What are some tips for cashiers? How does the cashier work

Job Skills Tips:

01Various settlement capabilitiesThe payment method that customers need to carry out when purchasing things.

It is different, some like to settle in cash, some like to swipe cards, and some like to pay with WeChat or Alipay. If you don't know these settlement methods and don't have the skills, it will be difficult to carry out the work well.

02Be a good cashier for bagging services.

Naturally, it is necessary to provide customers with bagging services, and the size and number of bags are selected according to the amount of items purchased by customers; Choose the right bag or box for packaging and ...... according to the variety of items purchased by the customerIn addition, it is necessary to consult the customer if they need a bag, and help the customer to pack the items into the bag. These skills are all important to master.

03Do a good job of standbyIf there are not many customers in the supermarket at that time, and the cashier has free time, you must do a good job of standby service at this time, such as standing.

Stand up and pay attention to your image; In addition, you should also prepare all kinds of cash change, so that when there are customers who have no loose money to buy items, you can find them at any time and not let customers wait for a long time; At the same time, keep smiling while on standby and wait for customers to arrive.

Service Skills Tips:

01 Always smile No matter whether the customer's attitude is amiable or hateful, you must smile at each other with a friendly attitude, which is a kind of self-cultivation that cashiers must spar with. This basic quality cannot be lost, so on weekdays, cashiers should practice their standard smile in front of the mirror, and strive to work with a smile on top of it at all times. 

02 Deal with the changeable customers every day is complex and changeable, so the cashier's coping skills are very important, for some customers to buy the goods that do not expect, you can suggest that the other party try to try to change the brand; For customers who complain, if they really can't figure it out, they should give feedback to their superiors in time, and it is better to find leaders on the spot to help answer customers' questions. 

03 Avoid service taboosIf you don't respond appropriately to customers and violate some service taboos, it is very likely to bring losses to the supermarket. Therefore, once the cashier finds that the customer reflects that the **Peugeot does not match the actual situation, or the product standard does not match the content, or the customer is not satisfied with your service, please do not directly deal with the customer, try to answer the customer's questions politely and thoughtfully, help them solve the problem seriously, and remember to do a good job of service.

When the cashier collects money, how to avoid mistakes, first of all, when taking the customer's money, must be clear. It is best to directly say how much money was collected from the customer at the same time as collecting the money, and then directly say how much money was found when looking for money. The self-questioning and self-answering cashier method actually seems to be relatively boring, which is very helpful and can effectively reduce the error of collecting money.

When cashiers collect money, they can't just use their own subjective judgment to judge the authenticity of banknotes, and it is also important to pass the money detector. If the customer gets the money back on the way to payment, they will have to check the money again before putting it into the detector anyway. When you are looking for money, you may need to be foolproof, and the loss of finding the wrong money is borne by the cashier himself.

Guaranteeing maximum consumer satisfaction is a key issue. 1 Regardless of the reason for the error, the cashier should politely apologize to the consumer, "sorry for the trouble", "sorry for the delay", "please bear with me" and other polite words can resolve any dissatisfaction in the consumer's mind, and then start to solve the problem; 2 The reason for the error is that when the cashier calls more, he should politely ask the customer if he is willing to increase the purchase of the product, and if the customer is unwilling, he should delete the cashier and settle the product and scan it again. If the cashier settlement document has been typed and the relevant person in charge is found to supervise, the wrong bill should be immediately recovered, modified, and a correct settlement document should be re-typed to the customer.

3. If the customer does not have enough cash to pay for the goods that have been scanned, the customer should be advised to return the insufficient part of the goods with a tactful and smiling attitude, and must not treat the customer coldly at this time; If the customer expresses his willingness to go back and get the cash back to make up the top-up, he must keep the goods selected by the customer and collect them after completing the settlement. 4. If the customer insists on buying the product because the barcode is not clear and there is no article number, and the customer insists on buying the product, he should ask the loss prevention officer or other staff to assist in solving the problem in time and apologize to the customer again. 5 When the customer remembers to make up the selection of goods in the cashier, observe the amount in front of the cashier, and when it is long, it is recommended that the customer pay the current payment first, and temporarily collect it in the insurance office for safekeeping, which should not be too much.

2) Cashier's common service skills Cashiers have to face different customers every day, to face many new situations and new problems, how to properly solve problems when they occur, is a concentrated embodiment of the cashier's business quality, the following introduces some common situation handling skills: 1 When customers ask whether the goods are fresh, they should tell the customer with a positive attitude: "You can rest assured, we are absolutely responsible for your health."

2 When customers can't buy a product, they should give corresponding advice: "I'm sorry, can you try a different brand?" 3 When you don't have enough change, you should say to your customer:

I'm sorry, please wait a moment, please bear with me for the inconvenience. 4 When the customer asks about the ** product, while dictating the introduction, he takes out the promotional materials and hands to the customer, and says, "You can take a look at the detailed description above at your convenience."

5. When you encounter a complaint from a customer, you should first listen carefully to the customer's opinion and give an explanation accordingly. If you can't solve it yourself, you can say to the customer, "I will report your valuable opinions to the store manager carefully, these are common and often encountered."

Cashier check trilogy: i.e. before checkout - during checkout - after checkout.

1) Before checkout.

When a customer goes to the checkout counter, after greeting them with polite language, check if there are any items that have not been left at the checkout counter, and politely remind the customer to remove the clothes for inspection.

2) Checkout.

During the checkout process for customers, unpack and inspect products that are not in good packaging or that can be used to hide other items. Also check the name, amount, and weight of the product for abnormalities.

3) After checkout.

