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If the black screen of the vivo X9 phone occurs, you can try to solve it in the following ways:
Connect your phone to the charger and wait for a while, then press and hold the power button for 30 seconds to force restart.
You can press and hold the power button and the volume up button at the same time to enter recovery mode, and select "Restart phone" to try.
If you still can't turn on the phone, you can also try to bring your mobile phone to the local after-sales service center for testing, and the after-sales test results shall prevail.
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According to the situation of your phone, it is recommended to try the following methods to solve it first:
1. Charge the phone for 20 minutes, then press and hold the power button for 30 seconds.
2. Press and hold the lock screen key and the volume plus key at the same time in the shutdown state, release the lock screen key when the vivo interface appears, continue to press and hold the volume plus key, enter recovery mode, press the volume down button to select clear data, press the power on and off button to confirm, and wait for the interface to jump, then press the volume down button to select restart and press the ON key to confirm.
3. Press and hold the volume up button and the power button at the same time in the mobile phone shutdown state for 3 to 4 seconds After the vivo phone logo appears on the phone, release the button to enter recovery mode, press the volume down button to select the system repair mode, press the ON key to confirm **latest version and install Select an available and stable wifi connection The phone will start to detect the latest firmware package After detecting the firmware package, select ** and install it, because the firmware package of the general mobile phone is relatively large, generally above 1GB, you can connect the phone to the charger, And connect to a stable and fast wifi before performing the above operations.
If you still can't turn on the phone normally after following the above methods, you can go to the local after-sales service center for testing and processing, and enter the vivo official website - service - service outlets to check the nearest after-sales address and contact**.
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If the screen of the mobile phone does not light up and cannot be turned on, it can be handled as follows:
1. After charging for 30 minutes with the standard charger and data cable, press the power button to see if there is a charging screen.
No charging screen: Please replace other chargers and data cables that can charge normally to confirm whether the charger and data cable are abnormal. If there is still no charging screen after replacement, it may be a fault of the mobile phone, it is recommended to bring the mobile phone, charger and data cable, and purchase voucher to the customer service center for testing.
There is a charging screen: Please press and hold the power button to try to turn on, if it can't be turned on, please follow the methods below to continue troubleshooting.
2. Confirm whether the mobile phone has been liquidated or damaged.
Liquid intake of the mobile phone: If the mobile phone has been automatically turned off, please do not try to turn it on, use a paper towel to absorb the liquid, and send it to the local vivo customer service center for testing as soon as possible.
Lost mobile phone: There are unstable factors after the mobile phone is damaged, it is recommended to send the mobile phone to the local vivo customer service center for testing.
3. Press and hold the "Power Button" for more than 12 seconds to force restart the phone.
4. Press the "Power Button" and "Volume Up Button" for about 5 seconds in the shutdown state, then let go, enter the recovery mode--Install the system software--Update the latest version of the network--OK--Connect the available wifi and charger, when the upgrade package is detected, click"** and install"Update the repair system.
5. If the above methods cannot be solved, please back up your mobile phone data in advance and bring your mobile phone to the vivo customer service center for testing and processing. (Vivo customer service center address query method: enter vivo official website vivo**app--my--outlet query or vivo official website web version--scroll bottom--service support--service network query--select the province and city to query the customer service center address).
Tips: It is recommended to bring relevant purchase vouchers (such as: purchase invoice, warranty card, ID card) when you go, and consult the staff of the consultation center in advance to ensure that the staff go again during normal working hours, avoid empty running, and pay attention to safety on the way to and from the service.
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If the phone cannot be turned on, if it does not turn on due to a crash or liquid ingress, it is recommended to bring the mobile phone to the vivo customer service center for processing.
1. The mobile phone screen does not light up and cannot be turned on, the screen does not light up when the phone is turned on, and the mobile phone does not vibrate and other reactions
1. Check whether the power is sufficient, use the original charger and data cable to charge for more than half an hour, and try to turn on the machine again;
2. If the keys of the mobile phone are stuck, broken or liquid, please bring the mobile phone to the vivo customer service center for further maintenance.
Second, the mobile phone screen is bright, but you can't enter the mobile phone desktop, you can view the following methods:
1. Try force restart.
Force restart phone method: Press and hold the "power button" for more than 12 seconds;
2. Repair the system.
Enter recovery mode -- install system software -- update the latest version on the network -- OK -- connect the available wifi and charger, and when the upgrade package is detected, click on it"** and install"Update the repair system.
How to enter recovery mode: Press and hold the "Power Button" and "Volume Plus Button" at the same time for about 5 seconds in the shutdown state to enter the recovery mode.
