What should I pay attention to when making takeaway? What do I need to pay attention to when deliver

I have done catering takeaway, so I will briefly talk about the points of attention in our industry: first, service, do takeaway must be well served, polite to others, and when encountering rude customers, we must also pay attention to their own service attitude; Second, speed, under the safe itinerary, we must pay attention to the delivery time and not delay the customer's meal time; 3. Safety, takeaway personnel must be careful when traveling; Fourth, the quality of takeaway and the integrity of takeaway items, can not be caused by speed and other reasons to lead to takeaway quality problems.

When ordering takeout, you will receive a text message deducting the fee, in fact, you have inadvertently joined a mutual aid, which will generally be in the small advertisement that pops up, everyone should pay attention.

I think the first thing we should pay attention to when we do takeaway is to pay attention to hygiene, because if we don't pay attention to hygiene, we are not a qualified takeaway, and if customers get sick because they eat unhealthy things we make, then our business will be left out in the cold.

I think that if you do takeaway, you must pay attention to the safety, hygiene and taste of the food, only if your food is clean and delicious, customers are likely to make a second purchase, after all, if you only rely on new customers, there are no old customers, it will definitely not last long. It is recommended that you can choose a little more partial when choosing a takeaway location, because you are mainly doing takeaway, and you don't need to be so in the middle of the façade, and you can save some costs if you are a little more biased.

The first thing that should be paid attention to when doing takeaway is that the variety of dishes must be complete, and then the taste must be good, the price must be reasonable, and the color, flavor and flavor can be well attracted, and the quality and low price can make customers repeat consumption.

The most important point is that the takeaway must be clean and hygienic, so that many people will like it, and it must suit the taste of the public.

I think that the takeaway should be delivered to each customer in a timely and clean manner, because the purpose of their takeout is to make it convenient for themselves, so they must pay attention to hygiene when delivering takeaway, and the most important thing is to pay attention to safety on the road.

The takeaway industry is a service industry, it needs to be noted that many things, first, the takeaway industry should deliver the food to the customer's hands on time, which is very critical The customer needs to order the food on time, which requires familiarity with the route business in advance, and the service attitude must be good, otherwise it will be badly reviewed.

There is a lot of competition in takeaway now, and I believe that many people will be like me, when they see a new store, they will want to see the customer's evaluation before deciding whether to order this takeaway, so I think takeaway should pay attention to its own evaluation. If you want a good review, you can add more food to the customer.

Last year, I made a takeout with my friends for a while. In my opinion, if you want to do takeaway, then, first of all, you have to have food safety, which is the most important thing; Secondly, on the basis of ensuring safety, try to have your own characteristics, so as to attract more customers to order, and the business will get better and better.

The takeaway brother shared, how to order takeout and precautions for ordering takeout, have you learned to waste?

Things to pay attention to in the food delivery industry:

1. Be sure to find a platform with a good reputation and good reputation to cooperate, such as: Meituan Takeaway, Hungry Takeaway.

2. Choose a good takeaway address, and it is best to choose a business district, school and other places with large demand.

3. The taste must be good, and there must be special products in the store, so that the return rate is high, and the evaluation will be hot.

4. To be a conscientious business, food safety and food hygiene need to be safeguarded, so that customers will eat happily and eat at ease.

First of all, before setting off every day, you have to check whether your belongings, mobile phones, power banks, Bluetooth headsets, cars, and helmets can operate normally and use, and put on work clothes, because every day the system will take pictures and spot checks, and sometimes you will deduct money if you are not qualified.

Secondly, in the case of not being familiar with the route, we must learn to use navigation, if sometimes we really encounter the situation that we can't find the location of the customer by navigation, we must learn to ask the property, or passers-by, if there is a courier brother nearby, we must give priority to asking the courier brother, because they are all service industries, and their information is more accurate.

To be honest, novices at the beginning of food delivery generally don't take too many orders, you have to be unfamiliar with the route, you can't complete the task on time, and you will definitely be late. As soon as you are late, a customer will call you to urge you, and you are already anxious enough, and now you are even more anxious. At this time, you must make sure that you are in a safe position, communicate and apologize to the customer well, and then set off on the road.

