How to follow up if the development of foreign trade customers does not reply

Many foreign trade people communicate with customers by email, but email is only one of the ways to communicate with customers.

If the customer is silent, instead of you thinking hard here, not knowing what happened to the customer, not knowing what type of recommendation to the customer, not knowing how to communicate with the customer in the future, etc., it is better to think about the relevant points and communicate with the customer well.

Analyze the reason why the customer does not reply, whether it is the product and the positioning of the problem.

Based on consumer psychology, similar products are not successful, and the low price is not enough, and most consumers will choose the middle.

It is recommended to evaluate the product**, and if the selling price is higher than the average price, then let the customer know where you are expensive. If the selling price is lower than the average price, it's important to let the customer know where you're saving. And then eliminate the customer's doubts about ** or low price.

Every customer's situation is different, if you don't know how to communicate with customers, you can't help but find the reasons from yourself, and then negotiate with them based on the type of customer.

Summary. There may be several reasons why customers do not reply: 1. There are many reasons why customers cannot successfully receive emails, which may be because you have chosen an inappropriate email service provider and are blocked by the other party's mail server, it may be because the emails you send contain viruses, sensitive content or close to the form of advertisements, or you may misspell the email address and do not send it to the customer's email address accurately.

Before sending the letter, pay attention to check whether to use a free mailbox or a new mailbox, resulting in the failure of the mailbox sending, to choose a larger mailbox service provider, to avoid the mailbox being blocked by the other party, the recipient's mailbox address must be valid. In addition, check that the header and body of the message are not inappropriately sensitive and are blocked as spam, avoid using more special symbols, and control the size of ** and attachments. Through the two tools, you can detect whether your mailbox, domain name, and IP address are included in the spam blacklist database.

There may be several reasons why customers do not reply: 1. There are many reasons why customers cannot successfully receive emails, which may be because you have chosen an inappropriate email service provider and are blocked by the other party's mail server, it may be because the emails you send contain viruses, sensitive content or close to the form of advertisements, or you may misspell the email address and do not send it to the customer's email address accurately. Before sending the letter, the group tour should pay attention to check whether the free mailbox or new mailbox is used, resulting in the failure of the mailbox sending, and choose a larger mailbox service provider to avoid the mailbox being blocked by the other party, and the recipient's mailbox address must be valid.

In addition, it is necessary to check the header and body of the email for inappropriately sensitive content that could be blocked as spam, to avoid using more special symbols, and to control the size of missing pieces and attachments. Through the two tools, you can detect whether your mailbox, domain name, and IP address are included in the spam blacklist database.

2. The customer judges that the email cannot be successfully viewed, such as destroying the mega change, you can't send the email correctly, and the time interval between the user's reading emails will not be considered, or the time difference, which will let the customer see it for the first time. Just like sending emails frequently, it's easy for customers to think it's a harassing email and block it. Therefore, you should also pay attention to the time and frequency of emails, first of all, you must understand the customer's itinerary and location, if the other party is on business or is on vacation, you should avoid this time and send emails when the other party is working.

When communicating with customers, don't be too impatient, for fear that the other party won't see it, send it multiple times, but send an email to ask politely every once in a while according to the customer's actual situation. Even if the customer has not replied, you should also pay attention to your own attitude and etiquette when following up, do not use emotional expressions, and let the other party feel your patience and thoughtfulness.

First, first of all, email communication, there is a problem with the general product, I don't know if you have often had such a problem before, if this customer is your ideal customer, it is recommended that the product be reissued for free, or the next order will be reissued together, express sincerity, because the customer is also because of product quality problems, their loss is greater than yours.

Second, your customer should also have other ** business, you have a problem, they no longer pay attention, they should exclude you, and if they only have you ** business, they will definitely contact you to investigate this problem.

3. If the email is not replied, it is recommended to call ** to communicate, please note that you must show sincerity and be willing to bear the benefits or responsibilities arising from the problem.

First, it is necessary to exclude whether the customer has received the email.

The emails you send out may end up in the customer's spam bin or not receive them at all. In this case, it is best to reconfirm with the customer through **, whatsapp, facebook, etc., especially when entering the negotiation stage.

Second, in the case of normal receipt, you should analyze what the specific reason will be why the customer does not reply to you.

For example: the customer's mailbox is crowded with all kinds of collapsing emails from ** merchants, and the customer has no time to reply to you immediately.

Does your product have an advantage over others?

Customers are not interested in your products or have no purchase needs?

Therefore,It is recommended to prescribe the right medicine and make different follow-up strategies for different situations.

Communicate with customers through multiple channels, and when you follow up, you can pay attention to find out the customer's Facebook, LinkedIn, WhatsApp, and even WeChat to avoid contact interruption.

If it is because of the problem of competitive advantage, it is necessary to make a targeted analysis of the needs of customers and reorganize the product plan, is their products too homogeneous and the industry too transparent? In this case, you can try to consider integrating your own products and improving the value. Customers often want solutions, and mess is not a single product.

Customers who are not interested for the time being can keep in touch on a regular basis to periodically send product dynamics, company product qualifications, quality inspection reports, etc.

In the process of customer development, we should pay attention to the classification of customers, subdivide them according to the country, procurement cycle, scale, follow-up stage, etc., and then follow up in a targeted manner to avoid the same. Otherwise, the customer will definitely not want to return to you.

InAs much as possible, we ensure that the right product solution is given to the right personUnder the concept, we will dig deeper into customer behavior intentions.

At this point, it doesn't have to be measured by email responses. It's like if you message a girl and she doesn't reply to you, it's normal, but it doesn't mean that she is not interested in you. Maybe she quietly looked at all your circle of friends and talked about you with the people around her.

Doing foreign trade business is the same, customers don't want to reply to you, they may just feel that they haven't reached the stage of replying to you. Although the customer did not reply, you can track whether the customer opened the email, whether they clicked on a product link in the email, whether they came to visit you, etc. These have corresponding tools, and you can use them.

It is necessary to systematically build a SOP system for foreign trade development, and you can pay attention to [Stupid Bird Social] [SocialArks].

Hope this idea can be helpful to you.