What to do if your Samsung A3 phone is dead

Hello dear Samsung users:

If the phone is stuck, frozen, or sometimes unresponsive when in use, resulting in the machine not being able to use normally, it is recommended to try first: press and hold the power button of the mobile phone for 8-10 seconds to restart the machine. If the machine can be used normally for the time being after restarting, it is recommended to:

1.Too many background programs on your phone may cause your machine to run slowly and lag. It is recommended to end all programs that run in the background. How: Go to Task Manager - Active Applications - End the program running in the background. You can also try by restarting your phone.

3.Check if your phone has enough memory, it is also possible that your phone will run slow due to insufficient memory. If you have an external SD card, it is recommended to take it out and test it.

4.If the above operations still do not work, we recommend that:

1) Please check if your phone has a firmware system push notification, and if so, please upgrade your phone to the latest version. View method: Settings - (General) - About Device - System Update - Update (Please back up the data in your phone before upgrading).

2) If it doesn't work, please back up the data in your phone, and then restore the factory settings (Settings - Reset Privacy - Personal - Factory Reset).

If the problem persists, please bring the purchase invoice, repair card and machine to the Samsung service center for professional after-sales engineers to help test.

Samsung knows that we will provide you with high-quality solutions and answer your questions attentively, and hope to get your satisfactory evaluation.

The occurrence of smart phone failures can be affected by many factors. For example, third-party software conflicts, viruses, excessive cache usage, hardware and other problems will cause crashes. It is recommended that you:

1.If it still can't be turned off, you need to send your phone to the service center for processing, if it can be turned off, you can continue to operate the following steps.

2.If an external SD card is inserted into the body, take it out for testing. Ruled out the poor performance of the SD card.

3.Test the third-party software that was operated before the crash to rule out the third-party software that is incompatible with the phone and cause the crash.

4.Back up your phone's important data and restore it to factory settings.

We recommend trying the following:

1.Charge with a cable for a while and try to turn it on.

2.Take out the SIM card and try to power it on again.

3.If the problem persists, since the battery of this model is built-in, please bring the purchase invoice and repair card to the nearest Samsung service center for testing and processing.