How should a store manager manage employees? There are also daily reports and how to do operations

Store management, especially chain store management, we are generally divided into three parts of management.

1. Store image management.

2. Store operation management.

3. Store sales management.

Let's take a look at the content contained in these major management items:

1. Store image management, including site selection, store decoration, store environment construction, product display and maintenance, and store staff image management;

2. Store operation management, including the management of people, finance, goods (that is, vehicles) and systems;

3. Store sales management. Including promotion, sales, account management.

Then, for the question of "how to manage", we have the following steps:

1. Figure out what needs to be managed. Make a list of all the details and details that need to be managed;

2. Merge work items, work of the same type and place, and arrange the same person or team to complete it;

3. Set up a standardized "Work Instruction". Such as "Store Staff Service Specification", "Store Cleaning Specification", "Sales Speech Specification" and so on. Standardize all detailed work.

4. Set up inspectors. Arrange inspection methods and inspection cycles, and conduct in-process or post-process inspections;

5. If the above parts are completed, the next step is to set the assessment indicators. Set the most critical details and set completion rate indicators. For example, the sales completion rate, such as the "Store Staff Service Specification" assessment compliance rate. Then everyone's salary is linked to the assessment index.

Almost. That's about the structure. It's already very complicated and lengthy. We hope you read it through.

If you think my answer is okay, please take it. Thank you.

First of all, you have to let your employees obey you, as a strategist to absorb the opinions of others, you have to be a role model, a leader, and make them feel that you are on the same front with them everywhere.

Let it make money, and everyone will live happily.

Store manager tips for managing their own team:

1. Authorization. 1) Authorization reason: Authorization is the need of the store manager to grasp the overall situation. Empowerment is a shortcut to the rapid growth of store associates. Delegation is one of the ways to motivate store employees.

2) The principle of authorization: appropriate authorization, full communication authorization, trust, corresponding rights and responsibilities, and purposeful authorization (3) How to authorize: select the work that needs to be authorized, and select the clerk who can do the work.

2. Incentive. 1) Motivational behavior: solve practical problems, love to use your brain, put forward practical opinions on work, have the courage to take risks, the quantity and quality of work beyond your imagination, and resolute execution.

2) The quality of motivation: the spirit of unity and cooperation, the sense of responsibility for the work and customers, the spirit of dedication in obscurity, strict organizational discipline, good professional ethics, tenacity of work, etc.

3) Means of Incentives:

Salary incentives, bonus incentives, prize incentives, development space incentives, competition incentives, care incentives, role model incentives, sharing incentives, reverse incentives, and authorization incentives.

3. Criticism. 1) The starting point and motivation of criticism: persuade employees and help them correct their mistakes in a critical way. Achieve the effect of "unity, criticism, and unity".

2) Criticism of how to achieve results:

Before criticizing, it is necessary to dig deep into the investigation and find out the essence of the error. Distinguish between subjective and objective factors. Ensuring justice is not divorced from reality.

Use appropriate criticism. Start by doing a self-examination. Propose suggestions for improvement and timing.

Criticism is followed by encouragement.

3) Different ways to criticize different objects:

Discussion criticism is used for short-tempered, introverted, complaining, and stubborn employees; direct criticism is used for frank and straightforward personalities and cheerful personalities; gradual criticism is used for people with strong self-esteem, vanity, and dependence; prompt criticism is used for people who are flexible, competitive, quick to react, and receptive; soft and encouraging one-on-one criticism is used for people who are weak and have low self-esteem, and sincere criticism is used for cunning people.

Answer: Store manager is the name of a manager who is appointed by a chain enterprise to manage a single store, or it can be the title of the owner of an independent store, which is a new word in the tide of commodity economy. Understand the full set of legal system to abide by and have the ability to protect all the legal rights of the store, and as a store manager, you need to have a high management ability, only in this way can you ensure the normal operation of the entire store, and the object of the store manager's management is his own employees.

1. Get close to employees and keep in touch.

A store manager who can't get a feel for his employees is not a good store manager. As a store manager, if you want to manage your employees well, you should first maintain close contact and good relationship with your employees, and only in this way will your employees obey the management and follow the arrangement. If as a store manager, you usually don't care about the staff, then the staff will only have a strange feeling about you, and will not communicate too much with you, and will not willingly obey the management, then the operation of the store will become very difficult, so as a store manager, the first thing to do is to get close to the staff and keep in touch with the staff.

