If you come across a bad pitch, how do you say no?

What to do if you encounter a customer rejection in sales.

It's not uncommon for a salesman to be rejected by a customer. If no one ever gets rejected by a client, there is no need to study the art of sales pitch as an important branch of marketing. So, what should you do if you encounter customer rejection in sales?

The following is an analysis of the solutions and reasons for customer rejection in sales compiled by Chengdu Carnegie Eloquence School for you.

In fact, it is normal for customers to refuse to sell goods and services to their doorstep as a sign of psychological defensiveness. There are several reasons for this defensive mentality of customers:

First, the liquidity of door-to-door sales increases the distrust of customers, who are often worried that once they are deceived, it will be difficult to solve it.

Second, I think that the goods sold at the door must not be good goods, as the saying goes, "the fragrance of wine is not afraid of deep alleys", if it is a good product, are you afraid that it will not be sold? It's a kind of reverse thinking about selling services.

Third, the choice of door-to-door sales products to general customers is relatively small, and it is difficult for customers to choose the right products by comparing a variety of different brands of goods.

In the above situation, if the salesman implements a forced sales pitch, it will cause disgust and dissatisfaction among customers. Therefore, when encountering this kind of customer rejection, the salesman should be calm and not easily show any disappointed expression. So to speak:

This is my business card, I'll come back another day. I'm really sorry to bother you today. "If you have promotional materials on hand, you can also leave some for customers to let them know about the product.

This is a kind of "self-level" performance, and customers often feel the politeness of the salesman, at least not obviously disgusted, which lays the foundation for future contact.

Some customers saw the salesman come to the door and were about to refuse, but then they thought: Anyway, there is nothing to do now, so you might as well listen to what he has to say and then refuse. If this situation is encountered, the salesman should immediately seize the opportunity, do not rush to sell the goods, but use a relaxed and peaceful attitude and greeting language to reduce the customer's defensive psychology and relieve the customer's nervousness.

When introducing the product, you should adopt the mentality that the customer may wish to listen to it, indicating that it is only a general introduction, and does not require the customer to buy it, at least it can explain that it is not a sales promotion for the sake of selling. This method often makes the customer's attitude of wanting to listen to it and then refusing to lose its basis, thus eliminating the tension that cannot be generated by the buying and selling transaction, so that the customer can treat the product more objectively and actually prepare for the purchase.

You can immediately ask the other party if they have bought insurance, you said that your company has recently launched a very preferential insurance**, don't be in a hurry to go, I will talk to you slowly.

Since you know that he is a salesman, of course the miserable sales are also fake, just hang up.

You buy a product, but the salesperson intentionally or unintentionally asks you to buy more, how to refuse.

When the salesperson tries to sell the product again, if you don't need the product, you should decisively refuse and not be influenced by the salesperson. Here are the steps and methods to reject a salesperson:1

Explicit refusal: Tell the salesperson directly and politely that you don't need the product, and make it clear that you refuse to buy. 2.

Techniques for saying "no": Use an affirmative and decisive tone of the salesperson's pitch, such as "I don't really need this product." Feng shouted, "I haven't considered buying this product yet."

Wait. 3.Tactfully refused:

You can use a tactful way to turn down a salesperson, such as "Now is not a good time to buy this product." I need to think again. Wait.

4.Keep the conversation short: Minimize the amount of time you spend with your salesperson to let them know that you don't want to buy.

5.Firm refusal: No matter what reason the salesperson uses to convince you, firmly refuse and don't let yourself regret it.

When communicating with salespeople, you should pay attention to your emotions and tone of voice, and do not allow yourself to be overly angry or insulting. At the same time, we must also actively protect our own rights and interests and avoid the occurrence of problems such as "unspoken rules".