What should I do if the customer repeatedly urges the order? What to do with the customer s expediti

If you want to solve the problem fundamentally, of course, the best way is to facilitate the order as soon as possible. Because credibility is very important in doing business, even in whatever you do. Find the root and key of the problem, solve it as soon as possible, do what you say, and don't give affirmative promises and answers if you can't do it, of course, this is considered from the perspective of long-term development.

Give the customer a reply, an explanation, even if it is to admit the mistake to the other party, or even apologize, if it is due to their own reasons that cause the customer to urge the order. You must not ignore it, or perfunctory, or even avoid the problem. Because in sales, the customer is God, and sales need means to maintain customers.

This is the so-called creation of demand or conditions.

In any case, you must give the customer a reasonable explanation.

Otherwise, it will affect the customer relationship and is not conducive to future maintenance. Whether it's an appropriate lie, or depending on the customer's personality, tell the truth, at least give the customer an explanation, and you must not avoid the problem. This is true for both development and maintenance.

Although in the sales the customer is God.

But sales need the means to maintain customers.

This is the so-called creation of demand or conditions.

In any case, you must give the customer a reasonable explanation.

Enough will affect the customer relationship and is not conducive to future maintenance.

Appropriate lies or the truth depending on the customer's character.

At the very least, give the customer an explanation, and you must not run away from the problem.

This is true for both development and maintenance.

Pro, for you to inquire about the customer expediting period can be based on the following points: 1. Stabilize the customer's mood and clarify the production process for the customer When the customer urges the goods and the company can not complete the delivery in advance, it is necessary for the foreign trade salesman to explain to the customer, through the detailed introduction of the company's production of goods, so that the customer understands that the production of products requires more complicated projects, including the purchase of raw materials, processing products are time-sensitive, plus the final inspection period, two lead bureaus, The production contract is a contract that must be signed between the foreign trade company and the customer, which involves all the relevant information of the product, including quantity, standards, etc., and of course, the delivery date of the important hail auspicious.

Summary. Then you need to stabilize the customer's mood and clarify the production process for the customerWhen the customer urges the goods and the company cannot complete the delivery in advance, it is necessary for the foreign trade salesman to explain to the customer, through a detailed introduction to the company's production of goods process, so that the customer understands that the production of products requires more complicated projects, including the purchase of raw materials, processing products are time-consuming, plus the final inspection period, if you want to ensure the quality of the product, the inspection is definitely indispensable, No one wants to sell a product with quality problems but can be remade within a controllable range, and finally give consumers a dissatisfied consumer experience, right? This is not good for suppliers and sellers, tell customers that there is a reason for slow delivery, premature shipments are more likely to have product quality problems, from the most fundamental and quality explanation, more so that customers can receive the preparation time of supply, if the customer still does not understand, perhaps the customer does not trust the foreign trade salesman enough, then at this time the salesman can entrust the factory colleagues to shoot some products of production **and**, so that the customer can rest assured and let him confirm that the product is indeed in production, I hope to help you.

How to professionally reply to customer delivery dates.

Then you need to stabilize the customer's mood and clarify the production process for the customerWhen the customer urges the goods and the company can not complete the early delivery normally, Huiqing needs the foreign trade salesman to explain to the customer, through a detailed introduction to the company's production of the process of judging the goods, so that the customer understands that the production of products requires more complicated engineering, including the purchase of raw materials, processing products are time-consuming, plus the final inspection period, if you want to ensure the quality of the product, the inspection is definitely indispensable, No one wants the products sold to have quality problems, but they can be remade within a controllable range, and finally give consumers a satisfactory consumer experience, right? This is not good for suppliers and sellers, tell customers that there is a reason for slow delivery, premature shipments are more likely to have product quality problems, from the most fundamental and quality explanation, more so that customers can receive the preparation time of supply, if the customer still does not understand, perhaps the customer does not trust the foreign trade salesman enough, then at this time the salesman can entrust the factory colleagues to shoot some products of production **and**, so that the customer can rest assured and let him confirm that the product is indeed in production, I hope to help you.

There is a delivery date, and I want to reply like this.

This kind of thing can't be directly urged, you can only do a relationship with customers, get acquainted with them, understand their needs in depth, understand the relevant situation (sometimes not only your family is talking to them), and when all kinds of situations are clear, their requirements can also be met, and it will come naturally.

Of course, it is not good to ask this question, you can only say that it is best to place an order before what date, so that you can arrange production and the like here, and if you do not place an order, you can't be in a hurry, but it will scare customers away, and you can't rush too much.

Think about how much we have paid to our customers, why haven't they been moved? Why exactly? Think about which aspects of yourself need to be improved, which angles are not taken into account, which factors are ignored, and so on;

Ask about the current situation of the guest. Grasp the customer's psychology, think about what the customer thinks, be anxious about the customer's urgency, worry about the customer's worry, you have to know what he is thinking, what is he worried about? What other concerns did he have;

Solve problems for customers, help customers do some things, be serious and responsible for customers, do practical and good things for customers, let customers feel your service, let him trust you, and let him feel that you are his most loyal, reliable and stable businessman;

We must always maintain high morale and a positive work attitude. If there is a problem, we have to analyze and solve it, and it is normal to have a problem, so wow! I just like challenges, it's fun, life is fun, it's like a game;

Conquer customers, carry forward the spirit of locust sucking blood, this spirit is not only reflected in working hours, but also in spare time, you must be patient, persevering, indomitable, and move customers with your persistence;

6.Got a claim? Panicked? Messed up? It is not necessary, what can be solved will be solved, and what cannot be avoided should be lightened, and the problem will be diluted and avoided. This requires you to be flexible;

7.For those hesitant and indecisive guests, at the appropriate time to "push and half", as soon as he shows the willingness to place an order, he will swallow the mountains and rivers with the momentum of anger, and get the customer in one go, so that the customer feels that there is an irresistible force. Of course, after receiving the order, you must do a good job in the service and product, otherwise it will be a one-shot deal;

8.Sometimes, don't tell all the details to the guest at the beginning of the process, and don't quote the lowest price at the beginning. Let the guest bargain and make him feel that you are giving the lowest ** he can squeeze**.

Of course, we must judge the situation, be alert and smart, and stop just right;

9.Properly brag about yourself, so that the guests feel that you are a ** businessman is very high-quality, not the kind of guerrilla who fights one shot for another. Guests hope that they can find a stable businessman, just as we hope to find a stable big customer.