When the checkout process is over, you should be proactive in helping customers put their purchases in their shopping bags, and at the same time do another check to see if there are any new items that customers have purchased near the checkout line during the checkout process (this happens to children).

Here are a few tips for cashiers. First, collect the money clearly, and check the real money and fake money.

Second, change should be clear and not wrong.

Third, the operation should be calculated correctly to prevent the amount from being calculated incorrectly.

Third, keep abreast of activities to prevent mistakes.

Fourth, the handover should be clear and immediate, and the handover should be made on the same day, and the unfinished matters should be explained.

Fifth, actively do a good job of cooperating, colleagues remind each other, and achieve these conditions, in order to really do a good job of cashier.

Summary. The steps for the cashier are as follows:1

Open the cash register and authenticate by entering your password or using fingerprint recognition, etc. 2.Place the item at the cash register and enter the item information into the cash register using a scanner or manually entering the item barcode.

3.Confirm the product information and **, enter the number of products, and calculate the total price. 4.

Customers can accept payment, and you can use cash, credit card, Alipay, WeChat and other payment methods. 5.According to the customer's payment method, carry out corresponding operations, such as change, card swiping, code scanning, etc.

6.Print receipts or send electronic receipts to show customers information such as product and ** information, as well as payment methods and change. 7.

Place the product in a bag and hand it over to the customer. 8.Close the cash register, empty the transaction history, and prepare for the next transaction.

The steps for the cashier are as follows:1Open the cash register and authenticate by entering your password or using fingerprint recognition, etc.

2.Place the item at the cash register and enter the item information into the cash register using a scanner or manually entering the item barcode. 3.

Confirm the product information and **, enter the number of products, and calculate the total price. 4.Customers can accept payment, and you can use cash, credit card, Alipay, WeChat and other payment methods.

5.According to the customer's payment method, carry out corresponding operations, such as change, card swiping, code scanning, etc. 6.

Print receipts or send electronic receipts to show customers information such as product and ** information, as well as payment methods and change. 7.Place the product in a bag and hand it over to the customer.

8.Close the cash register, empty the transaction history, and roll around to get ready for the next transaction.

Follow the prompts.

The discount receivable on the order is 20, I mistakenly wrote it as 10, and then I found someone else 12, can I match this account at night?

According to the information you received from the cave hand, you mistakenly wrote the amount received, the correct amount should be 20 yuan, and you asked someone else to give 12 yuan, which is correct. Therefore, your account is prepared correctly and can be reconciled at night.

As long as the account is fine, it can be corrected.

I can match it. Only the last money is right.

Just explain it to your boss.

I think there are a lot of cashier's tips, and mastering these tips is more conducive to having excellent work performance in their own positions and making their job skills more proficient.

First of all, the cashier should master the identification of genuine and counterfeit money, only in this way will there be no mistakes in the cashier, and the problems on the coins will be found in time.

The second is that when the cashier, if there is a large amount of cash transactions, it is necessary to be flexible and proficient in counting banknotes, skilled in counting money, which is the most basic operation of a cashier.

Finally, the cashier should be polite and serviceable, so as to increase his affinity, and it is also a good service expression for customers.

Cashier tips are:

1. After scanning a product, the cashier should look at the screen to check whether it is consistent.

2. Pocket cash should include banknotes and coins of various denominations, the amount of which can be determined according to the rules of business, and the daily pocket money of each cash register should be the same.

3. The cashier should check whether the petty cash is sufficient at any time during the business process, and should notify the cashier supervisor in time to exchange it when it is found to be insufficient. Do not shout when you are low on petty cash, do not exchange with other cashiers, and do not refuse cashier service because of insufficient petty cash.

What are the tips for cashiers: Based on the experience of Benmeow Meow over the years: the cashier should be fast and accurate!

You also need to know how to quickly recognize real and fake coins! In addition to this, you must be polite and use proper language! Neither too much nor too little!

Cashiers should smile and use polite language during the cashier process.

As an important gateway to a store, cashiers often use polite language to give customers a sense that the quality of your store is very high, so that customer satisfaction is high.

02 In the process of cashiering, it is recommended that cashiers should do a good job of checking money to avoid receiving fake money. This is also very important, because if you receive fake money, you have to pay the company yourself. Therefore, when you collect money, you must be optimistic about the authenticity of the money.

03 In the process of cashiering, the cashier's mentality should be good and not in a hurry, so as to avoid finding the wrong money in a panic. Because the money is wrong, you have to advance the money yourself.

04 In the cashier process, as a cashier, you must have a high professional ethics, and you can't fill your own pockets and take the company's money for yourself. This is also not allowed.

05 In terms of dress, I think that as a cashier, I should wear light makeup, do not wear gold jewelry nails, nails should not be too long, and my clothes should be clean and tidy.

If the cashier wants to do a good job, he must first work quickly, and his eyes and hands should be coordinated, especially for the food he sells. The label on your food should match so that it can be better verified. Whether the goods are similar.

No matter how busy you are in the cashier, you must ensure that the amount entered into the cashier software is accurate, and you must estimate the amount of change in your heart to avoid obvious mistakes.

The problem is that the cashier has many skills, such as memorizing the number of each product, so that he can charge faster and will not make customers complain because of the long waiting time. Secondly, the cashier must keep a detailed record of the money he receives.

I think the cashier's tricks must be mastered. The awareness of real and fake coins, and secondly, when there are not many customers, the leisure time must be done well. Standby service, for example, it is good to pay attention to your own image, and prepare all kinds of cash change.

In this way, if there is a customer who has no loose money, you can find it at any time when shopping, so that the customer will not have to wait for a long time. At the same time, keep smiling, the arrival of modern customers.