Therefore, let you use Bluetooth headphones, but Bluetooth headsets are sometimes easy to get distracted, and the safest thing is to park the car in a safe place and then answer**. And when there is a lot of traffic on the road, simply don't pick up **, and explain afterwards.

1. Punctuality:

Before the staff delivers takeaways, the first thing is to have a certain familiarity with the location. The delivery area is determined by not affecting the operation of the store. Generally, it is advisable to take no more than 30 minutes to make a round trip by moped.

If you don't know, be sure to check the map to make sure the road you choose is quick and flat. In this way, we can ensure that the takeaway can be delivered in time. However, if the location is remote, a fee will be charged.

2. Minimum delivery amount:

The minimum delivery amount is the guarantee of the interests of the store. When we set the minimum delivery volume, we must pay attention to the combination of quantity and amount. For example, 6 cups or 30 yuan will be delivered.

3. Leaky cup and damage:

The risk of delivery is also due to leakage or damage to the drink. This requires that protective measures be taken when delivering. Don't let the drink be damaged and bring customers an unpleasant shopping experience.

The burden of the store's management due to the re-delivery of goods. In the unlikely event that a problem occurs and a return is required, only the store manager or above can be returned by setting the cash register permission setting to prevent cash register loopholes.

4. Reserve:

Guests can't always have just the right amount of cash, so remember to give the delivery staff a certain amount of reserve money to make change. In this regard, the cash register system of Meimai has a specially designed quick change function to prevent the takeaway order from being messed up.

5. Image and etiquette:

Pay attention to your appearance, appearance, smile service, first report the meal ordered by the guest, after handing it over, if you want to collect cash from the guest, pay attention to both hands, and at the same time pay attention to both hands when looking for money. In principle, the food is picked up first, and the money is collected later, but if it is inconvenient for the guest to receive the meal first, the order of the two can be randomly selected. The cash must be counted in front of the guest, and if there is too much, it must be returned to the guest in time, and it is not allowed to take it privately.

6. Single drink delivery:

Multi-delivery agencies are relatively simple in the design of food and beverage delivery, one is to save time, and the other is to reduce costs, but for customers, this behavior will only increase customer dissatisfaction. On the premise of ensuring service and speed, the design of food delivery should also be diversified and diversified to allow customers to get a better experience.

According to the specific problem type, the steps are disassembled, the cause is analyzed, the content is expanded, etc.

The specific steps are as follows: The main reason for this is ......

What are the requirements for food delivery?

Good health, able to bear hardships and stand hard work, gentle personality, for some special customers incomprehensible and arrogant can be easily solved.

Timely delivery, clear thinking and familiarity with takeaway routes. Have certain driving skills, high safety awareness, and abide by the law.

Takeaway is a very broad term, and in a broad sense, everything that provides services and goods can be said to be takeaway.

Like delivering water, flowers, gas, goods, and door-to-door repairs, it belongs to takeaway.

The most important thing is to plan the route, memorize which restaurant serves the food quickly and which is slow, and which restaurant will cook when the people arrive.

According to the remaining time of the list, arrange to send the farthest first or the nearest first.

When you arrive at the merchant, the merchant is slow to eat, so you must call ** and tell the customer.

In traffic jams, you must tell the customer, the standard template is: there is a car accident in front, and there are a lot of police.

First of all, you must have a battery car of your own, and you need the kind of power storage that is relatively large, otherwise it will be quite embarrassing to suddenly find that there is no power when you are halfway through the ride.

Secondly, you must be familiar with the basic situation of each street and each neighborhood in this city. Maybe you won't need a lot of it at first, but if you suddenly receive an order from an unfamiliar community, if you can't find the building even though you are in the community, it will delay a lot of time.

I once had such an experience, we are divided into the east and west districts, but the address is not written when it is written, the delivery man looked for the west district for a long time and then called me ** to say that I could not find this building, this kind of words, if you meet a more demanding customer, then it is easy to get a bad review.

Third, it is not enough to know the basic situation of the road, you must also master all kinds of trails and trails, so as not to pass through these trails smoothly during the rush hour, so as to speed up the pace of your work, of course, this is equivalent to saving your own time and making some money.

