Part of the phone s screen is malfunctioning. What is the reason for the partial failure of the phon

If you are using a vivo mobile phone, the screen failure solution:

1. The screen is not sensitive due to the unclean screen

Use a clean dust-free cloth to wipe the dirt and water stains on the phone;

2. The mobile phone has a film:

If there is a problem of screen failure after applying the film, you can remove the film and use it again for comparison or send it to the customer service center to reapply the film.

3. The screen fails when operating a single software

Go to Settings - Apps & Permissions More Settings - App Management Apps - (All) - Find the Software - Clear Cache Data; Upgrade the software to the latest version, or uninstall and reinstall it.

4. When charging, the screen is not sensitive:

Use the original charger to charge the phone or change to a grounded socket to try charging again;

5. The screen fails due to insufficient running memory

One-click acceleration to clean up the background; Restart your phone.

6. If the mobile phone has static electricity and causes the screen to malfunction temporarily, it can be gently wiped with a damp soft cloth;

7. Data-induced screen failure: Go to Phone Settings - System Management More Settings - Backup & Reset Restore all settings in Factory Reset. This action doesn't erase the data from your phone, it restores all settings from your phone, including:

Set wallpapers, unlock styles, wifi, default programs, etc., and third-party software logged in the phone also need to be re-logged in.

8. Customer service center detection and processing (customer service center address: enter vivo official website vivo**app--my--outlet query or vivo official website web version--bottom down--service support--service network query--select provinces and cities to query the customer service center address.) ）

If the phone has a situation where the touch screen is not sensitive and malfunctions, it is recommended:

1.Check if the phone has a film, if there is a suggestion to cancel the screen film and try it.

2.If the touch screen of the mobile phone is completely malfunctioning, it is recommended that you restart the machine and observe it again.

3.Try to update the system version of your phone (Note: Please back up the data in your device before upgrading).

4.If it doesn't work, back up the data in your device (contacts, text messages, **, etc.) and try to restore factory settings.

If the problem persists after the above operation, it is recommended that you bring the machine, purchase invoice, and repair card to the local after-sales service center for testing.

How to deal with the insensitive screen of vivo mobile phone:

1. Confirm the ambient temperature.

If the ambient temperature of the mobile phone is too low, it may affect the touch screen effect, it is recommended to keep the mobile phone at 0 35 ambient temperature.

2. Mistakenly turn on the talkback mode in barrier-free.

If you enable the talkback mode, the touch mode will change, and a green frame will be displayed on the screen when touched. You can press and hold the volume up button + down button for 3 seconds at the same time to exit the talkback mode, or double click Settings - double click More Settings - Swipe to Accessibility with two fingers - Double click Accessibility - Double click to close Talkback.

3. One-click acceleration to clear background programs.

If there are too many background programs, or there are abnormal programs in the background that may affect the touch screen effect, it is recommended that you speed up or clean up background programs with one click before trying again.

Note: Please check if it is installed"One-click lock screen"class applications, some third-party"One-click lock screen"The software will conflict with the lock screen that comes with the system, resulting in random jumps, such as jumping to the lock screen, etc., it is recommended to uninstall the third party"One-click lock screen"and other types of software.

4. Whether there is liquid or stain on the finger or screen.

Liquid or stains on your fingers or screen will affect the sensitivity of the touchscreen, so it is recommended to clean it with a clean, dry cloth before trying again.

5. Check the film.

If you use a non-original film, it may affect the touch screen effect, so we recommend that you remove the film or go to the customer service center to reapply the film.

6. Replace the standard charger or data cable.

If you use a charger that does not come as standard, it may affect the phone's touch screen function while charging, so it is recommended that you use the standard charger and cable for charging.

7. Restart your phone.

Please restart your phone or force restart your phone to see if it returns to normal.

Force Restart Method:

Press and hold at the same time"Power button"+"Volume down key"More than 10 seconds.

8. Upgrade the system version.

The new version improves compatibility and stability, and can be viewed by upgrading the system.

9. Check whether it is a single software or all software in a fixed area The touch screen is not sensitive.

A single software is not sensitive to touch in this area: it is generally a reason for software incompatibility, it is recommended to go to the app store to upgrade the software, and at the same time feedback to the software customer service.

All software in the same position touch is not sensitive: it may be that the screen is malfunctioning, please bring the purchase voucher and mobile phone to the vivo customer service center for detection, customer service center address: enter the vivo official website vivo**app--my-service outlets or vivo official website web version--scroll bottom--service support--service outlets query--select provinces and cities to query the customer service center address.

It is recommended to contact ** in advance before going to avoid empty running, plan the itinerary reasonably, and travel safely.

If you are using a Huawei phone and the touch screen is partially malfunctioning, you can troubleshoot the problem by following the following steps:

1. If the ambient temperature of your mobile phone is too low, the touch screen may not be sensitive, which is affected by the physical characteristics of the screen device itself, it is recommended that you try to keep the mobile phone and tablet at 0 -35 ambient temperature.

2.If your phone's screen is dirty or has water stains, it may affect the screen touch sensitivity. It is recommended that you try it after wiping the screen clean;

3. If the screen has a film, it may be due to the protective film being too thick, which affects the touch sensitivity of the screen. We recommend that you replace a thinner third-party protective film or go to a Huawei Customer Service Center to replace an official protective film.

4. If your mobile phone is in normal use, the click of the whole screen is unresponsive and stuck, please press the power button and the volume up button at the same time to start the screen recording function, and then click the mobile phone operation, if there is a white circle on the screen finger click sliding position, it means that the touch screen of the mobile phone is working normally; If the screen recording function is not enabled, please press and hold the "Power Button" for more than 10 seconds to force the phone to restart, and the failure does not recur, then the problem is not touchscreen.

5. If the above methods still do not solve your problem, we recommend that you back up your important data in advance (QQ, WeChat and other third-party applications need to be backed up separately), and bring your phone, standard charger, data cable, and relevant purchase vouchers to a nearby Huawei customer service center for testing.

Customer Service Center.

Repair spare parts** inquiry.

Make an appointment for service.

It should have been broken, the touch screen partially failed, or for system reasons, restarting the phone can be recovered, and it can't be restarted, so you can only replace the touch screen.

What is the reason for the partial failure of the phone screen? Boss, the best way to do this is to go to the repair shop.

If you are using a Huawei phone and the touch screen is partially out of order, you can troubleshoot it by following the steps below:

1.If the ambient temperature of your phone is too low, the touch screen may malfunction, which is affected by the physical characteristics of the screen device itself, and it is recommended that you try to keep your phone at an ambient temperature of 0 -35.

2.If the problem persists, we recommend that you bring your phone to a Huawei Customer Service Center with your proof of purchase.

If you haven't backed up your data before, you're at risk of data loss when you detect it.

Phone screen failure? Don't be afraid, learn from me and use it for another two years.