How can education and training institutions reassure parents?

Tell parents: As teachers, we and parents have the same purpose, both are to educate children well. In order to better achieve our common goal, we hope that parents will report to us more about their children's performance and various problems.

Parents are welcome to provide us with criticism, comments and suggestions. We are very grateful for the support and help of parents.

Treat students as if they were your own children. The best way to do this is to encourage. Criticism is the worst enemy of a student's self-confidence.

Try to emphasize the strengths of the students and ignore their weaknesses, and the students' self-confidence will improve. Chinese teachers should learn from American teachers in this regard. Chinese teachers are mainly criticized, and American teachers are mainly praised.

Therefore, American children have stronger self-confidence than Chinese children.

For the little ones, they must be encouraged to improve and do better. Children who grow up in the sound of encouragement are full of confidence and keep improving, and we must learn to make drums for children. Palm of the teacher.

No matter how good or bad your grades are, don't push them. Encourage and trust that students will do well, and students will do well. Let the student know that it is his responsibility to read good books, not the teacher's responsibility.

The future and life belong to the student. No matter how much a teacher loves his students, he cannot take the child's life path for him. Tell him that people who read well and those who are bad will come to the hierarchical differences in society.

Tell every student that you have 100% confidence in him, as long as he works hard, he will definitely get excellent results. Don't be specific, let him arrange it himself, if you are specific.

It's a big deal. Students will think that learning is your business. Even if you do it under your supervision, but think that it is learning for you, not for himself. Then once he loses your supervision, he will not learn.

Believe in the students and keep praising them.

I often say: Students, I am very pleased to see that you are already studying hard. I hope to make persistent efforts and make further progress. You have a lot of potential, and you have to make the most of it. You're all good.

What should training providers do to improve parents' satisfaction with training providers?

1.Brand reputation, if you want to be recognized by parents and establish a brand reputation that belongs to the institution, it is not possible to achieve it in a short time. Therefore, the operator of the organization should not rush for quick success, because improper management can lead to the closure of the business soon after it is established.

If you want to enhance your influence, practice your internal skills, and pay close attention to teaching, it is very necessary. Teachers, a strong team can lead a lot of students, so managers need to be clear. Famous teachers in institutions can often play a role in free publicity, so institutions should pay special attention to the training of teachers.

Therefore, the role of a famous teacher is far more than simply advertising, thinking that you are the source of the organization's productivity.

2.In order to improve parent satisfaction and provide better services, tutoring agencies should strictly control their own management. Only organizational management.

When you get it right, it's easier to serve your customers. Therefore, if you want to improve your satisfaction, you need to understand the requirements of parents for the institution, and then demand yourself according to this standard. If after-school tutoring institutions want to improve the satisfaction of parents, Bichunsan must strengthen it from four aspects: student source, word of mouth, teachers, and operation management.

Only when these four aspects are done well, everyone has a chance to be recognized by their parents. After all, what parents want to see is the end result, not just the publicity of the institution. If it is a holiday, you can record your child's holiday wishes to their parents in advance, and then push it to their parents through their growth profile on the day of the holiday.

Such a simple holiday greeting really works. Parents are willing to be in the circle of friends.

3.Timely feedback on the learning situation meets the important condition for continuing the class: it is recognized by parents.

The only way to get parents' approval is to let the child's change exceed expectations, and let the parents know that the child's change is driven by the organization. Unexpected changes can be divided into real changes and perceived changes. Real change refers to the change that parents can see and have data support.

For example, the child's test scores have improved significantly. Teachers can use the report card function to let parents intuitively feel the improvement of their children's academic performance, and support parents to share results with friends.

First of all, you must think from the perspective of parents and understand that parents bring their children to the training class to calm the dust, so that the children can improve their grades, and can stimulate the children's interest in learning.

Training institutions should be in the spirit of responsibility, tailor-made different education programs for each child, and the Ming Mu diet should also be late to learn nutrition, so as to improve the satisfaction of the code Huaibei.

Training institutions should communicate more with parents, reflect some problems of students in training institutions, and reflect their children's performance in training institutions.

