regulations, property law, charging methods, customer service processes, customer complaint management, employee work instructions.

Equipment and facilities operation, maintenance, management, heating management, water and electricity management, public order management, security and consumption management, etc. For a beginner, these contents feel too comprehensive to be understood by one person. Yes, but since you want to work in this industry, you must have the confidence to do a good job and become a manager and CEO in the future.

Then it is necessary to understand and master the above knowledge content.

2. Everything is difficult at the beginning, as long as you make up your mind, I believe you will be able to master the knowledge and content of the industry, it is not difficult to master, the difficult is to use, especially the communication of the owners, so that they trust you and cooperate with you, you need to run in, don't be an accidental blow, pour a basin of cold water, lose confidence, pick and don't do it, my above words are equivalent to saying in vain. I also want to continue with you**.