How should a novice business promoter communicate with new and old customers?

When talking to customers, salespeople should be witty and dexterous, and their speech must be different from person to person, in line with the psychological needs of the other party, and win the favor of the other party. Only then will the ensuing conversation melt away.

It is very important for the salesman to explain the customer's personality, grasp the customer's psychology, and move people's hearts appropriately and promote the success of the transaction.

When the salesman talks to the customer, he should first understand the customer from the personality, get close to the customer emotionally, talk with the customer cordially, and strive to communicate with each other and have similar hobbies, so that the customer will naturally have a good impression.

If a salesperson wants to get close to customers, he must first grasp the psychology of customers, take the initiative to cater to the psychological changes of customers, and choose an appropriate way of dialogue, that is, "what to meet and what to say".

Speaking skills to avoid rejection by customers

1. Choose the right topic to start with.

The salesman is a stranger to the customer, and the first thing to take the initiative to approach the customer is to let the customer "open the door" for himself, and to break through the customer's psychological defense. The success of the first approach to the customer directly determines whether the transaction is completed or not. The salesperson should start with a suitable and popular topic, and should be respectful of the customer.

2. Strive for the goodwill of customers.

Generally speaking, there are many ways to win the favor of customers, and for customers, as long as they are properly complimented, they can open their hearts, after all, we live in a very unconfident social environment. It is difficult for some salesmen to compliment customers, not because the customer has nothing to compliment on, nor because the salesman is a fairly upright person, but because the salesman does not find the eye for beauty. To compliment a customer, you must find that the customer has something to compliment on; There must be such a place, but the salesman is not good at discovering it.

3. You must be prepared for rejection.

Sales pitch starts with rejection, and this is an immutable truth in the sales pitch world. The salesman must be prepared to be rejected, and do not hesitate when the customer's question is asked; Don't be shy about answering when convincing customers. Use facts and confidence to convince the other party and finally close the deal.

How to communicate with customers in novice sales is as follows:

1. Learn to listen to customers, only by learning to listen to customers, can we understand the customer's personality and the customer's internal needs from the conversation with the customer, and learning to listen is the first step to learn to chat.

2. Understand the needs of customers, some customers will not directly say their needs or dissatisfaction when they are interviewed, but Pei Xiangzhao is a salesperson, we must learn to understand the customer's words, and give interaction or explanation, so that the rent is an effective conversation.

3. Understand the psychology of the customer, between idle conversations, you must see through the customer's thoughts and understand the customer's psychology, so as to be able to better meet his needs with your products.

4. Avoid talking about customer privacy, sometimes, you think that the relationship with the customer is in place, and the customer talks to you about some private topics, but it must be noted that in front of business, the customer's privacy must not be exposed.

5. Chat calmly, only a calm chat mentality will not make customers feel that you are chatting with a purpose, and it is easy for customers to relax their vigilance, and they are naturally willing to talk to you more.

6. Confidently express your views, when customers raise some questions related to the product, you must not be nervous, confidently express your views, and present the advantages of the product to gain the trust of customers.