Dear, for you to find out how to persuade parents to go to the training institution is as follows1Understand the needs of parentsWhen parents come to visit their children, they should carefully observe the parents' expressions and tones, and from the parents' words and tones, they can see whether the parents are enough to afford the cost of their children's after-school classes. There are two kinds of rhetoric, one for the wealthy and the other for the moderately well-off.

For those who have money, you can start directly with the children and let the parents sign up through the children. For families with moderate conditions, parents can explain the benefits of their children's enrollment. 2.

Listen to parents' concerns clearlyIn the process of communication, you should listen carefully to the customer's tone, and as a professional curriculum consultant, you should not only understand the parents' superficial concerns, but also recommend suitable courses to parents one by one for their potential problems. 3.Communicate more with parentsIn repeated communication, you will know that the so-called supposing rejection method is "not enough time, the teacher is not good enough, there is already the same training course outside, and the children are not willing to come to class".

At this time, you must know how to guide parents one by one with various questions and simple questions. 4.Pay attention to customer information When customers consult you, you must know how to pay attention to the effective information of customers, if you can't successfully win customers for the first time, then you should visit customers within two days, promote orders as soon as possible, and pass information to customers in the form of quotas or price increases, so as to create a tense atmosphere.

5.The word-of-mouth effect will come to consult the people who sign up for the project, either believing in the power of the brand, or believing in the recommendation of friends, or believing in their own choices. You can tell him that many people will participate in various competitions after registering for classes here, and they have won many awards; Because there are too many people who sign up for classes, you have set a limit on the number of people, and you won't accept them if you have enough people.

It's still good for parents, at least there's no need to waste money, and you can use it to the best of your ability.

The change of direction of education and training institutions is not a good news for parents, because parents have a lot of expectations for their children, and if the education and training institutions change their direction, it is also a loss for children.

For Oak parents, it means that they need to spend a lot of time, and they also need to be involved in the process in order to make progress in education.

If in the process of consultation, the counselor must be patient and strategically respond to parents' questions, provide professional consultation to parents, and try to guide parents to bring their children to the door for consultation.

If it is an offline face-to-face consultation. During the consultation process, the child is thoroughly tested and analyzed face-to-face in order to gain the approval of the parents. At the same time, you can develop a long-term tutoring plan or program for your child according to your child's characteristics, and of course it is best to sign a tutoring agreement with your parents.

In response to parents' inquiries, counselors need systematic training. Consultants are the main window of the organization, they not only represent the image of the organization, but also are responsible for recruiting new students and creating the most direct benefits for the organization. Therefore, the professional competence of consultants needs to be trained in system specifications.

It's just blowing, cheating, coaxing, don't believe the words of any agency. Long snack.

The training institutions have the following communication skills with parents:

The first is enthusiasm: from the perspective of the parents of the students, we should cover the world and think about the problem; Know with reason, move with emotion: don't complain about any problems to the parents of students, beware of not speculating:

When communicating with the parents of students, we should pay attention to listening and understand the rejection of students' parents: we should impress the parents of students with sincerity; Pay attention to emotional communication.

Pay attention to the details of the behavior, don't be in a hurry, don't rashly interrupt the words of the students' parents, always smile on your face, humbly accept the criticism of the students' parents, and return to Sakura to maintain your demeanor from beginning to end. Don't get entangled in certain things, at a certain stage, or with a student's parents, you should know what the student's parents are thinking before you act, and give the student's parents a reasonable explanation.

The importance of communication between training providers and parents.

Doing a good job in home-school interaction can continuously improve parents' understanding of family education and make family and school education consistent. Home-school interaction is conducive to parents to grasp the correct educational side; The home-school interaction mechanism helps parents to understand students' performance in school, and it is also conducive to teachers to understand students' personality characteristics and family education methods, so as to carry out education more effectively.

Through the mutual evaluation of teachers and students, it can mobilize students' enthusiasm, grasp the classroom teaching situation in a timely manner, achieve the teaching goals, and also help to improve teachers' self-monitoring and reflection ability, and promote the all-round development of teaching and learning. School education is inseparable from the cooperation of society and family, and only when the family and school form a joint force, the educational effect can be additional.