Everyone is emotional, they like to be taken seriously and positively affirmed, and employees are like this, as the store manager, we must actively affirm the staff to the store, and give certain encouragement, when the staff encounters difficulties, we must actively help them overcome difficulties, with their hearts to touch, only in this way, the staff will be convinced to pay for the entire store, the store manager can do a good job!

Everyone's personality is different, and the way of dealing with problems is completely different, so if the store manager wants to manage his employees, he must know how to make good use of people, according to the different personalities of each employee and different attitudes towards problems, reasonably communicate with each employee individually, and understand the strengths and weaknesses of each employee. For example, you can put some employees who are usually willing to communicate in sales positions, and put employees who are usually more introverted and not good at communication in the background. Only in this way can the store manager maximize everyone's strengths, develop their strengths and avoid weaknesses, and form a good management model.

How to manage employees well is a kind of knowledge, not only need to master the above skills, but also combine the characteristics of the store itself to deal with it flexibly, so as to ensure the normal and smooth operation of their store!

His tasks are arduous, and in a nutshell, he is to achieve the company's business goals and implement effective work plans. So how to accomplish the business goals set by the company and implement an effective work plan, it is necessary for the store manager to break down the goals and start from managing the daily business activities. Business activities are the actions of making a repetitive cycle of planning, implementation, and summarization.

In fact, the business activities of a store, whether calculated on a monthly, quarterly or annual basis, should follow the procedures of planning, implementation, and summary. In this process, the store manager must have a certain management ability and learn to use "people" and "numbers" to manage.

Manage with "people".

Management, simply put, is to get people to do what you want to do well. In the process of store management, the store manager needs more partners to assist in the work, do the job better, and at the same time inspire the spirit of ownership of the team members. In this link, the store manager should pay attention to:

It is necessary to give both rights to subordinates and clear responsibilities. On the one hand, let the subordinates give full play to the tasks assigned, and on the other hand, supervise the process, give the subordinates guidance, training, and give full play to the role and potential of people. Don't do everything yourself.

Manage with "numbers".

The use of "digital" management is to guide and evaluate the daily management of the store according to the number decomposed by the store's goals. Stores can also set certain standards for various types of times. For example:

The standard time allocation requires employees to spend 60% of their working hours on sales, 28% on non-sales activities, 5% on idle time, and 7% of their time outside the sales premises. Any deviations from these standard times should be made aware and, if necessary, corrective action should be taken. In the process of store management, management is a comprehensive process.

Management tools should also be flexible in adopting different approaches according to actual needs.

Organized, good time management skills, and emotional management skills.

The work of a store manager is very complex, so it needs to be well organized to ensure that all the work of the store can be carried out in an orderly manner; You need to effectively manage your time and ensure work efficiency; It is also necessary to manage one's emotions effectively to actively cope with the pressure of work and performance, and to maintain a good state and atmosphere for the whole team.

I think you want your employees to have a sense of happiness, not just RMB. Just like that Suning, employees are willing to work overtime without getting overtime pay. As long as he is happy with you, the salary is secondary, and don't make people feel psychologically unbalanced.

You can have a good relationship with them, and it is always easy to talk about it.

Establish an enterprise employee management system.

and performance appraisal system.

What you need is not a solution, what you need is to improve, and employees always want to see that the boss they follow is a promising boss.

Even if you have a contract in hand, if you don't pay the salary, people will leave, and they can even sue you, and it is very inappropriate to always look at the problem on someone else.

First, you need to improve your personality charm, people with personality charm, others are not willing to leave you Second, you need to strengthen your communication training, express a lot of ideas Third, you need to strengthen the business, first make money, and then distribute the fourth, even if it is difficult, don't owe wages, be a boss, and employees will follow you!

If it were me, I would rather spend more money to hire a master with some experience than such a self-righteous and selfish young man.

If it's not doing well, have you tried to figure out why? Is it the same when you're in the store as if you're not there? What are the differences between peers and what are customer needs? These are all things to know.

To lead a team well, it is necessary to trust more than 90% of each team member, but also to face the changes of each day with a good attitude, and the most important thing is to make yourself and the team members work in a happy environment (which can improve work efficiency).