If the above methods fail to help recover, the customer service center needs to be tested and processed (customer service center address: enter the vivo official website vivo business hall city app - my - service outlets after-sales outlets - select provinces and cities to query the address of the customer service center).
3. The mobile phone vibrates when turned on but the screen does not light up.
When the phone vibrates when you press the power button to turn on or force restart, but the screen does not display the screen and the screen is still black, it is more likely that the screen is faulty, please bring the mobile phone to the vivo customer service center for further maintenance, you can use this link: web link.
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Under normal circumstances, when pressing the power button, the voltage of the trigger end of the power button should change significantly, if there is no change, it is generally due to poor contact of the power button or broken power line, virtual welding of components, and damage and rolling branches. When repairing, use an external power supply to supply power, observe the change of the ammeter, if the ammeter does not respond, it is generally a disconnection of the power line or a bad power button.
For most mobile phones, after the mobile phone is added to the battery or external power supply, the power supply voltage of Daduan Min is directly added to the power supply C, if the power supply voltage is not added to the power supply IC, the mobile phone cannot be turned on. For Motorola series mobile phones (except Motorola T2688), the power supply is different, and the battery power supply and external power supply must be converted by electronic switch and then added to the power supply IC. In other words, there are two paths to the power supply of the mobile phone, one is battery power; The other is powered by an external interface (when powered by a charging dock).
When two power supplies are supplied at the same time, the external interface is given priority. The switching of these two power supplies is controlled by the electronic switch tube, which mainly protects the current of the whole machine and prevents damage to the integrated circuit inside the mobile phone due to short circuit or leakage. However, if the electronic switch is damaged, the source module may not get the power supply voltage of the battery, causing the mobile phone not to turn on.
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It may be caused by software incompatibility, the backup data is double-cleared, or it may be covered by the sensor.
Workaround:1Don't worry after the phone automatically shuts down, press and hold the power button first to see if it can turn on.
2.If that doesn't work, then press and hold the power button and the volume button at the same time and don't let go until you open and reboot the phone, select reboot system now, and restart the phone.
3.After booting up, clean up the phone software and junk and it's OK.
4.If it still doesn't work, it is recommended to send it directly to the repair phone shop for repair, or contact the after-sales service for repair.
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Summary. Hello dear, the solution is as follows:1
Restart your phone, sometimes the black screen problem may be because there are some minor glitches in the phone, restarting can empty the cache and solve some minor problems. 2.Reinstall WeChat, if there are some incompatibilities or errors in WeChat, it may also cause a black screen on the phone.
You can try to uninstall WeChat, go back to the app market**WeChat latest version, and reinstall it. 3.Update your phone system, if your vivo S9E is not updated to the latest version of the system, there may be some compatibility issues, which will also lead to problems such as WeChat black screen.
Check if your system needs to be updated, and if so, you can try upgrading to the latest version. 4.Clear WeChat cache, if there are a lot of cache files and junk files in your WeChat, it may also lead to a black screen on your phone.
Find WeChat in the mobile app management and perform cache cleaning and data cleaning operations. If none of the above methods can solve the problem, it is recommended to contact vivo's official customer service or go to a mobile phone repair center for help.
Hello dear, the solution is as follows:1Restart your phone, sometimes the black screen problem may be because there are some minor glitches in the phone, restarting can empty the cache and solve some minor problems.
2.Reinstall WeChat, if there are some incompatibilities or errors in WeChat, it may also cause a black screen on the phone. You can try to uninstall WeChat from Youyin, go to the latest version of WeChat in the app market again, and reinstall it.
3.Update the phone system, if your vivo S9E is not updated to the latest version of the system, there may be some problems with the compatibility of the device, which will also lead to problems such as the black screen of WeChat. Check if your system needs to be updated, and if so, you can try upgrading to the latest version.
4.Clear WeChat cache, if there are a lot of cache files and junk files in your WeChat, it may also lead to a black screen on your phone. Find WeChat in the mobile app management and perform cache cleaning and data cleaning operations.
If none of the above methods can solve the problem, it is recommended to contact vivo's official customer service or Haohengyan to go to the mobile phone repair center for help.
