What should I do if the factory finds that the goods are unqualified and asks for a refund, but the

Since there is a problem with the goods you received, then you need to upload your problem points, so that you can apply for a refund with sufficient evidence.

1) Enter"Ali Assistant"-"Transaction management"-"I want to purchase"-"Items that have been bought", find the transaction that needs to be refunded, and click on the back"Refunds"Link.

2) Enter Alipay's refund page, fill in the refund information, and apply for a refund.

3) On the page, you can see the transaction timeout reminder. Generally, if the buyer bears the freight, if the buyer chooses express delivery when the transaction is created, the system will automatically pay for the goods within 10 days by default after the seller delivers the goods. This time reminder must be paid attention to.

4) Click on the refund and select (received the goods, but ask for a refund) Note: Please do not choose this item if you have not received the goods, no matter what reason the other party has, do not choose this, so as not to be deceived!

5) Note that after clicking on the next step, you will choose not to return the product, there is a I am willing to pay *** yuan to the seller This operation, you need to fill in how much money you need to pay to the seller, for example, your goods are a total of 25 yuan, and now negotiate 20 yuan to the seller, then you fill in 20 yuan, and the seller will pay the seller 20 yuan after confirmation, and refund 5 yuan to the buyer. If you ask for a full refund, you don't need to give the seller money to fill in 0! Then fill in the refund instructions, enter your Alipay account payment password, and apply for a refund immediately.

6) At this time, the refund status is waiting for the seller's confirmation.

7) At this time, the buyer should pay attention to the fact that if the refund is revoked, the payment will be paid to the seller.

8) Sellers can see that they have 15 days to process the refund agreement. If it expires, a refund will be made to the buyer.

9) The seller can check the refund agreement, and now the refund status is: the buyer has received the goods, no need to return the goods. In this case, if the seller agrees to the refund agreement, the refund request will take effect immediately and the relevant money will be refunded to the buyer.

If the refund status is: the buyer has received the goods and needs to return the goods, in this case, the seller agrees to the refund agreement, and the buyer is asked to go through the return process.

10) The seller has two options at this time, one is to agree to the buyer's refund application agreement, and the other is to reject the buyer's refund application agreement.

11) There will also be a prompt when the seller agrees"Once the refund is confirmed, the relevant payment will be understood to be refunded to the buyer"Please proceed with caution!

12) The seller agrees to the buyer's refund application agreement and the refund is successful.

Consult with a lawyer about the matter and go through the legal process.

Legal analysis: If the product is unqualified, you can request to cancel the contract and refund the payment, and it is recommended to negotiate and deal with it, and if the negotiation fails, you can sue the court.

Legal basis: "Law of the People's Republic of China on the Protection of Consumer Rights and Interests" Article 55: Where proprietors commit fraud in providing goods or services, they shall increase compensation for the losses they have suffered in accordance with consumers' requests, and the amount of increased compensation is three times the price of the goods purchased by the consumers or the cost of receiving services; Where the amount of increased compensation is less than 500 RMB, it is 500 RMB. Where the law provides otherwise, follow those provisions.

Product Quality Law of the People's Republic of China Article 40 If the product sold has any of the following circumstances, the seller shall be responsible for repairing, replacing and returning the product; If losses are caused to consumers who purchase the products, the seller shall compensate for the losses:

1) It does not have the performance that the product should have and has not been explained in advance; (2) Failure to comply with the product or its packaging on the product or its packaging; (3) It does not conform to the quality conditions indicated by product descriptions, physical samples, etc. If the seller is responsible for repairing, replacing, returning the goods, or compensating for losses in accordance with the provisions of the preceding paragraph, and it is the responsibility of the producer or the responsibility of other sellers who provide products to the seller (hereinafter referred to as the supplier), the seller has the right to recover from the producer or supplier. Where the seller fails to repair, replace, return or compensate for losses in accordance with the provisions of the first paragraph, the market regulation department is to order corrections.

If there are different provisions in the sales contract or contract concluded between producers, sellers, or producers and sellers, the parties to the contract shall execute them in accordance with the provisions of the contract.

Legal Analysis: It is illegal for buyers to refund without returning. The seller can negotiate with the buyer, and if the negotiation fails, he can file a lawsuit with the people's court.

Legal basis: Article 577 of the Civil Code of the People's Republic of China: If one of the parties fails to perform its contractual obligations or the performance of its contractual obligations does not conform to the agreement, it shall bear the liability for breach of contract such as continuing to perform, taking remedial measures, or compensating for losses.

Legal analysis: the product sells well, and everyone will not care about returns. That is to say, it is possible that your ** product is either difficult to open the sales market, or the ability of the person to do the market is not enough.

Now the manufacturer is willing to make some adjustments in the ** policy to comfort you, you can seize this opportunity, and then communicate and negotiate with the manufacturer, and then strive to see if you can meet your return and refund requirements, if you really can't, you can only talk to the manufacturer about other preferential conditions. No matter what preferential policies the manufacturer gives you, you will eventually sell the product, which is the most fundamental.

Legal basis: Article 11 of the Measures for the Administration of Food Hygiene Licenses Any unit or individual engaged in food production and business activities applying for a health license shall comply with the requirements of the corresponding food hygiene laws, regulations, rules, standards and norms, and have the conditions suitable for its food production and business activities.

What should I do if the goods that are returned to the goods that do not meet the quality of the goods and the other party does not return the money for a long time?

What should I do if the goods that are returned to the other party are not of any quality, and the other party does not return the money? Hello! According to the provisions of the "Product Quality Law", if the product sold by the seller has general quality problems, it shall bear the responsibility for product quality, and the seller shall be responsible for repairing, replacing and returning the goods; If losses are caused to consumers who purchase the products, the seller shall compensate for the losses:

1.Repair. Although the product has quality problems, but it can meet the quality standards after repair, the consumer can ask the seller to repair it.

2.Replacement. If the product has quality problems, but it still cannot meet the quality standards through repair, it can be replaced.

3.Return. If there is a serious product quality problem that is difficult to repair, or due to the delay in repair and replacement time, the consumer no longer needs the product, and has the right to request the return of the product.

4.Compensation for damages. If the product is seriously damaged or lost due to unqualified quality, cannot be repaired, replaced or returned, and causes losses to consumers, it can claim compensation for losses.

In addition, according to the provisions of the "Combined Command and Hardship Law", due to the quality of the product.