Hotel staff quality training, hotel staff training content

The content of the hotel staff training is as follows:1. Legal knowledge training.

Restaurant and bar servers should refuse to sell alcohol to guests who are about to get drunk. In some lawsuits, bars and restaurants are defendants because customers leave the bar drunk and have a car accident, which is called third-party liability. **Restaurant waiters with alcoholic beverages should be aware of the circumstances under which they should no longer sell alcoholic beverages to customers or encourage excessive drinking.

2. Courtesy training.

This is very important for the hospitality industry. Hilton Hotels & Resorts spends hundreds of thousands of dollars a year on employee training, which shows that they place special emphasis on the value of their employees' assets, and their advertising theme is: two Hilton servers for every two guests.

According to Hilton's training program, 93%* of hospitality management achievements are knowledge and skills, and 7% are knowledge and skills.

3. Security training.

Due to the continuous occurrence of robberies and thefts in the hotel, the hotel management has now placed special emphasis on training. It has been combined with safety training as a stand-alone training programme. In the past 70 years, safety has been the number one element of competition in the hotel industry, and each hotel has established a company-level safety committee to set safety rules and coordinate safety efforts.

4. Training for housekeepers.

1) If the guest room is rented out and the guest is not in the room, the door should be closed and a reminder card should be hung on the handle.

2) If the room is empty, the door should be left open when cleaning the room.

3) Cleaners are not allowed to use the radio and TV in the room.

4) When the waiter encounters a troublesome guest, avoid arguing with the customer.

5. Food hygiene training.

If the operator's hands are not clean, it is easy to cause bacterial infection if it comes into contact with food.

The content of the hotel staff training course is as follows:

The basic qualities of hotel management training employees include ideological quality, business quality, psychological quality, etc. In the daily hotel work, it can be embodied into rich hotel service knowledge, flexible service ability and warm and thoughtful service attitude.

If the hotel management staff can master the service knowledge of their position, they will be able to serve the guests with ease and thoughtfulness. Otherwise, it is easy to make mistakes and cause dissatisfaction among customers.

Rich knowledge can make the service come at will, so that the service required by the guest can be provided in a timely and proficient manner. The hotel can also provide more attentive service to more guests due to the greatly improved efficiency.

Rich service knowledge can eliminate the uncertain aspects of service to a large extent, so that hotel management staff can be more targeted in service and reduce the error rate. If the hotel management staff can introduce the local transportation, tourism, food and other aspects to the guests more familiarly, so that the guests have a clearer understanding of the environment, the guests' satisfaction with the hotel will naturally increase.

In order to serve guests well and make them feel at home, hotel management staff must have a wealth of cultural knowledge, including historical knowledge, geographical knowledge, international knowledge, language knowledge, etc. In this way, the hotel management staff can shape the service role corresponding to the background of the guest when facing different guests, and communicate well with the guests.

In addition to learning knowledge from books in their spare time, hotel management staff can also accumulate knowledge in the usual reception of guests; At the same time, hotels should also conduct targeted training.

Summary. Dear, hello, I am glad to answer for you, you can effectively carry out the training of hotel staff in this way: on-the-job learning and on-the-job learning, in the hotel training of front-line staff, is the most commonly used, because for the housekeeping department, restaurant department, security department, front office department, these hotel front-line departments, the training effect of practical drills is better.

How to effectively train hotel staff?

Dear, hello, I am glad to answer for you, you can effectively carry out the training of hotel staff in this way: on-the-job learning and on-the-job learning, in the hotel training of front-line staff, is the most commonly used, because for the housekeeping department, restaurant department, security department, front office department, these hotel front-line departments, the training effect of practical drills is better.

Although it is beneficial for them to learn the management experience of other hotels, after the hotel staff have a real comparative experience, the gap between the operating conditions of different hotels and the gap in the development future will make these employees feel confused about their own development in the future. Confusion will reduce the enthusiasm of hotel staff, in this regard, the hotel can help and encourage employees to carry out career planning, and even provide some psychological counseling help. This allows employees to establish a clearer vision for the future and better engage in their work.

The training work of the hotel is also a system, which is composed of many links, each link is very important, as a trainer must be clear about its general framework, that is, the hotel job training plan also includes "5WLH", that is: 1. Training purpose: determine its purpose by training needs to meet the needs, the more detailed the purpose here, the more specific, the more feasible, the better the measurability.

2. Trainees and trainees: that is, to whom do the training? Who is it for?

Determine that training must be arranged in a good way to ensure that every employee can receive training. 5. Training location: where to train.

6. Training method: confirm the training method.