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The phone screen is black, you can view the following methods:
1. Confirm whether the mobile phone has been damaged by liquid or fall (if it is a black screen caused by night or damage, it is recommended to send it for repair and after-sales treatment);
2. After confirming whether it is a double-click screen, the phone screen will appear black; Enter the mobile phone settings - quick and auxiliary - intelligent somatosensory - intelligent screen off - turn off the screen with double click;
3. Force restart the phone to recover: press and hold the "Power Button" + "Volume Down Button" at the same time for more than 10 seconds;
4. Confirm whether the finger answer reaches the set automatic lock screen time and then the screen goes black; Android 12 and above, when the screen is placed on the desktop with the screen facing down, the screen will be turned off in advance to prevent accidental touches and save power;
5. Check whether the storage space is sufficient;
6. Whether it is the latest system, not the latest system needs to be upgraded;
7. Check whether there are too many programs running in the background causing a black screen;
8. Whether the screen is black during the call, in order to avoid touching the screen by mistake, when the infrared sensor is blocked, the mobile phone will automatically turn off the screen, and the screen will turn on after staying away;
9. Reset all settings; Go to Settings - System Management More Settings - Backup & Reset Restore all settings in factory reset (restoring all settings will not involve deleting any data or ** files, only all settings of the phone will be restored, some third-party application accounts need to be logged in again, please confirm that it does not affect the use of the software before operating).
10. If the above methods fail to solve your problem, please back up your mobile phone data in advance, and bring your mobile phone and purchase voucher to vivo customer service center for testing.
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Too low battery conducts a large wax and causes the vivoy9s mobile phone to have a black screen.
1. The low battery of the hand rolling machine will prompt it to shut down automatically, but sometimes the power is consumed too quickly, and the black screen will be directly shut down.
2. The vivoy9s mobile phone can be connected to the data cable for charging.
3. After charging the early potato, the mobile phone screen of vivoy9s will light up.
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It is recommended to close the background running software of the mobile phone first, and then enter the i Butler - Space Management to clean it up, and then restart the mobile phone to use it.
Please also go to the mobile phone settings - system upgrade to detect the update to try, the system upgrade is mainly for the previous version to optimize and function fine-tuning, improve system compatibility, optimize system performance.
If this phenomenon still occurs, it is recommended to enter the phone settings - more settings - factory reset - restore all settings to try, restore all settings will not clear the important data in the phone, but will exit WeChat, in order to avoid misoperation, it is recommended to back up the important data in the phone before operating this step.
1. Find the settings icon in the desktop of the phone to enter the settings interface.
<>4. Tap All in the app.
Here's <> steps to restore all settings:
1. Find the settings icon in the desktop of the phone to enter the settings interface.
<>4. Click Reset All Settings in Factory Reset to try.
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1. Force restart your phone.
Try force restarting your phone to see if it resumes, and check if the power and volume buttons are stuck in the case.
FunTouch OS and later models: Press and hold the "Power button" and "Volume Down button" at the same time for more than 10 seconds;
Press and hold the top round button for more than 10 seconds to force restart the phone (applicable to NEX 3 NEX 3S);
FunTouch OS previous models: Press and hold the "Power Button" for more than 12 seconds.
2. Upgrade the system version (skip this step if the screen is completely black and cannot be restored).
Please upgrade your phone to the latest version to view.
3. Reset all settings (skip this step if the screen is completely black and the display cannot be restored).
Backup: Go to Cloud Service - Device Cloud Backup - Backup Data Type - System Data - Return - Back to Backup Now to back up some system settings and desktop layout;
Cloud service--Data synchronization--Turn on WLAN, Bluetooth, etc. to synchronize data to cloud service.
Note: This operation will not delete files or software, it will cancel the password and restore all settings, including: set wallpaper, unlock style, wifi, default open program, etc.
4. Service center testing.
If the above methods do not solve the problem, please back up your mobile phone data in advance, and bring your mobile phone and purchase voucher to the vivo customer service center.
Detect. <>
Note: In order to save valuable time, it is recommended that you call the service center in advance** to confirm the service center business hours, whether the spare parts inventory is sufficient, etc.
[Other black screen scenes].
1. There is too much software running in the background, and the startup software has a black screen.
Multiple applications running in the background will occupy too much memory or other resources, and the phone may be overloaded and may cause abnormalities, so it is recommended"One-click acceleration"Clean up background apps.
2. The screen will go black when the set auto-lock time is reached.
Go to Settings - Display & Brightness - Auto Lock Screen to adjust the lock screen time to a longer time.
3. Double-click the screen to go black.
This is to turn on the double-click screen-off function, enter Settings - Quick and Assist - Intelligent Somatosensory - Smart Screen Off - Double-click to turn off the screen or Enter Settings - Intelligent Somatosensory - Smart Screen Off - Double-click to turn off the screen and turn off the function.
4. Use third-party software to have a black screen.
5. The screen is black during the call.
In order to avoid accidentally touching the screen, during a call, when the infrared sensor is blocked, the phone will automatically turn off the screen, and the screen will turn on when it is far away.
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