To be a good manager of a team to lead by example, learn a variety of techniques, take the lead, take the lead, can help subordinates solve any problems, improve their own work ability, treat everything fairly and justly, deal with problems must be on the right thing not people, engage in more collective activities, care about the work and life of employees, so that employees are at home in the factory, and the relationship between superiors and subordinates can be done at work is a good friend of the manager after work, and is a capable manager, in order to get along better with employees, in order to manage employees well, Personally, I think, first, psychological warfare, you have to convince them psychologically to you, so that they can be most loyal to you, which can start from their money and personal development planning, and then follow what you can get, such as more powerful sales ability or get something, so that he is dead set on the team. (The highest level of management is to let employees work automatically).

Second, get to know your team members so that they can reach their full potential.

Third, the supervisor is not an official, but a person who guides others to do things well, so the supervisor is not a person who has to do everything. Since he is not an official, he cannot have the mentality of "official university asking about the great", and a high title does not necessarily mean that he is strong, and he is worthy of the name of Allah.

Fourth, it is necessary to create a sense of distance and closeness with subordinates, and not too buddy, which is not conducive to management.

As a store manager: 1. Selection - Employment.

2.Principle.

3.Fairness and justice.

4.Listening-communication skills.

5. Empathy.

6.subjective consciousness;

7.Requirements: "Yourself, Employees. Thing. 》

8.Will: Redface - blackface.

9.Move people with emotion: convince people with reason:

10. Not a humorous person: You won't be a good manager.

11.Managers. There are two principles for managing employees.

The first is to see if there is a problem with the employee's thinking: or if there is a problem with the ability: re-targeted training of communication success = experience process + failure courage + summary is the mother of success + self-management + positive influence + driving force + execution strength + creativity.

Some things you have to take the lead to do first, so as to prove that you have the strength, then the people below can not disagree with you, as a leader, and so that employees can listen to you, you only need to guide the work in front of the work, communicate with employees more, more new sales methods, more new sales policies, and everyone will be happier when there is performance.

1. Reasonably allocate small members and assign performance targets in place.

2. Make a work plan for the whole month and lead employees to complete the monthly goals.

3. Train employees every week, conduct necessary examinations after the end, and assess employees.

4. Hold a discussion every week according to the performance of employees, encourage good performance, and help analyze problems with poor performance, and deal with incompetent retirement.

5. Carry out in-store business competitions to motivate employees to improve performance.

6. Conduct market research on competitors and come up with countermeasures.

7. Inspect and supervise the hygiene and broker dress in the store, and implement the company's rules and regulations.

How to arrange employees reasonably

1. Personnel recruitment.

The store should ensure that the staff is sufficient, the task is carried out, and the task is all pressed on the other personnel in a group as soon as the old employees leave, so the store manager must formulate a recruitment plan and process, and recruit excellent talents within a certain period of time to ensure the adequacy and perfection of the personnel, and will not let the business decline due to personnel reasons.

2. Retain old employees.

The cost of recruiting new employees is several times more than the cost of retaining an old employee, so as a store manager, you should always care about your employees, so that they can have a platform for free progress and self-play in the store, and bring better value to the intermediary company.

3. Staff training.

For employees, work is not only a place to work hard but also a place to learn and improve, so every week, every month to staff to carry out a certain training, for them is a great benefit is also an opportunity to improve their ability, for the intermediary company is an excellent staff training, but also help to improve the performance of the store, so the store manager to organize staff training.

More channels of communication with employees

1. Morning meeting. In the morning meeting, you can set goals for employees, encourage and summarize the performance of recent employees, and let excellent employees share their experiences with everyone, so that you can interact with everyone and grasp everyone's performance.

2. Evening party. Sales summaries, personal performance reviews, and relaxed chat experiences with employees.

3. During meals.

You can have dinner with employees, chat about daily performance, etc., to further understand the needs and work feelings of employees, and at the same time get closer to employees.

4. When cleaning.

When employees go to clean, the store manager should also have the responsibility of cleaning, work together with everyone, and bear together, so that the hearts of employees are also together, and the mentality is relatively relaxed when cleaning, and you can talk more with employees.

5. Dinner. If the employee has good performance, he can lead the employee to have more dinners, which can be regarded as an incentive for the employee and a good way to shorten the distance with the employee.