Fourth, you also need to give yourself an etiquette lesson, if you want to be a good food delivery person, you must have a smile, because even if you encounter some problems in the process of food delivery, the takeaway cannot be delivered in time, a smile, the customer will not pursue anything.

Finally, you must have enough patience, because sometimes the address written by the customer is not detailed enough, and the customer is not clear in **, you need to communicate patiently with the customer, not impatient, after all, it is a service industry, even if there are many orders in hand, you also need to serve every customer.

There are a few small details that friends who like to order takeout need to pay attention to, I hope it can help you.

The most important thing is to stay safe.

What a delivery person needs: No limit to household registration, no limit to education, no limit to gender, as long as you meet the legal employment age, good health, be able to proficiently use the app and navigation software in the smart phone, and communicate without barriers.

Most of the food delivery workers recruit businesses that require the age of 18 to 45 years old, and some have relaxed the age limit to no more than 50 years old. 18 years old is the legal age of employment, and only those who meet this basic condition can officially enter the job; People over the age of 50 may not be able to withstand the intensity of work as a food delivery person in terms of physical strength and energy.

Takeaway delivery workers mostly serve in the catering and food industries, and have certain requirements for physical health, and cannot have easily contagious diseases. This is also a responsible attitude towards customers who order takeout, so you need to be aware of your health.

Basic operational competency requirements for delivery staff

The most common tools used by food delivery people are smartphones and transportation. The main means of transportation are electric vehicles, so applicants for food delivery workers need to be proficient in the driving skills of electric vehicles and familiar with traffic rules to complete the food delivery task. All takeaways need to be operated using an app on your smartphone.

Therefore, being proficient in using smartphones and being able to familiarize yourself with the operation function of the app is the basic function of takeaway delivery staff. At the same time, it is also necessary to be familiar with the use of navigation software in order to find the best route for food delivery, so as not to get lost, and deliver takeaway to customers safely and quickly. Food delivery workers should also have good communication skills.

Pay special attention before delivery, put on a helmet first, and do not wear slippers and sandals.

The current new national standard.

It has been issued, the old national standard is in the transition stage, taking Haikou as an example, most of the trams here are 60V, 60V20Ah battery full blood state can run about 60 kilometers, the battery life is related to road conditions, frequent start and rapid acceleration at full speed running consumes a lot of power, the normal rider solution is to install lithium batteries or choose to lease batteries.

Lead-acid batteries. The advantage is that it is safe and stable, the disadvantage is that it is heavy and large, and the charging speed is full, 60v20ah weighs up to 30kg, the advantage of lithium battery is that it has the same weight and volume, the capacity can reach three times that of lead-acid battery, and the charging speed is fast, of course, the disadvantage is also obvious, expensive.

Of course, security is also a hurdle, and I personally think it's a small probability problem.

According to my experience of running orders in the past year, if you run all day, you need at least 60ah batteries, and riders generally have three options.

First, the original car battery is replaced with a large-capacity battery, the advantage is that there is no need to change the battery frequently, and you can rest assured that you can go back and forth after receiving some ultra-long orders, the disadvantage is that you need a relatively large investment in the early stage, and the 60ah battery is about 3000 yuan, and you need to bear the risk of battery damage.

Second, use two cars to alternate and run. This option is also available if you live where charging is convenient, and it is cheap to get a used tram now, but the downside is that you need to maintain the wear and tear of both cars and the hassle of changing cars back and forth.

3. Rent a battery or rent a car, the more well-known ones for renting batteries are Feige battery swap and Hello battery swap, and there are some only offline battery swaps and car rentals, renting batteries is 250 yuan per month, and renting a car is 500 yuan per month, you can ask the rider. This has the advantage of 24-hour non-stop sailing, on holidays or in bad weather.

It's easy to run over 300 casually, the disadvantage is that you need to frequently find a site to change the battery, and it's expensive, some rental cars will even provide emergency help, and the traffic police will stop the merchant to pick up the car and provide another car for you to use.

I don't know how long you can run after work every day, if you just run from six o'clock to ten o'clock, the 60v20ah battery is enough, if you may run to twelve o'clock, then you can consider adding a set of batteries, or remove the original car battery, buy a pair of 40ah batteries, about 2000 yuan, so that you can run more on the weekend.